Wave Sup Boards Reviews

Name: Wave Sup Boards
Address: 9-10, Charlotte Square, Newcastle upon Tyne, 9-10, Charlotte Square, Newcastle upon Tyne, Newcastle upon Tyne
Rating: 4.55

4.6 Rating 199 Reviews

91 %

of reviewers recommend Wave Sup Boards

About Wave Sup Boards:

Our range of inflatable sup products features some of the most competitively priced, durably designed, and technologically innovative paddleboards for sale in the UK right now. Featuring an extensive range of sleek, contemporary, and affordable sups, Wave has committed to placing accessibility at the center of our brand.

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Wave Sup Boards 5 star review on 17th August 2026

Anony****

Wave Sup Boards 5 star review on 16th August 2026

Hannah Chandler- Sedg****

Wave Sup Boards 5 star review on 13th August 2026

631

Anonymous

Anonymous // 01/01/2019

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“Would not have ordered off this company ,if I had looked properly and seen that it was DPD delivering the item. I think you should look into "their" reviews and get yourself another courier company.”

Helpful Report

Hi there, Thank you for taking the time to leave a review. The third-party carrier DPD successfully delivers tens of thousands of parcels every single day across the entire U.K for both ourselves and other companies and they have one of the highest success rates also. Looking into your own order, it appears that this was dispatched from our own warehouse the very next morning after you placed your order. However, the third-party carrier ran into an unforeseen delay when your order was out for delivery - not to worry though, they re-attempt this the following day so I'm confident you will receive this very soon! Kind Regards, Tom @ Team Wave

“I have tried contacting the enquires email address however now response. My fin is faulty, it takes 3 adults to push it on, it’s impossible. Please can you let me know how to have this resolved asap. I’m happy with the board other than this. Thank you”

Helpful Report

Hi there, Thanks for getting in touch and I'm sorry to hear this! I was unable to see any correspondence from you, so I've emailed you directly now in hopes to resolve this as soon as possible. Kind Regards, Tom @ Team Wave

“Appalled at service Ordered sup last week for a gift which had not arrived No reply to any e nails and office number called said closed even though website stayed open in opening hours Still awaiting a response Missed giving the gift now would not advise anyone using this company”

Helpful Report

Hi there Sharen, I've looked into this for you and can see your Sup is on Pre-Order. This means you have made the purchase and placed an order in advance of our warehouse receiving stock. The estimated delivery date is around September 1st - this delivery date is shown in the item name when selecting the board you chose. This would also be displayed at checkout before finalising the purchase. Once in stock and shipped, you will receive an email confirming the tracking details! Kind Regards, Tom @ Team Wave

“The SUP was bought as a birthday present for my wife. She was hesitant at first(even though she had harped on about getting one) but when it was used she's totally changed her mind and even her sisters have been trying it out. The SUP is extremely well made and delivery was within 2 days. Well worth the money.”

Helpful Report

“It's been 20 days since I placed my order and it still has not shipped yet! Meanwhile all negative reviews seem to get deleted or are being placed "under review". Let's see how long this one lasts...”

Helpful Report

Hi there TJ, I'm really sorry to hear you're still waiting on your order to arrive, this is most unusual so I'd like to resolve it as soon as possible for you. Reaching out to our Customer Care team directly is the fastest way to have any queries or concerns resolved for you, however I'm unable to see an email or otherwise etc from you I'm afraid. Therefore, I've reached out directly now in order to look into this for you. Kind Regards, Tom @ Team Wave

“Warning do not buy from them customer service is non existent. Missing parts bad quality fake reviews.”

Helpful Report

Hi there, I apologise if you feel you have not had a pleasant experience, however I was unable to find any correspondence from you on the email address that was used to place this review sadly, so I'm not quite sure of the nature of your query. Rest assured, there are several means of getting in touch with our Customer Care team directly, and these include Email, LiveChat, Social Media as well as a Callback Request Service. Our warehouse team also have an excellent rate of success with shipping orders and any missing parts for example are extremely rare and very few and far between; I do apologise if your own was one of those few affected though. In regards to your point regarding the reviews, invitations that allow verified customers to leave genuine comments are routinely sent out from an automated system used by Reviews.IO for both positive and negative feedback. I have emailed you directly to have your concern resolved as quickly as possible and I look forward to hearing back from you soon. Kind Regards, Tom @ Team Wave

“We love our boards, every about them has been great. Great value & fast delivery perfect all round”

Wave Sup Boards 5 star review on 24th July 2022

Helpful Report

“We've had a previous board with Wave that has met requirements, but decided to get another one - Unfortunately the quality has been really poor, and the customer service team have been very hard to get hold of to rectify any issues - the automated servicebot is absolutely useless. Really disappointing as was hoping to take it on holiday with us but nothing has been resolved :(”

Helpful Report

Hi there, I'm so sorry to see the condition in which this arrived - this is extremely unusual and I have therefore reached out to you now directly to have this resolved as soon as possible. I look forward to hearing from you! Kind Regards, Tom @ Team Wave

“They claim to do 2-3 day shipping but I have placed my order over 10 days ago and still do not even have a tracking code. Their customer service bot is horrible and the real customer agents don't respond.”

