Waterside Breaks Ltd Reviews

4.9 Rating 1,361 Reviews
100 %
of reviewers recommend Waterside Breaks Ltd
4.9
Based on 1,361 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Waterside Breaks Ltd Reviews

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022
Anonymous
Waterside Breaks Ltd 5 star review on 14th December 2016
Rosemarie
Waterside Breaks Ltd 5 star review on 13th December 2016
Anonymous
Waterside Breaks Ltd 5 star review on 31st October 2016
Mr Rob Sadler
Waterside Breaks Ltd 5 star review on 22nd July 2016
Mr Alan Cooksey
Waterside Breaks Ltd 5 star review on 2nd June 2016
Mr Alan Smalley
Waterside Breaks Ltd 5 star review on 2nd June 2016
Mr Alan Smalley
3
Anonymous
Anonymous  // 01/01/2019
Did not realise this is only introduction site, thus had to wait for call from team to complete reservation, however call within 2 hours so no real issue. How to operate site not totally clear at start but eventually worked it our, information provided given in clear manner, easy to understand, however would ask for more clarification on wifi availability on all locations - have to presume no indication means no wifi. Then to find had to liaise direct with owners once email received could have led to delay in confirmation as email took 3 hrs to arrive and did not catch evening post for sending off deposit.
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Author didn't leave any comments.
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Dear Brenda, We are very sorry for this error, we are normally so very careful in checking all names and addresses as it is very important to address everyone correctly. I can assure you all our records have all been updated accordingly. Have a lovely day and enjoy your stay in the Isle of Wight in September. Best Regards - All at Waterside Breaks
Friendly, helpful and understanding staff who follow up very well!
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Tim was very helpful!
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Very nice and clean apartment, though slightly dated. We thoroughly enjoyed our stay, both spacious and warm. Would most certainly return and recommend to others.
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Tim was delightful
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Customer service excellent. Once i made online booking I was contacted within hour to confirm booking by the advisor.
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Found your telephone manner very helpful and polite, very happy with the manner I was dealt with. Hope the holiday give us a good experience just like my booking experience.
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The staff at Waterside were very good & did a great job of finding us holiday accommodation at such short notice. Its a shame that the accommodation wasn't as good. The location was fantastic but the lodge was very dated inside with a terrible mattress which made sleeping difficult. The most uncomfortable sofa I've sat on & poor kitchen pans to cook with.
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Hi Emma - thank you for your comments and thoughts. This location is one of our most popular, we will pass on your comments regarding the lodge itself to the owners for their information to have a look into. Regards Waterside Breaks
Prompt reply to my enquiry,had to pay owner via bank transfer as no credit card facilities but this was no problem.overall hassle free,cannot comment on accommodation yet.
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Thank you for your kind review and comments. Whilst most owners are now switched over to taking credit and debit cards some are still not. As we are a remote booking office for all the owners we work with and all payments go the owners directly we have to work with their payment terms. we apologise for any inconvenience and wish you a lovely time. All at Waterside Breaks
Knowledgeable staff quick response website needs improving and online payment required as overseas clients dont want to have to ring to pay
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Thanks for your kind review and comments. We act as a remote booking office for all the owners with and payment is made to them directly so unfortunately it does make it sometimes awkward for those overseas to pay online. We apologise for the inconvenience but wish you a lovely stay at Clippesby on the Norfolk Broads. All at Waterside Breaks
A rapid response to our enquiry . Very helpful and polite phone conversation.
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very pleasant friendly and very helpful
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Ery helpful
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The service was polite and very helpful
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All ok as expected thanks
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Fairly easy to book on line and friendly staff oo line. Understand need for security but a bit off putting.
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Booking form was straightforward and email confirmation sent straight away followed up with a telephone call within 20 mins. As this was a late booking on a saturday the website did say office closed by 4pm and upon ringing the 0845 number given it also said office closed so this was a bit worrying as due to go away in 1 days time but as above they did ring me and were very effiiceint, friendly and professional and quickly confirmed my booking advising me that there would be an email sent as well with all the necessary details.
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Thank you for your kind review and comments. We were actually closed when your enquiry came in on Saturday eve but Annabel spotted your booking request was for this Monday and jumped on it as quickly as she could. Have a wonderful time at Indio Lakes, it is a great location and the lodges are lovely!
Really pleasant telephone interactions with the team at Waterside breaks. My only negative comment was that I couldn't check live availability and had to wait for a call back. On receiving this I was told the booking could only be held for 24 hours and I had to pay immediately. On doing so, I was told the money couldn't actually be collected from my card as the owners of the accommodation were away?!
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A good point raised thank you. We act in this instance as a remote booking office for the owners who were at the time away sailing so they were unable to accept payment on their booking system straight away which they usually do. This was a circumstance outside our control at the time but normally we ensure everything is processed correctly within 24 hours. Have a great time in Wroxham. Regards - All at Waterside Breaks
Beautiful place, not quite the accommodation we expected or the view we expected but still had a lovely time!
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Waterside Breaks Ltd is rated 4.9 based on 1,361 reviews