“Although I followed the instructions, the product seemed difficult to install without creasing. Unfortunately once creased, it's ruined. I thought the product was too easily damaged seeing as the window wasn't even that large. Perhaps as a professional installer that is used to its behavior, would get it right, but not a newbie”
Hello Andrew
Thank you for your review.
We are so sorry to hear that you found fitting the film difficult and creased it. Most customers who follow the instructions, successfully fit the film and are very happy with the end result but it can be tricky and we are always willing to give advice over the phone if you do run into problems during the fitting process.
If you wanted to consider ordering again please contact us and we would be happy to give you a discount along with some advice to help fitting easier during a second attempt.
Kind Regards
Lissa
Hi
Thank you for your review.
We are very sorry that you found the film creases easily. Most customers are very happy with the film and providing they follow the fitting instructions don't have this issue. If you had contacted us we would have been able to give you some advice over the phone.
Kind Regards
Lissa
“I ordered the 'look like stainned glass' for a Victorian gothic style house. It's awful! Looks like a cheap bit of coloured plastic cling film! I do not recommend”
Hello Wendy
Thank you for your review and your recent order.
We are truly sorry if you are disappointed with Stained Glass effect window film. The film is as described on our website, 'The coloured pattern is printed onto our Opal frosted window film which gives excellent two way privacy whilst still allowing 80% of light through. This film is an easy to install self-adhesive film and can be applied directly to any smooth glass surface' As the design is printed onto Opal Frost which is a vinyl it does have a feel similar to that of a plastic but once fitted it does transform the glass into a stained glass appearance.
Kind Regards
Lissa
We offer a sample service for customers who want to ensure they are happy with the product making a larger purchase and this is something we always recommend if asked.
Kind Regards
Lissa
Hi
We are so very sorry to hear that you have not received delivery of your window film.
We can confirm this was dispatched a day after you ordered and if you had contacted us we would have investigated the reasons for non-delivery. Unfortunately we were unaware that your order had not arrived.
Now that we are aware we look into what has happened and ensure you get delivery of what you have ordered.
Kind Regards
Lissa
Hello Andrew,
Sorry to see you have had issues fitting your film.
It's common to see small bubbles under freshly-installed film. Normally, these bubbles should go away within a couple of weeks.
If they are still remaining, then you can adequately heat the film, then reuse the spray bottle to apply a fine mist of water to the window tint. The cold water interacting with the hot window will loosen the adhesive, making it easier to get the air bubbles out.
You are more than welcome to call the office, so we can talk this through with you on 01162784844 as we are always here to help and assist.
Kind regards,
Liza
Hello,
Sorry to hear your samples have not arrived, or have they arrived since you wrote this review?
We are more than happy to post some more for you but we would need your flat number, so Royal Mail know which door to post them through.
Kind regards,
Liza
“BEWARE! I ordered what I thought was going to be a film of the sort you find as etched glass in a Victorian door, which is what I was going to use it for. It’s quite pricey so I wanted to get it right.
However, the stars and their spacing apart were too big so I went online to return it via the courier ( Evri) email. Unfortunately I couldn’t do this as it didn’t recognise abode window film or Visual signs and Graphics as a company.
When I got round to ‘phone them I was told to try putting their postcode in which didn’t work either. Also that 10% would be deducted from my refund as it had been over a week since I received it. I was then told I would have to pay to return it as well..
I am disappointed with Abode’s customer service and definitely won’t be buying from them ever again or recommending them to friends and clients.”
Hello Gina,
I am deeply sorry to read your review and that you had issues with our courier services.
All our return information in on our website, with our address and contact details.
If you are still having any issues returning the film, then please don't hessite to give me a call.
I would be only to happy to help and assist you.
Kind regards,
Liza
“Ordered over a .month ago some window film. Failed delivery twice from APC. Requested to re-deliver which I confirmed with APC and your company by e-mail and no delivery arrived on the scheduled day. Had to contact APC again who then told me that they have sent the order back to you!! Despite several e-mails and no response I have still not received the window film. Will give you to end of week to fix this before taking it up with trading standards. You have effectively stolen my money and made no arrangements to deliver my goods. Terrible customer service and would never use or recomend you again.”
Hello Damien,
Sorry to hear you have had issues with one of our couriers services.
Hopefully this is not a reflection on our services, as I personally made sure that your film was delivered and kept in contact with you throughout, of which you thanked me for.
Kind regards,
Liza
“Does not work as a blackout window covering. Bought this for babies room. It does not stick to window, falls down after like 30 mins and it's not truly blackout. It's more brownish when light is behind it and some light does get through. Very disappointed as the website lead me to believe this would be a great product as a portable reusable blackout blind for a kids room. I'm sorry i bought it and wasted my money.”
Hello Cheryl
Thank you for your review.
We are so very sorry that you are unhappy with the Static Cling Blackout window film and that it hasn't met your expectations.
If the clear liner hasn't been removed from the film before fitting it this could cause it to peel away from the window. Although this doesn't explain why you are not getting total Blackout and light is getting through.
