Village Green Signs Reviews

Name: Village Green Signs
Address: Village Green Signs Unit N1, Trinity Trading Estate Sittingbourne Kent ME10 2PG, Sittingbourne
Rating: 4.64

4.6 Rating 1,880 Reviews

91 %

of reviewers recommend Village Green Signs

4.6

Based on 1,880 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Village Green Signs:

Personalised Hand-painted House Signs

Visit Website

Phone:

0800 802 1032

Email:

support@villagegreensigns.co.uk

Location:

Village Green Signs Unit N1, Trinity Trading Estate Sittingbourne Kent ME10 2PG
Sittingbourne
ME10 2PG

Write Your review

Tell us how Village Green Signs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Village Green Signs 5 star review on 25th April 2024

353

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed very cheap looking I do not think I will put it up”

Helpful Report

Posted 3 years ago

“Order placed on 10th December, sign delivered 29th January. Over 7 weeks for a sign. (I appreciate Christmas accounts for 1 week). £100 for the sign seems very expensive. Would not use again”

Helpful Report

Posted 3 years ago

“Hello John Stage of Stage Logistics here... Your staff ( Melanie?) were excellent on the telephone ahead of my placing this order. My first with you. But I am disappointed with the sign and therefor I am asking for a refund or a replacement. My DENFIELD HOUSE sign being etched on 200 x 300 slate is correct in that the wording is as I ordered but I did not expect the slate to be so UNRECTANGULAR. The top line of slate rises almost 10mm from left to right whilst the horizontal wording does not...so to mount the wording exactly horizontally, the top of the slate line looks obviously a little weird. I can appreciate some small variation in the RECTANGLE but this is too much and devalues the sign in my opinion. Please either issue me a 50% refund or send me another sign on a better piece of slate. I apologise for saying this but sensible third parties I have shown this sign to agree with me. Thank you. JOHN STAGE, STAGE LOGISTICS LTD 077103 46593”

Helpful Report

Posted 3 years ago

“I have contacted Village signs stating the lane was missing on our sign on the third floor. No reply! Not happy.”

Helpful Report

Posted 3 years ago

“This was smaller than I expected and definitely not worth the money. If I could send it back I would”

Helpful Report

Posted 3 years ago

“The product was badly damaged and unusable. I have made a complaint but still awaiting a response. Very disappointed.”

Helpful Report

Posted 3 years ago

“I did not reserve lt.”

Helpful Report

Posted 3 years ago

“Disappointed with the quality of the Grasmere sign. The corners of the metal back plate were bent on opening. The screws supplies were of a poor quality with a small thread. We will replace as soon as we find one.”

Helpful Report

Posted 3 years ago

“Take full payment , give anticipated despatch but waa not met. No customer updates offered , slow to respond when emailed as another customer mentions don’t answer the contact number ! Placed an order mid june and ended up requesting full refund in September - Totally appalled . If they cant manage orders received they should NOT be taking full price of goods ! Would not order from this firm and would discourage others too ! Very disappointed”

Helpful Report

Posted 3 years ago

“Don’t buy anything from this company. It took over 8 weeks to receive my House Sign. They do not answer the phone, and emails were answered with COVID 19 excuses... Avoid this company..”

Helpful Report

Posted 3 years ago

“The sign itself is lovely when it finally arrived! It took over 3 months after ordering for the sign to arrive and several chaser emails to find out what was happening. I was offered a 10% refund for the inconvenience but this is also still yet to arrive!”

Helpful Report

Posted 3 years ago

“I placed my order on 26th June and have not received it. They are not replying to emails and not accepting telephone calls. I’m beginning to think I have lost my £133 paid in advance for my sign.”

Helpful Report

Posted 3 years ago

“I ordered this sign in June. It is now September and still no update. AGAIN! It has been "with the artist for 4 weeks now" and and still nothing! I appreciate the covid-19 situation has put things considerably behind, but seriously over 2 months wait for a sign is just redicilous!”

Helpful Report

Posted 3 years ago

“We put our order in 10 weeks ago on 26th June 2020. We had confirmation of our order but on the ‘track my order’ page we are still only being shown as ‘Order Placed’. I emailed the company 2 weeks ago to ask when they would actually cast my house sign and when delivery is likely to be expected but to date no reply. Not happy that the only way to contact the company is via email but they don’t reply! Very disappointed.”

Helpful Report

Posted 3 years ago

“I am Still waiting for my sign seven weeks after order and payment. I have had no response back from the company, apart from the original confirmation email when placing order.I have been trying unsuccessfully for over a week to contact them. Obviously there are some major issues with this business, order at your own risk.”

Helpful Report

Posted 3 years ago

“Very disappointed. It took 12 weeks for my sign to arrive and when it did the quality of painting wasn't worth the cost or the wait. I have had to repaint it myself.”

Helpful Report

Posted 3 years ago

“Placed an order on 14/06/2020 was promised it would be dispatched by 17/07/2020. Delay due to Covid which I accepted. Nothing received in relation to the progress of my sign despite payment being taken at point of order. Cannot call the company - they leave a voicemail saying the can’t take calls due to Covid. No response to email asking for update. Researched Facebook and found several other similar complaints if same nature. This company is obviously not operating correctly. I have complained to trading standards today. I will take this to the ombudsman also for breach of contact. I would suggest going elsewhere to purchase a sign as this company will take your money and you will never see it! I obviously don’t recommend them.”

Helpful Report

Posted 3 years ago

“Still haven't recieved it. Emailed numerous times and no reply. Had to order one else where. Won't give me a refund.”

Helpful Report

Posted 3 years ago

“I have not received the sign and I can not get a response from the company. I was also already charged. Any suggestions?”

Helpful Report

Posted 3 years ago

Hi Heather. I can see that this has all been resolved for you! :)

Posted 3 years ago

“Having received my Door Number Sign after a 5 week wait, I am very disappointed with the finish, smudged and chipped, contacted the company but could not be bothered to respond, bad customer service.”

Helpful Report

Posted 3 years ago

Hi Susan. We are terribly sorry for the damage to your sign. I can see that a replacement has been arranged for you and is in the process of being made. It will be dispatched and on the way to you soon! :-)

Posted 3 years ago

Village Green Signs is rated 4.6 based on 1,880 reviews