Vapekit.co.uk Reviews

Name: Vapekit.co.uk
Address: Unit 103, 92 Oldfields Road, Sutton, Sutton
Rating: 4.94

4.9 Rating 19,389 Reviews

99 %

of reviewers recommend Vapekit.co.uk

4.9

Based on 19,389 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0203 870 4346

Email:

support@vapekit.co.uk

Location:

Unit 103,
92 Oldfields Road,
Sutton
Sutton
SM1 2NU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 vapes none of which functioned correctly. You emailed me that you could replace those. You then sent me a bill for 2 vapes I did not order. I am very upset.”

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Posted 11 months ago

“Still haven’t received the rest of my order”

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Posted 11 months ago

“Most of your 88 vape I ordered the whole lid comes away from the bottle, not the 1st time this has happened”

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Posted 1 year ago

“Hi , I been ordering the Tequila Sunrise Nic Salt ePod (2 x 1.9ml) (Tequila Sunrise Nic Salt ePod by Vuse ) 4 pack witch I been paying, and he send me another product 4 pack Tropical Mango , The team don’t response my email , and the msg , shame ·”

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Posted 1 year ago

Hi David Thank you very much for your review and we are really sorry to hear that you have received the wrong item. Sadly the customer support it not open full time during the weekend, so an answer might be delayed. But please let me assure you that they will be in contact as soon as they can and will do their best to help. I know Rachel has contacted you and are making sure everything is put to right. :) Kind regards Dave

Posted 1 year ago

“None of the nic salts taste like they did when I ordered them from a different website. Sickly taste, potentially false/expired products and will not order again. Waste of my money.”

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Posted 1 year ago

Hi Thanks for taking the the time to leave a review and I'm sorry you were unhappy with the quality of the liquids. You ordered from the Doozy Temptations range so I can assure you they were not expired as this range was only released in November 2022 and liquids like this normally have a shelf life of at least 2 years. I can also assure they they were not 'false', as you suggested, as we order them direct from one of the main Doozy wholesalers in the UK, VapeBase. We want customers to be happy with every purchase, and fully guarantee everything we sell, so we will get in touch with you via email to see if you would like like replacement products or a full refund. I'm sorry on this occasion the liquids weren't to your liking but we'll do all we can to ensure that your concerns are resolved. Best regards, Marc

Posted 1 year ago

“bought a voopoo pod and it went on fire in the middle of the night when it wasn't switched on. could have burned the house down really dangerous. can't upload photos to show on here.”

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Posted 1 year ago

Hi Aiden I'm very sorry to hear about the problem you experienced with your Voopoo kit. We've sent you a direct message this morning to do everything we can to assist. Best regards Marc Customer Support

Posted 1 year ago

“You sent me the wrong liquids. I ordered virginia and you sent me golden.”

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Posted 1 year ago

“Extremely frustrating. I have tried numerous times to buy online with this company…. I can’t get past verification process… I called the free phone number to be asked if he could call me back in 10 minutes…. That call never came. Scunnered! My mum want me to buy her 20 units at a time…. Must be good to be able to let potential business pass you by.”

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Posted 1 year ago

Hi Margaret We've just spoken on the phone moments ago. I apologise it took a little longer than anticipated to call you back, the phone has just been ringing constantly today. I'm also sorry you were unable to successfully verify your age and know how frustrating this can be. These age verification systems are far from perfect and don't work for everyone. We did manage to complete the verification while you were on the call though. Apologies again for the inconvenience and sorry we weren't able to get back to you as quickly as we would have liked. Best regards Marc

Posted 1 year ago

“Vape later less than a week will not charge at all awaiting a response from Customer service for price gutted”

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Posted 1 year ago

Hi Rachal Thank you very much for your feedback and Im really sorry to see that you are waiting for an response for us. I have checked our system and I cant find any email from you, but not to worry. I will pop you an email now and do my best to solve the situation ASAP for you. Im sorry for all the trouble Kind regards Rachel

Posted 1 year ago

“ordered previously now ant drivers licenec stating not lived at address long enough been here for over 20 yrs”

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Posted 1 year ago

Hi Thanks for taking the time to leave us a review and I'm very sorry you experienced problems with our age verification system. This can happen occasionally as the software isn't perfect. We are actually in the process of testing an improved system and hope to have that live within a couple of weeks. I can only apologise for the trouble you had and let you know we have contacted you directly via email to try to resolve this for you. Best regards Marc Customer Support

Posted 1 year ago

“One item not been sent”

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Posted 1 year ago

Hi Vito Sorry for the delay in adding a reply on here. My colleague contacted you the same day we heard from you about 2 weeks ago. She sent the missing item on to you the same day by DPD so you should have had it the following day. Apologies for the trouble. We're not quite sure why the item wasn't included with your original order but I'm hoping we resolved it to your satisfaction. If we can help further in any way please feel free to get in touch. Thanks and best regards, Marc Customer Support

Posted 1 year ago

“Never arrived”

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Posted 1 year ago

“Have been sent the wrong order rang to speak to someone about it got fobbed off saying someone will get in touch but no one has.”

