Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very expensive £14 for halfa tramodol”

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Posted 7 years ago

“This company is a belligerent money generating machine praying on unsuspecting pet owners requiring emergency care. I won't bore you with the story as it ended up being a 7 month saga of belligerence but some low points include: 1. £160 initial consultation fee on a Sunday afternoon as it's "out of hours' (normally £36) 2. Unnecessary procedures designed to increase overall costs 3. Recommendations for treatment not supported by the Vet's own notes 4. "Client Care" that treats customers like fools Within 7 hours of being admitted my cat was apparently at risk of imminent heart failure. In fact she was constipated. Total bill... £730. My advice, if your Vet uses this company for it's out-of-hours service find another practice that doesn't. This company is proliferating across the country with monopolies in some towns so go check now before you have no choice.”

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Posted 7 years ago

Hi Neil, as we've already dealt with your complaint offline, I'll just say that I'm very sorry you continue to feel this way. Kind regards - Kirsty

Posted 7 years ago

“Vets now are nothing Ng but money making pigs the receptionist is lovely but that's as far as I would go vets are rude £142 then trying to get my girl to under go a £500 surgery that even me as a vet new wasn't necessary to then be told oh a bandage will be fine.Also being quizzed on why I didn't have pet insurance which is non of anyone's business this place is not aimed at the working class this is for the wealthy and if your not your looked at as scum thanks for nothing vets now merry Xmas.”

Helpful Report

Posted 7 years ago

Hi Martin, I'm really sorry you feel this way. Out-of-hours emergency care can be expensive which is why we always encourage the highest level of pet insurance available to cover for emergency and critical care when you need it most. If you want to, please feel free to get in touch with clientcare@vets-now.com to discuss your case offline - Kirsty

Posted 7 years ago

“Felt the communication was poor! Reception good! I didn’t have insurance and I felt the vets don’t have the skillsor communication to deal with that! I went home and felt I’d been left with a dog to die! Despite me saying I would rather she was put to sleep than suffer! I will go back to a family run vet as I couldn’t even get the ultrasound till 3 days later! 6-800 pounds for overnight fluids and id already spent £430 pounds! and felt left on my own with it! I’m disgusted! No one rang to check and my dog was suffering! Ring back I was told and we can give fluids at £800 pounds a night! I didn’t have that money and because I didn’t my dog was left!!!!”

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Posted 7 years ago

Hi Nicola, I'm so sorry you feel this way. It's true that out-of-hours emergency care can be expensive without insurance. Please contact clientcare@vets-now.com to discuss your case -Kirsty

Posted 7 years ago

“Very poor vet performance, only interested in the money.”

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Posted 7 years ago

“my dog was released on Sunday supposedly all good was operated on at my local vets on Monday for a large blockage in his bowel,a total waste of £1001....”

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Posted 7 years ago

“My dog was treat by your vet for gastroenteritis. 26 hours later he died in my arms how satisfied can I be with that when I'm grieving for my precious boy”

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Posted 7 years ago

“Do not go to this vet ! We went there with our dog they did find out the cancer . Vet told us only option is operation £4000 I did ask is the cancer spred vet answer only option to find out is opening dog up . We decided to take dog home next day took dog to vets in wigan ( diferend company ) they said is no point cut him up whit out doing CT scan . Did that com out he dad cancer every part of his body so no point doing 4000f operation .. i think vets now try to do unnasesery operation just to ern money .. never told us baut ct scan option .. If yu have serious sytuation always take second advice from diferent vet”

Helpful Report

Posted 7 years ago

Hi there, I'm so sorry to hear about your situation. I understand that this must be a very difficult time for you and would like to encourage you to contact our Client Care team if you haven't already done so. You can call them at your earliest convenience on 01383 223 902 or email clientcare@vets-now.com and they'll be more than happy to investigate this for you. Many thanks - Rebecca

Posted 7 years ago

“Our poor family went through hell as our beloved dog had to be put to sleep ,your Italian vet was a rude ,horrid person with no compassion,because we were a pdsa client our dog never got the blood he needed & it’s all about money ,the service was disgusting”

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Posted 7 years ago

Hi Mrs McCready, I'm so sorry you felt we let you down in this case. Out of hours care can be expensive which is why we always recommend comprehensive pet insurance. Please do get in touch with clientcare@vets-now.com to discuss your complaint and we will investigate - Kirsty

Posted 7 years ago

“When the vet we seen found out insurance wouldn't cover the costs and we couldn't afford the EXORBITANT fees we basically got told euthanasia was an option. The vet just appeared interested in the money.”

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Posted 7 years ago

Hi, I'm so sorry you felt this way. We try to be very upfront about our fees as previous feedback from clients showed many prefer this approach. However we also pride ourselves on our compassionate approach, so I'm sorry you felt we fell short here. Please get in touch with clientcare@vets-now.com and we can discuss your case offline. Many thanks - Kirsty

Posted 7 years ago

“Left with hair stapled into wound and no local anesthetiser given dog was screaming in agony”

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Posted 7 years ago

Hi Caroline, I'm so sorry to hear this. Please get in touch with clientcare@vets-now.com if you haven't already and we can look into your case. Thanks - Kirsty

Posted 7 years ago

“Took my puppy for this Vet Now with elbow broken, the vet take my puppy for X-ray. After X-ray vet said elbow need operation and she would like to send us to another vet and charge us 4.500£. On the night I paid £340 pounds for the X-ray and decided take my dog on PDSA for professional looking. After the PDSA checked the X-ray they discovered VET NOW take X-ray from puppy chest and not from legs where is the problem. Please Not take your lovely pet for this VET Now. It's ripoff.”

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Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews