Vapekit.co.uk Reviews

Name: Vapekit.co.uk
Address: Unit 103, 92 Oldfields Road, Sutton, Sutton
Rating: 4.94

4.9 Rating 19,389 Reviews

99 %

of reviewers recommend Vapekit.co.uk

4.9

Based on 19,389 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0203 870 4346

Email:

support@vapekit.co.uk

Location:

Unit 103,
92 Oldfields Road,
Sutton
Sutton
SM1 2NU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i left negative feed back for customer service and to their credit they contacted me albeit after negative review a long tedious exchange ensued resulting in them saying obviousley the item had been delivered but not to me and they would resnd the order some two weeks later the replacment has not arrived despite an email to them reminding them of there pledge so it seems my comments were well founded and accurate customer service is shocking for this reason alone i would give them no stars but there is no facility for this”

Helpful Report

Posted 5 years ago

Dear Duncan Thanks for your message and I'm sorry this order has proved problematic. As I explained in our email exchange the order in question was marked as delivered by Royal Mail but you claim not to have received it. Most companies, in such cases, would not re-send the items but in good faith we said we would. We were unfortunately out of stock for a few days and replacements have since been sent which you will hopefully receive soon. I am sorry that we weren't as quick to message you back as we should have been in this case. That was our fault and we accept that. I hope you soon receive the replacements and am sorry things didn't work out this time. Best regards Marc

Posted 5 years ago

“Very good products and quick delivery. I havd never been dissapointed.”

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Posted 5 years ago

“Clearly forgot to deliver my order. Took a week for it to arrive (1st class Royal Mail), then when it arrived it was the wrong order. Disappointed.”

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Posted 5 years ago

“customer service none existant shockingly poor my order never arrived either”

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Posted 5 years ago

Dear Duncan I'm sorry for the delay in responding to this review. I've just been onto our system and checked the Royal mail tracking. You ordered on the 21st of February. Royal Mail says your order was delivered on the 22nd at 11.02am. We've received no emails from your and no phone calls so I'm a little puzzled as to why you're unhappy. I'll email you know to try to find out more. Best regards Marc Customer Support

Posted 5 years ago

“Discount code found to be not valid after writing review...”

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Posted 5 years ago

“Great products, very reasonable and speedy delivery!”

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Posted 5 years ago

“The oil l ordered was ment to be to of the best but I couldn't use it cause it was the most disgusting stuff I ever tasted”

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Posted 5 years ago

“The Hangsen Desert Ship tastes burnt and is disgusting. The alarm bells first rang when the words 'desert ship' just rubbed off the bottle... this is meant to taste like tobacco, similar to a camel cigarette but it tastes like a burnt biscuit... disgusting stuff and shoddy packaging. Won't be ordering anymore from Vapester.”

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Posted 5 years ago

“Never got the order I've payed for, or explanation. Never got refund. Apsolute joke. Customer service doesn't exist.”

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Posted 5 years ago

“Hi I have only recently set up my account for vapester on the 25.07.2018 then i bought e liquid tobacco. I received the order, however after receiving the order, i cannot log into my vapester account my password is correct. I contacted vapester regarding this and they advised to re register i am not going to do so. they advised cannot find my account i have had no further reply from vapester regarding this.”

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Posted 5 years ago

“Order made 16th Feb not received yet.”

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Posted 6 years ago

“wanted to buy 16 10ml bottles of 2 flavours 32 in total that's my months supply would not accept order .”

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Posted 6 years ago

“I MADE AN ORDER ON THE 8TH FEB AND PAID WITH PAYPAL AFTER 8DAYS ISENT YOU A EMAIL TO SAY I HAD NOT HAD MY ORDER YOU SAID TO WAIT UNTIL THE 26TH OF FEB IT COULD BE LOST IN THE POST I HOPE YOU SEE THIS REVIEW I SHOULD NOT HAVE TO WAIT A MONTH FOR MY ORDER M BAKER”

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Posted 8 years ago

“wrong strength eliquid sent to me”

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Posted 8 years ago

Vapekit.co.uk is rated 4.9 based on 19,389 reviews