“
Today I received a very poor excuse of an email saying the item is out of stock, so I will get a refund in up to 5 days time! Too late for me to reorder from elsewhere and have the irrigation system set up.
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posted 1 month ago
- FURIOUS
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I am currently awaiting an update - but after 4 weeks it's getting a bit silly and I will be requesting a refund.
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posted 4 months ago
- Anonymous
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Item arrived fine and customer service friendly, but was charged £51 to return item for a refund. Item was free to deliver and different couiers were used for the expensive collection.
Can't help feeling that I have been overcharged for this return, even if item was fairly large. For this reason, I am very unlikely to shop here again.
”
posted 2 years ago
- Anonymous
“
I cancelled my order within 7 days of order as I was advised it wouldn’t be able to go where I wanted it to - I did this via email and online contact form on the website, the item arrived approx 3 weeks later and was sent back immediately with the courier. I have been trying to get my refund ever since from Water Butts Direct and no-one responds to me, not impressed and would not recommend.
”
posted 4 years ago
- Anonymous
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Item was not suitable so was returned over a week ago. Still waiting for refund. When contacted, Water Butts Direct had no recollection of our return. The item was sent over a week ago. The excuse was they were very busy !!
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posted 4 years ago
- Anonymous
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Water butt took over 5 weeks arrive and when it finally did it was obviously a returned it. Mud all over it and one side and when connected leaked from the base. Opted for refund and collection however yet to receive collection date. Very poor
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posted 4 years ago
- Anonymous
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There is a total disregard here for customer satisfaction and I intend to cancel the order and seek a refund if the order has not been shipped by week end.
”
posted 4 years ago
- Mr Peter Dyson
