“The deployment clasp feels flimsy and unreliable – even before trying it on. Charging customers for the return of a product that clearly falls short of the company’s advertised standards is unacceptable.”
“I placed the order June 5th it took 4 days to confirm on June 9th and I have been charged for it and have not seen it or received a delivery date.
The item has still not been delivered and appears to be lost. The image of tracking shows it is not moving forward. They refuse to refund my money and ask me to wait longer and longer.”
“I had contacted the company to raise my concerns about how ordering a leather strap for a CWC g10. I went through the website to order an appropriate strap but a strap with spring bars was sent. I don't believe the fault was mine but the company will not provide a return label. I will return the strap for the correct one but future purchases are in doubt.”
Sorry to hear about this Tom. There are two versions of the Arizona, one with the hook-on functionality for fixed bar watches and one which carries regular spring bars. Looking at your order, it looks as though you ordered the regular type strap for spring bars. Please feel free to return the strap and we can exchange it for the hook-on version for you.
Hi Dario, really sorry to heat that you had difficultly with removing the RIOS1931 Dallas from your watch. The Dallas is fitted and removed like any other watch strap that uses traditional spring bars. Having a good quality spring bar tool is essential for this job. We recommend that you take a look at our blog for more tips on watch care. If there is anything we can do for you in the future, please reach out.
Sorry to hear that your order took a little while to arrive Michael. We will most certainly look in to this and also look at ways that we can improve our international shipping to your country,
“Great products, terrible shipping to the U.S. I paid $15 for fast shipping on my last purchase on 11/29. The package should have arrived around 12/4 or 5. It is the 9th and I have yet to receive my package.”
So sorry to hear about this John. We will contact DHL and try to get to the bottom of the delay here. I can see that the strap you ordered was shipped on time but it looks as though there has been a delay for some reason. Once again, very sorry about this. We will ensure that we get your order to you as soon as possible.
Hi Ray, sorry to hear that you are yet to receive your order. Tracking shows as it being delivered. Can you confirm if you have now received the order or if you would like us to send out another.
“The pictures of the strap are different from the straps received. For the breitling alligator style straps for deployment clasp, they are branded BOB on one strap and Echt Leder 20 on the other.
Which they have delibrately cropped out of the pictures. They are simply reselling the BOB straps at double the price. https://waccex.de/en/wristwatch-bands/suitable-for/breitling/5/bob-alligator-style-deployment-strap-for-breitling-20-24-mm-4-colors-new”
Hi Drushen, sorry to hear that you are not entirely satisfied with the strap that you received. You can return the strap to us for a refund here - https://www.watchobsession.co.uk/pages/returns
Thank you for your review Vitas. I wanted to take a closer look at the assembly kit you said you ordered but cannot see any trace of it on our Watch Obsession order database. We will reach out to you to get to the bottom of this all. There must be an issue with your address which we can look at.
“The watch strap I received looks different compare to what is advertised online .
It doesn't look like the lizard pattern at all and I'm not really happy with the way it looks.”
“I was charged €57 in customs fees upon delivery: I would have expected corresponding information from the seller. I can't say anything about the bracelet itself yet, I don't feel like putting it on right now”
