I purchased a Setry cross trainer in 2018 and it has been used regularly by the household for two years, pretty much daily this year due to COVID19 lockdowns. Recently it started showing an error message on the console and a quick search suggested that there was either a console fault or the cable was breaking down. I contacted Viavito by email asking if I could buy replacement parts as I assumed it would be out of warranty. I heard back from them the following day asking for serial number etc. Shortly afterwards, I got another email advising that a new cable was on its way and to try that, if not it needs a console. Cable arrived and appeared to work, then error came back, another quick email and they are now sending a replacement console - no charge, no fuss. Very impressed with the customer service.