Vehicle Contracts Ltd Reviews

Name: Vehicle Contracts Ltd
Address: School House, St Philips Court,, Coleshill, Birmingham, Warwickshire
Rating: 4.85

4.9 Rating 695 Reviews

98 %

of reviewers recommend Vehicle Contracts Ltd

Company Reviews

Metrics

Info

4.9

Based on 695 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vehicle Contracts Ltd:

Established in 1999 Vehicle Contracts continues to deliver unbeatable Car Leasing deals to Business and Personal drivers. Choose from Contract Hire and Personal Contract Hire, using our site you will be able to search for the car of your choice and obtain the Vehicle Leasing terms available. Why not look at "Deal of the Day" for one off deals, or the "Specials Garage" for a broader choice of vehicles. Vehicle Contracts works with a panel of lenders to obtain our rental prices.

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Phone:

01675466433

Email:

r.harris@vehiclecontracts.co.uk

Location:

School House, St Philips Court,,
Coleshill,
Birmingham
Warwickshire
B46 3AD

Vehicle Contracts Ltd 5 star review on 5th February 2024

The Institution Of Occupational Safety And Health

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car was clean when it arrived it had obviously been standing somewhere there were marks all over it where stickers had been removed but not cleaned properly. The guy that dropped it off wasn’t very helpful and the model I received wasn’t the one I expected minus a lot of spec. Pretty poor really .”

Helpful Report

Posted 3 months ago

“I am not at all happy with the colour, the images sent to me displayed a very different shade of red than what i have received. I honestly do not like this colour and therefore i don't like driving the car.”

Helpful Report

Posted 11 months ago

Dear Kite Group, We are disappointed to read your review and that you are unhappy with the colour you have chosen. We will investigate this further and one of the team will give you a call to discuss.

Posted 11 months ago

“Contacted on 14/12/21 within a day had signed initial contract and been approved no problem. Was informed it may be possible to have car delivered by Xmas. I need the car to use on the 4/1/22 for work some miles away. It then took a week for them to arrange the credit agreement to sign as someone had a few days off and had left it for someone else to arrange who only sorted once I had chased them a week later. Was told car had been requested for delivery on 4/1/22 and would confirm this. By the 23/12/21 I still had not heard any confirmation so had to chase them for this. The person who was supposed to do this had finished for Xmas. Then told yes it would be 4/1/22 so had to lose a whole days earnings to be at home for the car to be delivered as I work away from home so could not be delivered to work. I was not impressed and would definitely not use this company again for a car lease.”

Helpful Report

Posted 2 years ago

“This was my first Personal Lease and although the car delivered was as expected I was disappointed with the charges at the end of the contract because they were excessive for a 3 years old car. Not sure whether I will renew at the end of this contract.”

Helpful Report

Posted 4 years ago

Hi Joseph Thank you for the review and we hope you enjoy your new Mercedes. Regarding charges at the end of the contract, any miles over your mileage limit are charged at the excess mileage rate agreed at the start of the contract in pence per mile by the finance company. If there is damage to the vehicle then the BVRLA Fair Wear and Tear guide is used. This guide shows damage to a vehicle that is allowable and damage where you can expect a charge from the finance company. For more information; https://www.bvrla.co.uk/resource/returning-your-leased-vehicle-new.html If you are still not happy with the charges, there is also a dispute resolution service you can use. Vehicle Contract Ltd

Posted 4 years ago

“Not great with updating whereabouts. I had to call to find out where the car was as delivered quite late in the day considering the car was being delivered to a work address. A call to say they were delayed would have been appreciated”

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Posted 4 years ago

Hi Kevin Thank you for the review. Unfortunately for health and safety reasons neither ourselves or the dealer are aloud to contact the delivery driver when they are in transit. All delivery drivers have the customers contact details and ours. In the event they are delayed and delivery will fall outside the delivery window they are instructed to stop and inform the customer of the new ETA. In your case as the arrival was within the delivery window the driver continued their journey. Kind regards Rhian

Posted 4 years ago

“No notification and confirmation of the delivery time. Tried to contact all day on the due date and no one available to answer the phone / fax etc Not the usual service”

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Posted 6 years ago

Hi David Thank you for your feedback. I am glad to see that the vehicle was delivered between 1 and 2 PM on Friday as your request. Unfortunately, Janette was unaware that we had FCA compliance training that afternoon and had limited access to phones/email, however Martin was available on mobile should she had tried that number. Good to hear you are pleased with the vehicle and the handover and if you require any help going forward please do not hesitate to contact us. Kind Regards Mike VC Admin

Posted 6 years ago

Vehicle Contracts Ltd is rated 4.9 based on 695 reviews