Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t praise the vets/nurses enough. They kept me well informed of Ruby’s condition and also the growing cost, as they were aware that it had exceeded the amount insured. The receptionist were also welcoming and efficient.”

Helpful Report

Posted 8 years ago

“Very good care and treatment and seen very quickly but was extremely shocked by the extortionate cost just to take him to be seen - £208 (which doesn’t include any treatment)! We had no choice but to take our dog due to his pain but the consultation fee is just way too expensive.”

Helpful Report

Posted 8 years ago

“I came to the vet with a dog I was house sitting for. And was very reassured that it was nothing to worry about, and just monitor him overnight many thanks”

Helpful Report

Posted 8 years ago

“Very sympathetic”

Helpful Report

Posted 8 years ago

“The vet was ok and gave my pet medication she needed for 1 night but the cost was horrific! I understand that it was emergency care but a consultation was 5 x what I would normally pay for 10 minutes. Other than cost then the experience was fine. Vet was ok and receptionists helpful”

Helpful Report

Posted 8 years ago

“Caring and efficient”

Helpful Report

Posted 8 years ago

“Grossly overpriced medication, couldn't afford to use again.”

Helpful Report

Posted 8 years ago

“My dog Ruby was very poorly we thought we would lose her but with your amazing care you saved her life and me and my family are very great full thank you”

Helpful Report

Posted 8 years ago

“Although I visited out of hours-and the vet was excellent-I found the Cost of the consultation to be extortionate. £192 for a 10 minute consultation is simply not acceptableAnd to add insult to injury-I was asked to pay a £15 admin fee just for the medical claim form to be filled in! I certainly will not be re-attending or recommending this clinic to anyone I know”

Helpful Report

Posted 8 years ago

“They r only in it for the money and I think they don’t care about your pet”

Helpful Report

Posted 8 years ago

Hello Teddy. I'm sorry you feel our service is expensive. Our dedicated vets and nurses work through the night, weekends and on public holidays to provided dedicated emergency and critical care for pets, whether we see one case a night or several, and our prices reflect this. To make a formal complaint, please email clientcare@vets-now.com - kind regards, Ruth

Posted 8 years ago

“Very kind, helpful, efficient, great service”

Helpful Report

Posted 8 years ago

“Wonderful caring service when you need it most.”

Helpful Report

Posted 8 years ago

“The compassion that was shown was excellent. However the cost was extremely high. You will pay anything at the time to relieve pain for a loved pet I think its taking advantage of a stressful time.”

Helpful Report

Posted 8 years ago

“Excellent care for Daisy from the very first phone call. Especially as we were looking after her with her owners abroad. The vet kept us all well informed at all times. The owners of Daisy were abroad but were also fully informed by the vet and team and were amazing. Thank you.”

Helpful Report

Posted 8 years ago

“My greyhound basil was vomiting due to kennel cough seen within the hour you expect to pay more as its an emergency service gentle kind vet ive been before compassion and respect thank you so much he was better within 2 hours! Marvellous x”

Helpful Report

Posted 8 years ago

“Very caring and explained clearly about the treatment plan that was needed for our cat”

Helpful Report

Posted 8 years ago

“They were caring of my pets needs at a traumatic time”

Helpful Report

Posted 8 years ago

“Treat with kindness and respect at what can be an emotional time”

Helpful Report

Posted 8 years ago

“Thank you for taking care of our dog. We were told that a course of antibiotics was to be given - when we got to our day vets we discovered she had been given 2 x opiate, no antibiotics. Texts should be received at a more sociable hour.”

Helpful Report

Posted 8 years ago

“Excellent service, friendly staff no issues at all .”

Helpful Report

Posted 8 years ago

Vets Now is rated 4.3 based on 2,805 reviews