Wave Sup Boards Reviews

4.6 Rating 186 Reviews
93 %
of reviewers recommend Wave Sup Boards
4.6
Based on 186 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
3.1 out of 5
Read Wave Sup Boards Reviews

About Wave Sup Boards:

Our range of inflatable sup products features some of the most competitively priced, durably designed, and technologically innovative paddleboards for sale in the UK right now. Featuring an extensive range of sleek, contemporary, and affordable sups, Wave has committed to placing accessibility at the center of our brand.

Visit Website

Write Your review

Tell us how Wave Sup Boards made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Wave Sup Boards 4 star review on 15th February 2024
Walter Cer****
Wave Sup Boards 5 star review on 12th February 2024
Emma F****
Wave Sup Boards 5 star review on 20th January 2024
Philip Cla****
Wave Sup Boards 5 star review on 2nd January 2024
Sh****
Wave Sup Boards 5 star review on 15th October 2023
Karl Don Franc****
Wave Sup Boards 5 star review on 6th October 2023
Anony****
Wave Sup Boards 5 star review on 2nd October 2023
JAVIER SERR****
459
Anonymous
Anonymous  // 01/01/2019
I'm not sure I have ever had to negatively review a company before but Wave SUP is the, unfortunate, exception. Bought a SUP which was great for a month then the seam completely went. Understandable there are defects but I have sent 4 emails, tried to call 4 times and had no response.
Helpful Report
Unfortunately only one star for the fast delivery. The seams came loose after 8 months. 5 emails went unanswered. Now it is clarified by a lawyer.
Helpful Report
Placed order 4th April. Expected on the 6th. Delayed by courier to the 7th. Waited in all day 8th for delivery and never arrived. Message from courier saying delivered and signed for by name not recognised. Still waiting on refund or replacement a month later and radio silence last 4 days from customer service.
Helpful Report
Hi there, Thanks for your feedback on your recent delivery. I'm really sorry to hear this and I can imagine how frustrating it must all have been for you. When there's an issue or concern raised with delivery, the carrier take responsibility to investigate this for you and I can see they did so and good news, they recently came to a conclusion for you. I have now emailed you directly to confirm our next steps; I look forward to speaking with you soon! Kind Regards, Tom @ Team Wave
Not 24 hour delivery like advertised. It took two days before they replied to a message. I emailed, phoned, messaged and live chat with nobody live chatting with out a reply.
Helpful Report
Hi there, Thank you for taking the time to leave a review on your recent purchase. I do apologise that your order did not arrive when expected. There was extremely high demand the week of your purchase, which meant the shipping was ever so slightly delayed; I'm really sorry about this. However, I can see it arrived a few days later and I hope you're loving it this Summer! Kind Regards, Tom @ Team Wave
I have received completely wrong item. I have been calling and emailing but there is no response. It has been over 3 weeks and I still can't get anything sorted.
Helpful Report
Would not have ordered off this company ,if I had looked properly and seen that it was DPD delivering the item. I think you should look into "their" reviews and get yourself another courier company.
Helpful Report
Hi there, Thank you for taking the time to leave a review. The third-party carrier DPD successfully delivers tens of thousands of parcels every single day across the entire U.K for both ourselves and other companies and they have one of the highest success rates also. Looking into your own order, it appears that this was dispatched from our own warehouse the very next morning after you placed your order. However, the third-party carrier ran into an unforeseen delay when your order was out for delivery - not to worry though, they re-attempt this the following day so I'm confident you will receive this very soon! Kind Regards, Tom @ Team Wave
I have tried contacting the enquires email address however now response. My fin is faulty, it takes 3 adults to push it on, it’s impossible. Please can you let me know how to have this resolved asap. I’m happy with the board other than this. Thank you
Helpful Report
Hi there, Thanks for getting in touch and I'm sorry to hear this! I was unable to see any correspondence from you, so I've emailed you directly now in hopes to resolve this as soon as possible. Kind Regards, Tom @ Team Wave
Appalled at service Ordered sup last week for a gift which had not arrived No reply to any e nails and office number called said closed even though website stayed open in opening hours Still awaiting a response Missed giving the gift now would not advise anyone using this company
Helpful Report
Hi there Sharen, I've looked into this for you and can see your Sup is on Pre-Order. This means you have made the purchase and placed an order in advance of our warehouse receiving stock. The estimated delivery date is around September 1st - this delivery date is shown in the item name when selecting the board you chose. This would also be displayed at checkout before finalising the purchase. Once in stock and shipped, you will receive an email confirming the tracking details! Kind Regards, Tom @ Team Wave
It's been 20 days since I placed my order and it still has not shipped yet! Meanwhile all negative reviews seem to get deleted or are being placed "under review". Let's see how long this one lasts...
Helpful Report
Hi there TJ, I'm really sorry to hear you're still waiting on your order to arrive, this is most unusual so I'd like to resolve it as soon as possible for you. Reaching out to our Customer Care team directly is the fastest way to have any queries or concerns resolved for you, however I'm unable to see an email or otherwise etc from you I'm afraid. Therefore, I've reached out directly now in order to look into this for you. Kind Regards, Tom @ Team Wave
Warning do not buy from them customer service is non existent. Missing parts bad quality fake reviews.
Helpful Report
Hi there, I apologise if you feel you have not had a pleasant experience, however I was unable to find any correspondence from you on the email address that was used to place this review sadly, so I'm not quite sure of the nature of your query. Rest assured, there are several means of getting in touch with our Customer Care team directly, and these include Email, LiveChat, Social Media as well as a Callback Request Service. Our warehouse team also have an excellent rate of success with shipping orders and any missing parts for example are extremely rare and very few and far between; I do apologise if your own was one of those few affected though. In regards to your point regarding the reviews, invitations that allow verified customers to leave genuine comments are routinely sent out from an automated system used by Reviews.IO for both positive and negative feedback. I have emailed you directly to have your concern resolved as quickly as possible and I look forward to hearing back from you soon. Kind Regards, Tom @ Team Wave
We've had a previous board with Wave that has met requirements, but decided to get another one - Unfortunately the quality has been really poor, and the customer service team have been very hard to get hold of to rectify any issues - the automated servicebot is absolutely useless. Really disappointing as was hoping to take it on holiday with us but nothing has been resolved :(
Helpful Report
Hi there, I'm so sorry to see the condition in which this arrived - this is extremely unusual and I have therefore reached out to you now directly to have this resolved as soon as possible. I look forward to hearing from you! Kind Regards, Tom @ Team Wave
They claim to do 2-3 day shipping but I have placed my order over 10 days ago and still do not even have a tracking code. Their customer service bot is horrible and the real customer agents don't respond.
Helpful Report
Wave Sup Boards is rated 4.6 based on 186 reviews