Viavito Reviews

Name: Viavito
Rating: 3.37

3.4 Rating 41 Reviews

56 %

of reviewers recommend Viavito

3.4

Based on 41 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Setry cross trainer in 2018 and it has been used regularly by the household for two years, pretty much daily this year due to COVID19 lockdowns. Recently it started showing an error message on the console and a quick search suggested that there was either a console fault or the cable was breaking down. I contacted Viavito by email asking if I could buy replacement parts as I assumed it would be out of warranty. I heard back from them the following day asking for serial number etc. Shortly afterwards, I got another email advising that a new cable was on its way and to try that, if not it needs a console. Cable arrived and appeared to work, then error came back, another quick email and they are now sending a replacement console - no charge, no fuss. Very impressed with the customer service.”

Helpful Report

Posted 3 years ago

“ordered a Satori exercise bike on Monday, delivered on Tuesday, assembled on Thursday. Very easy to assemble in conjunction with the online video. Have already used the bike couple of times and have been very satisfied with the programs and resistance levels. the machine has really worked me and I look forward to regaining my fitness level.”

Helpful Report

Posted 5 years ago

“Love the bike. Fairly easy to assemble but my problem was the power cable broke very easily. First extraction of pin from machine resulted in pin breaking. So today I emailed Viavito. Within 2 hours they were on the phone to me. They apologised for the problem and ( despite me offering to pay for it as I broke it) they are sending me out a new one. Now that is great service and I cannot praise them highly enough. Also they asked if everything was ok with the bike. All in all its a great product and their customer service is first class. So well done to them. I'm loving the bike and good to know that I can get in touch if I need to.”

Helpful Report

Posted 5 years ago

“When delivering the product they just didn't turn up so I called again and they rearranged for redelivery, when it arrived (at nearly midnight) there was a hole in the box but this does not appear to have caused any damage visually. My partner and I put the treadmill together and then he wanted to go first. He started slow and talked about how great it was, we moved to 5 and the electrics blew in the whole house! we moved the treadmill to different sockets thinking that that might help and the electrics continued to blow (we have fairly new electrics in our house) My partner called Viavito who were apologetic and sent a part for an engineer, the engineer has not turned up, I call Viavito and get an answer machine where no one calls back - I am considering speaking to my credit card company about my rights for a refund at this stage, this is a unprofessional company. I want an engineer within 72 hours (reasonable) or a refund”

Helpful Report

Posted 5 years ago

“I bought and paid for a Viavito Satori exercise bike late on Thursday the 6th of September. As I had no e-mail confirmation of the sale the next day I sent a contact message via the web page asking for confirmation of the order. I had no response so I tried to ring on Saturday the 8th but although I tried calling many times every time the line was ‘busy’. Unfortunately my Virgin landline does not support the BT ‘call back’ option so I sent a further message explaining my concern that the money had left my bank but I had received no update. Monday the 10th I had an e-mail from the courier telling me the bike was going to be delivered that morning. Fortunately I managed to make arrangements to be in to receive it. When the box arrived I was surprised to see a second set of staple holes above each staple but accept here may be a simple explanation for this. On Tuesday the 11th I sent a contact message to say that a part of the bike had been received broken. I sent pictures and also advised that I could not set either the date or the time on the machine; every time I tried the screen moved to the programme mode. On the 12th I got a message asking that I “confirm the console will not show any other data other than a U1 on the display”. This suggested to me that my original message was not read thoroughly and I was also concerned there was no mention of replacing the broken part. I replied on the 12th again explaining the problem and to date (17th) I am still awaiting a reply.”

Helpful Report

Posted 5 years ago

“I would never buy or recommend this product again. I have asked for a new power adaptor via e mail for my new cross trainer sina, with no response at all.. Terrible service. So I now need to find a non genuine one as this company is totally unhelpful”

Helpful Report

Posted 6 years ago

Hi, we're really sorry for the inconvenience you've had, please accept our apologies. Glad we spoke over the phone to sort this. We've sent you a new power adaptor via Royal Mail recorded delivery to make sure it gets to you ok. We hope this will solve the problem and you can enjoy using your cross trainer again. Kind regards, Viavito

Posted 6 years ago

“The Viavito ' Satori ' computer console sent with the original purchase from ' Sweatband ' ( Ebay UK ) - which seems to be just an E-Bay outlet for Viavito.com - had problems from day one . Problems with their computer consoles have often been reported . They quickly sent out a replacement console , which had different problems from the first . I had tried their suggestions for checking the electrical connections . and the power off and back on - but I had the screen freezing , with no other way to escape but press and hold ' Reset ' , and found that the usual settings for weight , gender , age and height would not always register . There are problems with the console - which they don't seem to have fixed ; they have now offered me a second replacement console , and don't even ask for the previous ones to be returned ; perhaps they can't be fixed . I had specific problems the computer would not do a' Recovery ' assessment at the end of a workout - but would only do so somewhere before the end of it , meaning you have to stop for 60 seconds before you've finished a workout , and even then , after it had given a Recovery estimate , the console froze when I pressed the ' recovery ' button again to continue with the program ; the only escape was to do a complete reset . The custom ' User ' function would not begin after pressing ' Start ' - which it had done , using the original console . Customer services , if originally very helpful , promised to to call me back with a technical expert to answer my questions , but didn't . When I phoned them again , they just hung up the phone ! Their ' good - will ' offering now , of a second , free replacement console , would see to hide computer problems they have still not fixed . For most functions , most of the time , the bike works , but there were these unresolved issues they refused to discuss - and the cost of sending the whole bike back , should they choose to say 'everything working OK ' , would have been £50 in postage , there and back - so I didn't risk a return under warranty , given they have already avoided my customer enquiries . I also felt there was a new problem with the mechanical mechanism engaging the resistance . With the first console it would make no noise until a load setting had been entered , and the timer ' Start ' button pressed , but only for a few seconds . With the second console , it took 10 -12 seconds before the resistance would be engaged - the timer would be counting down , but you were pedalling thin air for the first 10 - 12 seconds of the workout ; if I went to a shop and this happened , I would just walk away , but in their opinion is that this is ' normal ' for this model . An awful lot to like about the bike if it is working properly , but quite a let down , followed by evasive customer services - in my opinion .”

Helpful Report

Posted 6 years ago

“Speedy, efficient delivery. Easy to set up with a wide selection of variables to tweak and personalise before use. Some of these can remembered by the bike. The bike is smooth in action, particularly so when under load when it is less noisy, but navigating to your settings when your bike has been used by someone else is not always easy.”

Helpful Report

Posted 7 years ago

“A quick phone call at the start was good. The gentleman was friendly, he alayed any concerns I had. The ordering over the phone was very easy. Delivery was within 24 hours. Setting up was straightforward. It has all the data that an expensive exercise bike has. Value for money is second to none.”

Helpful Report

Posted 8 years ago

Viavito is rated 3.4 based on 41 reviews