Helpful Report

“A great and fast service. For me I was let down by dpd being a little useless which is a recurring thing at our new address but no complaints with the service or the product other than DPD.”

Helpful Report

“Fantastic company with amazing customer service! Have recommended them to lots of friends and family, and even returned to buy more paddle boards from them! Highly recommend”

Wave Sup Boards 5 star review on 7th June 2022

Helpful Report

“I love my Wave SUP! So much so that I've just bought a second! Really good quality and easy to inflate/deflate.”

Helpful Report

“Purchased an 11ft Wave Pro package and even after 1 (long) outing have been really impressed with the quality and look. Very happy. Customer service experience (email only) has been very positive (both Molly and Charlotte) and am very happy to recommend. I unfortunately lost or knocked off my fin during my first and only outing and as a gesture of good will I have been sent a replacement fin - which is brilliant. As a small company I know receiving honest reviews are important and whilst I have already recommended Wave to others looking at paddle boards, I do have a couple of suggestions. 1) Greater range of accessories please - double paddle for kayaking as previously suggested is a great idea. Replacement fins etc for each of the different boards. Dry bags? 2) I had tried the customer services number of a few occasions and it was always with a ‘sorry we are closed’ message, even after 9am and 10.30am on the weekdays I called. Whilst I was very happy with the email and the timely responses other may prefer to call and speak to someone”

Helpful Report

Hi Matt, Thank you for such a lovely review and I'm thrilled you're loving your new Sup! It's great to hear those suggestions also; I will definitely pass over those words as we're always looking for honest feedback to help us improve. Happy Supping! Kind Regards, Tom @ Team Wave

“I really wanted to make this a 5* review as im extremely impressed with the quality the price the look everything except 1 thing. ( I've asked them for a solution ) they basically told me to go buy one 🙄 actually would have happily bought one from you if you did it but apparently its something you didn't think about. So this Pro board comes with everything including a great seat so you can if you're old with a bad back and can't stand for hours on end use it as a kayak. But the pack does NOT include an extra paddle head to change it from a stand up sup paddle to a kayak paddle. This is something ( now I've looked ) that comes with a variety of other companies full everything you need pack products. So its obviously been thought about by others. Its a shame you had no solution other than try amazon. Best Wishes Darren Harborne Oh also it seems someone called Trev seems to have used MY photo of my board and put his own review on your site reviews 🤔 i find that a little odd also. The picture included in this review is MINE subject to copyright. So i would appreciate Trevor whoever NOT using my personal images. Best Wishes Darren Harborne AKA. Nick Harborne photography”

Wave Sup Boards 4 star review on 15th May 2022

Helpful Report

Hi there Darren, Thank you for taking the time to leave a review. I greatly appreciate your feedback about the secondary paddle-head for the kayak conversion on your Sup. Whilst this is not something we currently stock as standard, this is something we are definitely looking into and I'm happy to say we are in the process of developing and testing this item for inclusion on our website in the future! I'm pleased to hear our Customer Care team could still direct you to some great third-party alternatives though! In regards to the other review you have mentioned, I have since completely removed the review (and the accompanying photo) from our website; I will also reach out to the reviewer in question to request they no longer use images they don't own in future. I hope you have an amazing summer out on your Sup! Kind Regards, Tom @ Team Wave

“Fantastic boards, really well made and all as described. Very stylish design and great glide in the water.”

Helpful Report

“Great item. Entered address wrong for delivery contacted them and it was changed straight away.”

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“Very impressed how stable the board it, it lurches through the water, at 15psi it’s absolutely rigid and I love the way it looks.”

Wave Sup Boards 5 star review on 9th April 2022

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“Amazing quality and carbon paddle for £399.99 Unreal! And looks dope”

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“Shipped to FL in less than 5 days. I can tell the quality is very good. Very reasonable for the price and quality. I cant wait to use it for years to come”

Helpful Report

Hi Matthew, Thank you so much for your review. I'm pleased to hear you received your SUP board so quickly and you are happy with the quality! I'm sure you will make many happy memories using your new paddleboard and we hope you enjoy it! Happy Supping! Kind Regards, Anna @ Team Wave

“Have owned many hard boards so this being my first inflatable of course i thought the gauge on the pump was not working and i twisted it right off. Notified customer service the next morning and they had a new pump to me by the end of the week no questions asked, even though it was definitely user error. Even sent me an email explaining how the needle on the gauge doesn't even start to move until it is almost full. Finally got a day off and hit the ocean, board paddles great!”

Helpful Report

Hi Stan It's great to hear from you! Thank you for taking some time out of your day to leave us a review. It's great to hear the team have been able to help you so quickly and give you the information you need. We're always here to help if you have any questions :) Happy Supping! Kind regards, Paddy @ Team Wave

Wave Sup Boards is rated 4.6 based on 199 reviews