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Posted 1 year ago

“I ordered 3 items from here only received one and I had to contact them to find out why I had only received one. They sent the remaining two out. But unfortunately I won’t be using the company again”

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Posted 1 year ago

Hi Belynda Thanks for taking the time to leave us a review and I'm sorry part of your order was delayed. We have had some issues recently with that supplier. I apologise that you were inconvenienced as a result. My colleague will send you a quick email now to arrange for a couple of complimentary bottles to be sent by way of apology. Best regards Marc Vapekit Customer Support

Posted 1 year ago

“Vape set came with no battery so couldn't use, rang 4 times to get one sent to me, i got told they would ring me back the next day and never did. Now have wasted the money on an unusable vape thats been sat on my side for nearly 3 weeks and nobody wants to correct the matter. Shame because the pricing wasn't that bad and quality seems good”

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Posted 1 year ago

Hi Joseph Apologies for the delay in replying to your review on here. We spoke by phone several days ago and I sent you a complimentary battery. I'm sorry you didn't receive our original reply which was sent by SMS due to it being after 6pm. I assume there must have been a typo in the number we had on file. Hopefully all resolved to your satisfaction now and apologies again for the breakdown in communication. Thanks and best regards

Posted 1 year ago

“Missing a juice from a delivery. Got told it wasn't on stock and a note should of been in the parcel to tell me this. I never received a note and I'm still waiting on the juice. Bad service! Wouldn't recommend.”

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Posted 1 year ago

Hi Thanks for your message and I'm really sorry for the delay with your order. I've just looked into this for you and can see what the issue is. We were unable to send you the Berry Blast 50ml (due to the one bottle we had on the shelf having a short expiry date). In cases like this, our system immediately orders a replacement from our suppliers and we send it on as soon as we get it. The problem here seems to be that the 50ml has been discontinued and replaced with a new 100ml version but this anomaly wasn't spotted and we continued to wait for the 50ml to arrive. I have checked and we have the 100ml in stock so I will get a 100ml bottle sent out to you by DPD first thing tomorrow. I can only apologise as this oversight was our fault. Best regards, Marc Customer Service Team Vapekit.co.uk

Posted 1 year ago

Hi I'm sorry just adding a further comment here as my colleague has just told me that this was resolved yesterday for you and she had already refunded you and sent you an email with the proof of refund. Seems that maybe the reviews.co.uk system is maybe a little behind. Apologies for the miscommunication and the original delay. Best regards Marc

Posted 1 year ago

“Delayed delivery not as good service as previous purchase”

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Posted 1 year ago

Hi Barry Thanks for taking the time to leave us a review and I'm sorry you found the delivery was slower than previous orders. I can assure you we are still dispatching same day as always but I'm afraid delivery times are being impacted by ongoing Royal Mail industrial action. Unfortunately, it's not just the strike days that are affected as each time they go on strike this causes a backlog which takes about a week to clear. We really hope this dispute will be resolved soon and, in the interim, can only apologise for Royal Mail's reduced service levels. Best regards, Marc Customer Service Team Vapekit.co.uk

Posted 1 year ago

“I hav not received my pods yet. Is there a problem?”

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Posted 1 year ago

Hi Steven Im so sorry to hear that you have not received your order yet. Please accept my deepest apologies for the inconvenience caused. I have sent you an email so we can look into this further and solve it asap for you :) Kind regards Rachel

Posted 1 year ago

“I have not received my order.”

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Posted 1 year ago

Hi Artur I'm sorry to hear that you have not received your order yet and I'm also sorry that you felt like leaving us a negative feedback before contacting us. I'm very sorry for the delay in receiving your order. We sent it within hours of receiving it but I'm afraid Royal Mail seems to have lost the package. We have emailed you to investigate and see what we can do to solve the issue :) Apologies again for the inconvenience. We do everything we can to deliver a great service but sadly sometimes Royal Mail let us down. Best regards Steve Customer Support

Posted 1 year ago

“Still haven’t received my order”

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Posted 1 year ago

Hi Joanna Im sorry to hear that you have not received your order yet. Rachel has let me know that a replacement for the lost parcel has been sent to you today so you should have the parcel by tomorrow :) I'm sorry Royal Mail were so slow in this case. The majority of the time they are quick but occasionally things do go wrong when vans break down etc. We can only apologise on their behalf and thank you for your patience on this occasion. If we can assist further please feel free to get in touch. Best regards Steve Customer Support

Posted 1 year ago

Vapekit.co.uk is rated 4.9 based on 19,389 reviews