Please email us some photos showing the problems you are experiencing and we will investigate further to resolve.
Kind Regards
Lissa
“Product came damaged, the addition tool was chipped and the spray bottle trigger was cracked.
The roll itself was squared off so lost a fair bit of material before I realised.
I would not order again.”
Hello Daniel
Thank you for your review and recent order.
We are so sorry to hear that the film, the spray bottle and tool you ordered was damaged in transit. If you had contacted us when your order was delivered and emailed a couple of pictures we would of course sent replacement film and a new spray bottle free of charge.
If we aren't made aware that the products were not in perfect condition when you received them then we are unable to resolve the problem which we would have been more than happy to do.
Please email us if you did take pictures and we will happily send replacements to you.
Kind Regards
Lissa
Hi Simone
Thank you for your review.
We are very sorry that you didn't receive the sample, occasionally post does go astray. I understand a replacement was dispatched as soon as you notified us of non-delivery and hopefully that has now been received.
Many apologies for the delay.
Kind Regards
Lissa
“Two attempts to put this on. The second time it went on but when we went to push the bubbles out it cracked. Wouldln't recommend. Had put throw it away.”
Hello Gina
We are very sorry you had trouble fitting the window film and we wish you had contacted us when you struggled with your first attempt so that we could have given you some advice. Maybe you didn't you use enough slip solution but without discussing further it is difficult to be certain what the problem was.
If you would like to contact us to discuss further please don't hesitate to do so so that we can help to resolve the problems you had.
Kind Regards
Lissa
“I Ordered Paint Protection Film which arrived with instructions for window film, I contacted the company for the correct instructions but was again emailed the window film instructions. I asked again but got no reply.
I havent used the PPF yet as I am researching how to do it properly. Its a shame, as the reason I purchased from Adobe was becaus it said the PPF came with instructions.
We live and learn!”
Hello Mark
Thank you for your order and your review.
I am sincerely sorry that you didn't receive the correct instructions with your order and that you didn't receive a reply to your email.
I will contact you privately and email you the instructions.
Kind Regards
Lissa
Hello Ali
We are so sorry to hear you had trouble fitting the window film you ordered. The only reason the film would fall off the window is if the fine clear liner isn't removed before fitting it. Doing this exposes the adhesive side of the film which is fitted to the window on the inside.
We wish you had contacted us when the film fell off as we would have been happy to offer odvice.
Please email us if we can be of any further help.
Kind Regards
Lissa
“I have had to throw the film away it was extremely sticky and gave me no room to manoeuvre or manipulate the film to the window, which caused bad creases, sadly not at all what I hoped it would be”
Hi John
Thank you for your review.
We are so sorry to hear you had trouble fitting the window film. We wonder if you tried to fit the film without using the soapy water solution mentioned in the instructions as this is the only reason we can think of why you wouldn't be able to move and manipulate the film on the glass when fitting it.
We would have been happy to offer advice if you had contacted us when you had difficulty and please don't hesitate to get in touch if you would like to discuss further.
Kind Regards
Lissa
Thank you for your recent order.
We are very sorry that you haven't received delivery of the sample you ordered.
We were unaware that you hadn't received delivery and would of course dispatched another if we had been informed. Occasionally mail does get lost in the postal system.
Kind Regards
Lissa
Thank you for your review.
We are sorry you are unhappy with the window film sample you ordered but it is good that you ordered a sample before making a larger purchase.
We disagree that the film is of 'poor quality' and many of the reviews confirm that our films are good quality.
Kind Regards
Lissa
“The Horizontal stripe film supplied is actually vertical stripes and therefore unusable.
I was told to hang it sideways! It’s clearly not the correct dimensions to do that, and would leave a significant gap but that was just brushed off. I very unhelpful company I will never use again.”
We are very sorry that the film you received was not as you expected. We do try and make it as clear as possible on the website how to order the correct height and width for your window size by including images and if there are any queries we always available to discuss these either by email or phone.
Kind Regards
Lissa Green
“Just purchased two samples and it was shocking quality. Once applied the blue effect is both on the outside and inside which is not meant to happen. Lucky it was just a sample otherwise I'd have a blue window on both sides.”
We are sorry to hear you were unhappy with the colour of the Blue Mirror window film sample. The good thing is that you ordered a sample and found that it wasn't suitable for your purpose before before making a larger purchase.
When used as a source of Privacy, blue one-way mirror window film will work in the following method; the side with the most light will be mirrored in appearance and the side with the least light will allow a one-way viewing experience, the ability to see through the glass and the film will appear as strong blue mirror in colour on the outside.
Kind Regards
Customer Services
“Unfortunately I cannot comment yet because I haven't received the package yet even though I ordered it over a week ago. The problem is you use Evri (or Hermes as it used to be known). The reason they changed their name was because of the awful service e they provided. Nothing has changed! Please use another courier in future as your products are fine (I've used you multiple times) but this experience fir the customer reflects onto you.”
