Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Vapekit.co.uk Reviews

4.9 Rating 19,392 Reviews

99 %

of reviewers recommend Vapekit.co.uk

Company Reviews

Product Reviews

4.9

Based on 19,392 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0203 870 4346

Email:

support@vapekit.co.uk

Location:

Unit 103,
92 Oldfields Road,
Sutton
Sutton
SM1 2NU

Write Your review

Tell us how Vapekit.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They talk a good story. Placed order 28th March (order never arrived) replacement order supposedly sent (that never arrived) said they would refund my money and you've guessed it (that hasn't arrived either) don't be fooled by the fake reviews for this company like I was. Save yourself the waffle and order elsewhere!”

Posted 4 years ago

“Disgraceful company that uses an answering service that has no connection to the company whatsoever when dealing with complaints. No Customer service ,asked for a refund after waiting a week without my order even being dispatched and was told and i quote "we will see what we can do, we will let you know" asked when the reply was "don't know". Very quick to take your money not so fast on refunds. Placed an order yesterday with gourmet eliquid another online seller and it's arriving today so your "having trouble with the post" excuse doesn't really hold up.A bit like your fake reviews on here. Will not be ordering again and i suggest if your reading this before you order BUYER BEWARE GO ELSEWHERE.”

Posted 4 years ago

“Poor delivery ,ordered 5 days ago on 24 hour delivery and the order hasn't even left their dispatch yet.According to their review page only one other complaint about delivery times over the last week confirms they are not having problems getting deliveries out on time OR the reviews are fictitious.”

Posted 4 years ago

“Ordered my products last Monday and still not arrived. Need to be more clear if delivery is going to be delayed instead of stating will be between 1-2 days. So far they have my money and nothing has arrived. I’m not impressed.”

Posted 4 years ago

“My order has not arrived yet. Ordered 2 weeks ago not very happy”

Posted 4 years ago

“I ordered nine and paid for nine but only six arrived with a note to say three were on their way that was over a week ago!!”

Posted 4 years ago

“tuis is awesome”

Posted 4 years ago

“Excellent quality e liquid and top class delivery time.Very pleased with service”

Posted 4 years ago

“Excellent service and prices”

Posted 4 years ago

“11 days still no delivery no help no good”

Posted 4 years ago

Hi Ian Once again I'm very sorry for the delay in receiving your order. We sent it within hours of receiving it but I'm afraid Royal Mail seem to have lost the package. We have emailed you to confirm the address we have is correct and will re-send the order as soon as we receive confirmation from you. Apologies again for the inconvenience. We do everything we can to deliver a great service but sadly sometimes Royal Mail let us down. Best regards Marc Customer Support

Posted 4 years ago

“Recklessly bought 30 bottles of triple menthol assuming it would have a decent flavour,tried 1 bottle,all I can taste is a feint taste of menthol & lots of smoke.I wish I could send these 3 boxes back to u,but being an infirm pensioner who suffers from anxiety attacks( scared to leave the house) it suits my peace of mind to simply order from elsewhere & place these 3 boxes in the back of a cupboard.”

Posted 4 years ago

Hi Malcolm, I've just noticed your review and wanted to let you know we would be more than happy to change those e liquids for you. We know not every flavour is to everyones' taste but I'm sure we can find one that is. We want you to be happy with everything you buy from us so we'll replace/refund anything you're not 100% happy with. I'll send you an email to see what we can do to help. Best regards Marc Customer Support Vapester.co.uk

Posted 4 years ago

“Ordered on Friday - not arrived. Emailed Monday - no reply. rang up - spoke to remote receptionist to leave message - has this company gone bust???”

Posted 4 years ago

Hi Jo Further to our conversation just now I just wanted to apologise again for the delay in getting back to you. As I explained Royal Mail have experienced major problems at our local depot and this has led to a large volume of orders being delayed. As a result I'm afraid we've been receiving far more queries than usual and have fallen behind. The problem is now resolved and we're hoping all delayed orders will be out for delivery today. I'm sorry for not getting back to you sooner, we were just trying to find out exactly what had happened so we could give people accurate updates and we only received the response from Royal Mail late yesterday. Thanks for your understanding and apologies again. Guy Vapester Customer Support

Posted 4 years ago

“Bestest in the worldest i happy”

Posted 4 years ago

“Tried to order a vaping kit and some juices with a 10% discount. Code was accepted at first then when I tried to pay I got an email saying order was received then few hours later and email saying declined be seller. No explanation, just declined. Complete waste of time.”

Posted 4 years ago

“Still waiting for my order it’s been over a week 😡”

Posted 4 years ago

“Very disappointed, in the past service has always been excellent, my last 2 orders the juice has been brown as if it's old and it kills coils within a couple of days. I brought it to there attention and was promised a free pack of coils to make up for it, never receive the coils and no response to the two emails I have sent since. In my book no customer service equals me no longer being a customer. Shame but that's life!”

Posted 4 years ago

Hi Toby I'm really sorry for the issues you've faced. We did send the coils as promised but it sounds like they never arrived. I will look into this immediately and re-send them if they've been lost in transit. I'm sorry also if you didn't receive a reply to emails. We introduced a new ticket system a little while ago and have had a few issues with it. I'll look into that now also and make sure you receive replies. Best regards, Marc

Posted 4 years ago

“i bought a bottle of vape liquid the address was my mates house, my mums mate accidenty sent back not knowing i ordered it and theres no way i can get a refund i dont think”

Posted 4 years ago

“Great prices and delivery !”

Posted 5 years ago

“Reasonably priced and super quick delivery”

Posted 5 years ago

“Excellent as always, superfast delivery and great prices”

Posted 5 years ago

«
1
2
3
4
5
»

Vapekit.co.uk is rated 4.9 based on 19,392 reviews