Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutey fantastic vets my dog marley its back 100% thank you superb.”

Helpful Report

Posted 8 years ago

“The vet didn’t inspire any confidence or show any empathy with either ourselves or our pet. Quite hostile when we refused to leave our cat with her insisting that she would die. All in all an expensive and not particularly pleasant experience although the vet did eventually give the painkiller and anti-emetic injections I repeatedly had to ask her for even though the cat was continually vomiting in the examination table.”

Helpful Report

Posted 8 years ago

“had a very poorly dog at Easter took her to Ashford staff were kind and very caring looked after her very well she is now back to her normal self thank you”

Helpful Report

Posted 8 years ago

“Prompt service on Good Friday at 23:00. Staff very gentle and caring with our elderly and much loved cat.”

Helpful Report

Posted 8 years ago

“The vet from lockets Lane longton stoke on trent Raphael was heartless rude and stunk of stale cigarettes. My dog had been saved by my lovely vets in Trentham to sadly have to go to that heartless and extremely extortionately priced rip off merchant to be let down and my dear dog passed away. When he phoned to say she’d died there was no compassion shown just a list of rip off fees that my own vet couldn’t believe when she looked as 3 items he’d listed as £188 each cost £10 each. This company has caused a lot of upset and it’s on going as I’ve heard of many more cases since.”

Helpful Report

Posted 8 years ago

Hi Paula, thanks for taking the time to leave this review, I'm so sorry you had a bad experience with us. It's true that out-of-hours emergency veterinary care can be expensive - have a look at our common FAQs on the subject here: https://www.vets-now.com/client-care/faqs/payment/ In regards to your dog's diagnosis, we'd really like to understand the circumstances of your case. Please get in touch with clientcare@vets-now.com so we can look into this for you. Kind regards, Kirsty

Posted 8 years ago

“Dealt with my cat straight away . Where very informative”

Helpful Report

Posted 8 years ago

“They dealt with us courteously over the phone & when we got there with our cat Hugo who was by that time very poorly, the female vet was kind & compassionate. Thank you x”

Helpful Report

Posted 8 years ago

“unfortunately my dog lily was so ill we had to have her put to sleep which broke my heart but the nurse and Mary the vet were very caring and respectful towards both myself and lily at a very difficult time. Mary explained to me everything they had checked with lily and what would happen next. I was given as long as I needed with lily before and after she passed away.”

Helpful Report

Posted 8 years ago

“Very helpful, sympathetic n caring for ourselves and our well missed pet, Zeus.”

Helpful Report

Posted 8 years ago

“I was really worried about my frenchie as he was not responding to me at all and the girls on reception knew exactly what to say and were to so kind”

Helpful Report

Posted 8 years ago

“Very caring & compassionate. Efficient & clear processes at v difficult time. Evidently well trained people & made us feel comfortable with no rush.”

Helpful Report

Posted 8 years ago

“Great vet and staff”

Helpful Report

Posted 8 years ago

“Treatment for my dog was great”

Helpful Report

Posted 8 years ago

“I thought my wee cat was dying as he was finding it really hard to breath he’s a old sole and now 16 this year he gets really stressed when he knows he getting took to vets or in the car so his breathing at this point got really bad and took him along to the vets as soon as I went in they took him straight of me and put him under oxagen tent and tables as he had fluid in his lungs thought I would have got a phone call at night to say he wasn’t going to make but no my baby is still here fighting strong I would just like to thank the vets for everything he done for my wee tigger Thanks again”

Helpful Report

Posted 8 years ago

“Prompt service. Friendly and reassuring in the treatment of my cat.”

Helpful Report

Posted 8 years ago

“Extremely professional. Looked after Ninja very kind wonderful people would recommend to all”

Helpful Report

Posted 8 years ago

“I took my cat late one Friday after he was hit by a car. The vet and waiting room staff were great and treated him and us with great care.”

Helpful Report

Posted 8 years ago

“Very caring phoned the following day to see how our dog was”

Helpful Report

Posted 8 years ago

“Really helpful and pleasant and caring people”

Helpful Report

Posted 8 years ago

“Straight to the point and was happy to see me on a bh at such a late time”

Helpful Report

Posted 8 years ago

Vets Now is rated 4.3 based on 2,805 reviews