Village Green Signs Reviews

Name: Village Green Signs
Address: Village Green Signs Unit N1, Trinity Trading Estate Sittingbourne Kent ME10 2PG, Sittingbourne
Rating: 4.64

4.6 Rating 1,880 Reviews

91 %

of reviewers recommend Village Green Signs

4.6

Based on 1,880 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Village Green Signs:

Personalised Hand-painted House Signs

Visit Website

Phone:

0800 802 1032

Email:

support@villagegreensigns.co.uk

Location:

Village Green Signs Unit N1, Trinity Trading Estate Sittingbourne Kent ME10 2PG
Sittingbourne
ME10 2PG

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Village Green Signs 5 star review on 25th April 2024

353

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No order update. No delivery on time.”

Helpful Report

Posted 4 years ago

We are awfully sorry for the delay in getting your sign out to you! I can see you have been in touch with our friendly care team who have refunded the fast track amount paid for your order - again we cannot apologise enough for any inconvenience this has caused and thank you for your patience with us during this busy time.

Posted 4 years ago

“Product has not arrived left message on answerphone no one has comeback I have also e mailed and not had a reply as of yet?”

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Posted 5 years ago

Unfortunately I cannot see any emails under you order:( However I have passed you review onto the friendly care team who have popped you over an email :)

Posted 5 years ago

“I have not yet received the order”

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Posted 5 years ago

I am truly sorry to hear this a member of our friendly care team has now been in touch to help look into this for you.

Posted 5 years ago

“Would not recommend this company.”

Helpful Report

Posted 5 years ago

Hi Diane, thank you for taking the time to leave us your review. We cannot express how truly sorry we are to hear that you are not 100% satisfied with your order. We have taken the time to investigate your latest correspondence with us and can see that your issues have been addressed by our friendly customer service team. In which they processed a 20% refund as compensation for the delays, we again cannot apologise for the time it took to create your order. However I can assure you that we would never rush any of our orders in any way. As each sign is hand painted it does take a little time for us to ensure the centre piece of any sign is finished to the highest quality possible. From correspondence with yourself, we can see that a photo of the finished product was sent to you before dispatch. You confirmed you were indeed happy with the final painting and commented that it was "wonderful". We can also see that the order has also been installed from the photos you sent us. In light of this, we are truly disheartened to hear you no longer feel this way

Posted 5 years ago

“I'm not happy the sign was a toltal mess its heading for the bin.”

Helpful Report

Posted 5 years ago

Hi Andrew, we are all truly disappointed to hear this :( I have arranged for our friendly care team to contact you in regards to this! I am sure that we will be more than happy to do all we can to turn your frown, upside down! :)

Posted 5 years ago

“Arrived weeks after been told it would despite numerous phone calls and emails. Sign is okay, expected it to be perfect considering time frame however a few uneven patches and imperfections. Won’t use again.”

Helpful Report

Posted 5 years ago

Hi Hayley, I am really sorry that you feel the product and service is so poor, :( This is a huge disappointment to all of us at VGS however if there are any issues with the plaque please do get in touch with our dedicated care team with a photo and they will be happy to advise. We do advise on the website that our orders can take up to 5 weeks for delivery to the hand painted nature of each unique sign. From looking at the order I can see that this order was slightly delayed which we are truly sorry for. A lot of love and care goes in to each order, and we are only sorry you do not feel this is reflected in your Cornflowers plaque.

Posted 5 years ago

“A poor finish. for a lot of money of poor quality. A Long wait for the sign to come NOT HAPPY WITH THE PRODUCT.”

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Posted 5 years ago

Village Green Signs is rated 4.6 based on 1,880 reviews