Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.09

4.1 Rating 1,263 Reviews

76 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.1

Based on 1,263 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional service. I was amazed at my valuation. Cheque arrived the next day. Would highly recommend this business.”

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“A hassle free service which I have used twice and have recommended to three others. I was pleased with my offers. The hardest part was finding a box big enough! I am already looking to see what else I can find.”

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“Fast response both with my first enquiry to getting payment Straight forward and easy to do. Knew that someone was only an email/phone call away if I needed help”

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“Very professional and efficient”

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“Excellent service. I sent a box of unwanted items for valuation. A couple of days later I received an email informing me the box had been delivered. Within three days I was given a quote, which was better than expected, once accepted money was paid into my bank account the same day. Would definitely recommend.”

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“Excellent company. Sent off 2 boxes, received appraisal which I accepted and my cheque came in the post the next day. Will use again.”

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“I have traded with Vintage Cash Cow 3 times so far I have been very pleased with my quotes, pay outs are fast, people are very friendly and helpful would reckon mend them to everybody. Plus bonus your postage is paid by VCC.”

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“Very pleased with the service, so easy and quick. Very fair.”

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“Very easy to use and I was delighted with the offer made to me. I really like the ethos of aiding charity or finding second lives for unwanted articles too; it strikes me as a win-win situation. I found the telephone advice very helpful in guiding me to other things that I could send. Full marks all round!”

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“I was bitterly disappointed at the amount my collectibles raised. At worst case scenario they would have made much more on eBay and even though it’s time consuming, it’s how I’ll continue to sell my collectibles. Vintage comics x5. Silver plated items x 4, Vintage doll, Corgi cars, Trench art shell, Silver cutlery, Vintage jewellery box with original decoupage, Costume jewellery circa 1950 and a few other collectibles that I could not value myself. This came to less than £80.”

Helpful Report

Thank you for taking the time to leave us a review, Heather. I'm very sorry to hear you felt disappointed with the offer we made for your items. Our offers are based on several factors, including the age, authenticity, quality, and condition of the items, as well as the desirability of the items within our marketplace. All of our offers are made with zero obligation to accept, and I only wish you had chosen to make use of our free returns rather than accepting an offer you are unhappy with in hindsight. Kind regards, Katie

“OK if all you want is to get rid of the stuff but if you want a good price perhaps you should look somewhere else.”

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Thank you for taking the time to leave us your review, Lynda. Our offers, which are based on the knowledge of our professional appraisers, are made with zero obligation to accept, and should you decline your items will be returned at no cost to yourself. We don't claim to be the best place to sell items for the highest price, many of our customers use our service as we're a quick, easy and convenient way to declutter a large number of items. I only wish you'd chosen to decline your offer and have your items returned, as we never want any of our customers to feel regret about accepting an offer from us. Kind regards, Katie

“They were very quick to send me the details and gave clear instructions as to what could be and could not be sent. The response was quick and on acceptance the money was put in the bank straight away. Great service and would recommend.”

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“Never again”

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Hi Trish, I'm very sorry to hear you feel this way; we never want any of our customers to feel regret from using our service. We appreciate any feedback, good or bad, and would love to hear how you think we can improve our service. Kind regards, Katie

“Easy to use service, parcel collected at the time arranged and pleasantly surprised how much I received for a few bits in a draw that I was never going to use.”

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“Useful service but not sure I would use them again. Too many emails. Time limit on labels fictitious. Three items of value (a brooch and two coins) not accurately appraised. Return offered without adjustment of offer. Accepted offer. Decided against return of coins but asked for brooch. Arrived badly damaged, inadequately packaged (but possibly already damaged before return), mistake in valuation acknowledged, compensation paid. Customer facing staff polite and helpful but some delays in resolving problem. Advice - make sure you know the details of anything you think is particularly valuable and be prepared to quote them. Ask for a second appraisal of an item if dissatisfied. Ask for time to make decisions about accepting the offer and/or possible (part) returns. Be aware that it appears unlikely that items will be returned in their original boxes.”

Helpful Report

Hi Barbara, Thank you for taking the time to leave us your review. First of all, I'm very sorry for the delay in getting the issue with your return resolved. Based on your experience, our returns process has been updated and improved, with our team using specific boxes for small part returns, to prevent damage in the post. We do state in the Terms and Conditions on our website that all offers are made with a 14-day window in which customers can let us know if they choose to accept or decline. We don't expect customers to accept an offer there and then if you need time to consider your options. Kindest regards, Katie Vintage Cash Cow

“I was very pleased with the service I received. Friendly people on the phone and my queries were always answered. Thrilled with the money I made and it was promptly paid into my bank account. I have been recommending Vintage Cash Cow to friends and hope to use them again in the future.”

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“Did not get as much as I thought I wood from old family items reluctant to send any more items”

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Hi Julie, thanks for taking the time to leave us a review. We understand that we cannot always meet a customer's expectations and therefore, our offers are of no obligation and all of your items can be returned for free. We have to make sensible offers as a service that covers all postage and service costs. Kind regards, Jodi Vintage Cash Cow

“The whole process was easy, we were kept informed at each stage. The staff were very friendly and professional. From posting our parcel to receiving and accepting our offer, the cash was in our bank within a week! A great way of clearing out unwanted items.”

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“This is the second time of use.very pleased with the service”

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“What I sent for my son was in your opinion worth 10 pounds I should of asked for it back as you know and I know as a ex seller / buyer now retired 2 of the many items was a steal”

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Hi Steve, As a service that covers all costs in order to make your decluttering experience free and efficient, we have to make sensible offers. We understand that we cannot always meet a customer's expectations and therefore, offers are of no obligation. I wish you'd have used our option of having all of your items returned for free, as we'd never want a customer to accept an offer that they're not happy with. Kind regards, Jodi Vintage Cash Cow

Vintage Cash Cow is rated 4.1 based on 1,263 reviews