Waterside Breaks Ltd Reviews

4.9 Rating 1,361 Reviews
100 %
of reviewers recommend Waterside Breaks Ltd
4.9
Based on 1,361 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Waterside Breaks Ltd Reviews

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022
Anonymous
Waterside Breaks Ltd 5 star review on 14th December 2016
Rosemarie
Waterside Breaks Ltd 5 star review on 13th December 2016
Anonymous
Waterside Breaks Ltd 5 star review on 31st October 2016
Mr Rob Sadler
Waterside Breaks Ltd 5 star review on 22nd July 2016
Mr Alan Cooksey
Waterside Breaks Ltd 5 star review on 2nd June 2016
Mr Alan Smalley
Waterside Breaks Ltd 5 star review on 2nd June 2016
Mr Alan Smalley
3
Anonymous
Anonymous  // 01/01/2019
Although the desciption of the lodge and surroundings were adequate the restrictions for our dog were not highlighted or specified which would have influenced our decision not to book the lodge and we now will lose our deposit due to the specific restrictions for our dog in this rural location. You should mention these restrictions in your advert then there would be no misrepresentation of this lodge and location as regards to the amount of rules regarding pets.
Helpful Report
Good Morning Linda - Thank you for your review and we are sorry that the local pet rules are not suitable for you.The owners at Lake Pochard have changed their pet rules a little to ensure pet are kept on their leads around the lodges. This is due to their the number of ducks and geese being about with many being bothered and chased into the water. There are so many lovely dog walks and areas within yards of the lodges and a fabulous network of trails and paths to follow through the lakes for all to enjoy in the Cotswold Water Park region (no leads required) and these lodges are so popular with pet owners for these reasons. Pets are generally required to be kept on leads in most locations around lodges and holiday homes. Best Regards - All at Waterside Breaks
Very complex process involving online bookings, telephone calls and - apparently still to come. - confirmation from a thi d party. I don't know if we've actually got a booking - a complete shambles.
Helpful Report
Dear Dr Cook - Thank you for your comments which we take very seriously. We are very sorry that your experience with our company was not as you would expect and this of course concerns us. We can certainly confirm that you have a booking at Lake Pochard Lodges next week as per the confirmation we emailed to you. We received your online enquiry at 21.18 on Sunday evening and we contacted you by phone and email first thing on Monday morning to confirm that we had just the one lodge left for this half term period and had held it in your name pending confirmation from you. You kindly called us back later that morning and confirmed your booking and all your holiday confirmation details, including instructions on how to get there and contact details for the owners were sent out by email within the hour. The owners at Lake Pochard Lodges have also sent out your booking acknowledgement by post and receipt information including where to pick up keys etc. Everything about your booking all seemed very smooth so we are a little surprised by your comments. We do however wish you a lovely time at Lake Pochard in the Cotswolds. Best Regards - All at Waterside Breaks
Delt with Tim, excellent service, promised to send ferry details.still waiting written confirmation from Riviera, and ferry discount info, not Impressed after four days after booking. Let's hope our eventual holiday is worth it. !!
Helpful Report
Dear David - thank you for your review you sent through and subsequent comments. I have looked into this and all the booking information we sent on the day you booked included all your booking infirmation was correct and also included details regarding booking the ferry and getting preferential rates and teh numbers to call too. I will arrange for this to be sent oiut again for you and apoloigise if you missed this. We wish you a lovely time on the Isle of Wight. Regards Tim @ Waterside Breaks
According to peninsular cottages you were aware of the fact that each cottage is privately owned and they are not responsible for poor condition of the let cottages
Helpful Report
Dear Mr Marshall - Thank you for review and comment. We have looked into this matter with the owners and I understand that there was an issue with this cottage upon your arrival. I can categorically assure that we knew nothing about this when you booked this cottage or prior to your arrival, We are saddened and sorry that this cottage was not up to the standards expected for your break in Wroxham and I believe this issue has been taken up with the managing agents of this cottage. We have let these popular cottages many times over the last few years and had many repeat customers. We would never knowingly let a cottage we knew to be in poor condition as this would only ever cause dissatisfaction with our customers and only create issues later on. Please be rest assured that you feedback has been conveyed to the owners for them to look into. Best Regards, Waterside Breaks
the holiday price advertised was not the price i ended up paying ,they said there was an error on the system even though the holiday price had been the same for weeks and they were adament they would not sell the holiday at the advertised price they said i could cancel but i had already booked a flight for some one to come over i thought it was very poor they handled the matter and should have compansated me in some way
Helpful Report
Waterside Breaks Ltd is rated 4.9 based on 1,361 reviews