Wave Sup Boards Reviews

Name: Wave Sup Boards
Address: 9-10, Charlotte Square, Newcastle upon Tyne, 9-10, Charlotte Square, Newcastle upon Tyne, Newcastle upon Tyne
Rating: 4.58

4.6 Rating 194 Reviews

92 %

of reviewers recommend Wave Sup Boards

About Wave Sup Boards:

Our range of inflatable sup products features some of the most competitively priced, durably designed, and technologically innovative paddleboards for sale in the UK right now. Featuring an extensive range of sleek, contemporary, and affordable sups, Wave has committed to placing accessibility at the center of our brand.

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Wave Sup Boards 5 star review on 21st July 2025

603

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great looking product, the first one had a seam that allowed air to escape and the replacement board that was sent out under their warranty deal had a blister in the plastic that they reckon is only an aesthetic issue. Communication from them is very poor.”

Helpful Report

“Extrem schlechter Kundenservice und Qualität kein Ersatz angeboten Board geht überall auf!”

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“I'm not sure I have ever had to negatively review a company before but Wave SUP is the, unfortunate, exception. Bought a SUP which was great for a month then the seam completely went. Understandable there are defects but I have sent 4 emails, tried to call 4 times and had no response.”

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“Unfortunately only one star for the fast delivery. The seams came loose after 8 months. 5 emails went unanswered. Now it is clarified by a lawyer.”

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“Placed order 4th April. Expected on the 6th. Delayed by courier to the 7th. Waited in all day 8th for delivery and never arrived. Message from courier saying delivered and signed for by name not recognised. Still waiting on refund or replacement a month later and radio silence last 4 days from customer service.”

Helpful Report

Hi there, Thanks for your feedback on your recent delivery. I'm really sorry to hear this and I can imagine how frustrating it must all have been for you. When there's an issue or concern raised with delivery, the carrier take responsibility to investigate this for you and I can see they did so and good news, they recently came to a conclusion for you. I have now emailed you directly to confirm our next steps; I look forward to speaking with you soon! Kind Regards, Tom @ Team Wave

“Not 24 hour delivery like advertised. It took two days before they replied to a message. I emailed, phoned, messaged and live chat with nobody live chatting with out a reply.”

Helpful Report

Hi there, Thank you for taking the time to leave a review on your recent purchase. I do apologise that your order did not arrive when expected. There was extremely high demand the week of your purchase, which meant the shipping was ever so slightly delayed; I'm really sorry about this. However, I can see it arrived a few days later and I hope you're loving it this Summer! Kind Regards, Tom @ Team Wave

“I have received completely wrong item. I have been calling and emailing but there is no response. It has been over 3 weeks and I still can't get anything sorted.”

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“Would not have ordered off this company ,if I had looked properly and seen that it was DPD delivering the item. I think you should look into "their" reviews and get yourself another courier company.”

Helpful Report

Hi there, Thank you for taking the time to leave a review. The third-party carrier DPD successfully delivers tens of thousands of parcels every single day across the entire U.K for both ourselves and other companies and they have one of the highest success rates also. Looking into your own order, it appears that this was dispatched from our own warehouse the very next morning after you placed your order. However, the third-party carrier ran into an unforeseen delay when your order was out for delivery - not to worry though, they re-attempt this the following day so I'm confident you will receive this very soon! Kind Regards, Tom @ Team Wave

“I have tried contacting the enquires email address however now response. My fin is faulty, it takes 3 adults to push it on, it’s impossible. Please can you let me know how to have this resolved asap. I’m happy with the board other than this. Thank you”

Helpful Report

Hi there, Thanks for getting in touch and I'm sorry to hear this! I was unable to see any correspondence from you, so I've emailed you directly now in hopes to resolve this as soon as possible. Kind Regards, Tom @ Team Wave

“Appalled at service Ordered sup last week for a gift which had not arrived No reply to any e nails and office number called said closed even though website stayed open in opening hours Still awaiting a response Missed giving the gift now would not advise anyone using this company”

Helpful Report

Hi there Sharen, I've looked into this for you and can see your Sup is on Pre-Order. This means you have made the purchase and placed an order in advance of our warehouse receiving stock. The estimated delivery date is around September 1st - this delivery date is shown in the item name when selecting the board you chose. This would also be displayed at checkout before finalising the purchase. Once in stock and shipped, you will receive an email confirming the tracking details! Kind Regards, Tom @ Team Wave

“It's been 20 days since I placed my order and it still has not shipped yet! Meanwhile all negative reviews seem to get deleted or are being placed "under review". Let's see how long this one lasts...”

Helpful Report

Hi there TJ, I'm really sorry to hear you're still waiting on your order to arrive, this is most unusual so I'd like to resolve it as soon as possible for you. Reaching out to our Customer Care team directly is the fastest way to have any queries or concerns resolved for you, however I'm unable to see an email or otherwise etc from you I'm afraid. Therefore, I've reached out directly now in order to look into this for you. Kind Regards, Tom @ Team Wave

“Warning do not buy from them customer service is non existent. Missing parts bad quality fake reviews.”

Helpful Report

Hi there, I apologise if you feel you have not had a pleasant experience, however I was unable to find any correspondence from you on the email address that was used to place this review sadly, so I'm not quite sure of the nature of your query. Rest assured, there are several means of getting in touch with our Customer Care team directly, and these include Email, LiveChat, Social Media as well as a Callback Request Service. Our warehouse team also have an excellent rate of success with shipping orders and any missing parts for example are extremely rare and very few and far between; I do apologise if your own was one of those few affected though. In regards to your point regarding the reviews, invitations that allow verified customers to leave genuine comments are routinely sent out from an automated system used by Reviews.IO for both positive and negative feedback. I have emailed you directly to have your concern resolved as quickly as possible and I look forward to hearing back from you soon. Kind Regards, Tom @ Team Wave

“We've had a previous board with Wave that has met requirements, but decided to get another one - Unfortunately the quality has been really poor, and the customer service team have been very hard to get hold of to rectify any issues - the automated servicebot is absolutely useless. Really disappointing as was hoping to take it on holiday with us but nothing has been resolved :(”

Helpful Report

Hi there, I'm so sorry to see the condition in which this arrived - this is extremely unusual and I have therefore reached out to you now directly to have this resolved as soon as possible. I look forward to hearing from you! Kind Regards, Tom @ Team Wave

“They claim to do 2-3 day shipping but I have placed my order over 10 days ago and still do not even have a tracking code. Their customer service bot is horrible and the real customer agents don't respond.”

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Wave Sup Boards is rated 4.6 based on 194 reviews