Viavito Reviews

Name: Viavito
Rating: 3.43

3.4 Rating 40 Reviews

58 %

of reviewers recommend Viavito

3.4

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were given a Viavito bike/cross trainer as a gift by family a little over a year ago. A few weeks ago it started making a loud clicking noise as the pedals were turned. Contact was made with Viavito, who responded reasonably quickly requesting a video of the machine making the noise and other data. This was provided and Viavito emailed us to say that they would send a replacement flywheel within a few working days. A week later, when nothing had turned up, I checked the tracking details (Yodel) and was shocked to learn that the "package" had been "handed to customer" the previous Saturday, only one day after Viavito had said they would send the part. So either Viavito or Yodel were lying about the despatch/delivery. When it was finally established with Viavito that the part had not been delivered, we were informed that the part in question is now out of stock and that they would refer the matter "to a colleague". No information as to when the item would be back in stock, who the colleague was to contact. Phoning Viavito is a waste of time. All you get is a long-winded recorded message with information you are not in the least bit interested in hearing, endless lame excuses about "challenging times" and then they hang up.... Our experience of this company is rubbish. The product (approx £400's worth) fails after just over a year and, after an apparent initial flurry of "service", the support offered peters out. Get your act together Viavito. Like all home gym companies, you have probably been "creaming it in" thanks to the pandemic. Now how about some real service?”

Helpful Report

Posted 2 years ago

“It’s a shame because my Viavito Sina Stepper was great for the first year. After that time it developed an annoying knocking sound on one side. I contacted Rob in customer service who was excellent and arranged for an engineer to call me. The engineer called, checked the machine and said it was a small part that’s was faulty and needed replacing. I was away for 3 weeks and when I returned I chased up with Rob to ask him to get the engineer to come back. Eventually after further calls, the engineer contacted me and said he couldn’t remember me or my fault but would check when he got back to the office. He never came back to me. I just gave up in the end and now suffer the knocking. It’s a good machine but is let down by the poor follow up relating to repairs. Two stars because Rob is helpful. Unfortunately he isn’t backed up by reliable engineers for repairs”

Helpful Report

Posted 4 years ago

“I bought and paid for a Viavito Satori exercise bike late on Thursday the 6th of September. As I had no e-mail confirmation of the sale the next day I sent a contact message via the web page asking for confirmation of the order. I had no response so I tried to ring on Saturday the 8th but although I tried calling many times every time the line was ‘busy’. Unfortunately my Virgin landline does not support the BT ‘call back’ option so I sent a further message explaining my concern that the money had left my bank but I had received no update. Monday the 10th I had an e-mail from the courier telling me the bike was going to be delivered that morning. Fortunately I managed to make arrangements to be in to receive it. When the box arrived I was surprised to see a second set of staple holes above each staple but accept here may be a simple explanation for this. On Tuesday the 11th I sent a contact message to say that a part of the bike had been received broken. I sent pictures and also advised that I could not set either the date or the time on the machine; every time I tried the screen moved to the programme mode. On the 12th I got a message asking that I “confirm the console will not show any other data other than a U1 on the display”. This suggested to me that my original message was not read thoroughly and I was also concerned there was no mention of replacing the broken part. I replied on the 12th again explaining the problem and to date (17th) I am still awaiting a reply.”

Helpful Report

Posted 5 years ago

“The Viavito ' Satori ' computer console sent with the original purchase from ' Sweatband ' ( Ebay UK ) - which seems to be just an E-Bay outlet for Viavito.com - had problems from day one . Problems with their computer consoles have often been reported . They quickly sent out a replacement console , which had different problems from the first . I had tried their suggestions for checking the electrical connections . and the power off and back on - but I had the screen freezing , with no other way to escape but press and hold ' Reset ' , and found that the usual settings for weight , gender , age and height would not always register . There are problems with the console - which they don't seem to have fixed ; they have now offered me a second replacement console , and don't even ask for the previous ones to be returned ; perhaps they can't be fixed . I had specific problems the computer would not do a' Recovery ' assessment at the end of a workout - but would only do so somewhere before the end of it , meaning you have to stop for 60 seconds before you've finished a workout , and even then , after it had given a Recovery estimate , the console froze when I pressed the ' recovery ' button again to continue with the program ; the only escape was to do a complete reset . The custom ' User ' function would not begin after pressing ' Start ' - which it had done , using the original console . Customer services , if originally very helpful , promised to to call me back with a technical expert to answer my questions , but didn't . When I phoned them again , they just hung up the phone ! Their ' good - will ' offering now , of a second , free replacement console , would see to hide computer problems they have still not fixed . For most functions , most of the time , the bike works , but there were these unresolved issues they refused to discuss - and the cost of sending the whole bike back , should they choose to say 'everything working OK ' , would have been £50 in postage , there and back - so I didn't risk a return under warranty , given they have already avoided my customer enquiries . I also felt there was a new problem with the mechanical mechanism engaging the resistance . With the first console it would make no noise until a load setting had been entered , and the timer ' Start ' button pressed , but only for a few seconds . With the second console , it took 10 -12 seconds before the resistance would be engaged - the timer would be counting down , but you were pedalling thin air for the first 10 - 12 seconds of the workout ; if I went to a shop and this happened , I would just walk away , but in their opinion is that this is ' normal ' for this model . An awful lot to like about the bike if it is working properly , but quite a let down , followed by evasive customer services - in my opinion .”

Helpful Report

Posted 6 years ago

Viavito is rated 3.4 based on 40 reviews