When delivering the product they just didn't turn up so I called again and they rearranged for redelivery, when it arrived (at nearly midnight) there was a hole in the box but this does not appear to have caused any damage visually. My partner and I put the treadmill together and then he wanted to go first. He started slow and talked about how great it was, we moved to 5 and the electrics blew in the whole house! we moved the treadmill to different sockets thinking that that might help and the electrics continued to blow (we have fairly new electrics in our house) My partner called Viavito who were apologetic and sent a part for an engineer, the engineer has not turned up, I call Viavito and get an answer machine where no one calls back - I am considering speaking to my credit card company about my rights for a refund at this stage, this is a unprofessional company. I want an engineer within 72 hours (reasonable) or a refund