Vapekit.co.uk Reviews

Name: Vapekit.co.uk
Address: Unit 103, 92 Oldfields Road, Sutton, Sutton
Rating: 4.94

4.9 Rating 19,316 Reviews

99 %

of reviewers recommend Vapekit.co.uk

4.9

Based on 19,316 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0203 870 4346

Email:

support@vapekit.co.uk

Location:

Unit 103,
92 Oldfields Road,
Sutton
Sutton
SM1 2NU

Write Your review

Tell us how Vapekit.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for my order to arrive, it was ordered and paid for on the 20th but still has not yet been delivered. Could you please let me know when to expect it, thank you.”

Helpful Report

Posted 2 months ago

“Wrong item sent did ring and told you would look into it”

Helpful Report

Posted 3 months ago

“Sent incorrect order several emails later still not sorted out”

Helpful Report

Posted 5 months ago

“Didn't send the one I ordered”

Helpful Report

Posted 6 months ago

“The last few times i have order coils they are either the wrong ones sent or at least one or two out of the pack do not work and i end up wasting them. They did replace one of the packs on an occasion.”

Helpful Report

Posted 6 months ago

“Ordered a vape tank and it just doesn't work the coil seems to be gone already and the battery runs out way quickly just a bit disappointed the pack wasn't tampered with but probably just the product”

Helpful Report

Posted 7 months ago

“Very slow to restock Provide no information to customers if a particular brand is being discontinued Provide no notice to customers of any issues involving stock of particular brands Failure to keep customers informed”

Helpful Report

Posted 8 months ago

“The vapouriser packed up in less than 24hrs!”

Helpful Report

Posted 9 months ago

“Initial order not turned up. Customer services sorted the issue and sent replacement - great. Now received email to suggest that original order has now been despatched, prompting this review. This has also failed to show. It is all a bit confusing and makes me question whether there is a distribution issue.”

Helpful Report

Posted 10 months ago

Hi Paul Thanks for taking the time to leave us a review and sorry for the confusion. We've recently migrated our fulfilment software to a new provider and this process has caused some issues with orders and emails. The last 2/3 weeks have been challenging but things are now pretty much back to normal. I'm sorry you received an additional unnecessary email. When we moved from one system to the other the order dispatch emails stopped working for a while and then a backlog of them was accidentally sent days later. I can only apologise for this temporary interruption to our service. These transitions are never easy even when months of planning have taken place. Hopefully you should find everything will work smoothly from now on. Apologies again for the inconvenience. Best regards Marc Customer Support

Posted 10 months ago

“The delivery of the Vapekit, was prompt, however getting new cartridges on your travels, proves troublesome, as quite a few retailers do not stock them”

Helpful Report

Posted 1 year ago

“Wrong items sent in the delivery. To their credit this was resolved quickly and the correct item dispatched. However I was also promised a stamped addressed envelope to return the original order. Still waiting and it's been over a week now ..”

Helpful Report

Posted 1 year ago

“Order not complete on arrival- still waiting for delivery”

Helpful Report

Posted 1 year ago

“Too expensive”

Helpful Report

Posted 1 year ago

“Still waiting for my delivery. I was hoping to take them on holiday but they haven't arrived in time despite me ordering them over a week ago.”

Helpful Report

Posted 1 year ago

“I was sent 10 bottles of vape juice that I didn't order”

Helpful Report

Posted 1 year ago

“I bought 3 zillion vape and 1 88vape pen. The zillion vape grape ice very happy with and will buy again. The 88vape pen was broken. The button was stuck,wouldn't come out when pressed.”

Helpful Report

Posted 1 year ago

Hi Carol Thanks for taking the time to leave us a review and I'm sorry you've had trouble with the 88vape pen. I know one of my colleagues has already spoken to you and a replacement has been sent. Hopefully you'll receive that very soon and it will work as expected. Thanks and best regards Marc Vapekit Customer Support

Posted 1 year ago

“Usually a great order where I’d rate 5/5 however I still have not received my order”

Helpful Report

Posted 1 year ago

Hi Daniella I'm really sorry for the delay in replying to your review. I've checked on this just now and the tracking says it was delivered on the 11th. It's possible maybe that it has gone to the wrong address as this does happen sometimes. We'll be in touch with you asap to try to get to the bottom of it and send replacements if the order has gone astray. Thanks and best regards Marc Vapekit.co.uk Customer Support

Posted 1 year ago

“Usually really happy with service and delivery but have received the wrong items in my last two orders and have contacted Vapekit 3 times and have yet to receive a response.”

Helpful Report

Posted 1 year ago

Hi Gemma Thanks for taking the time to leave us a review and I'm sorry for the problems you've experienced. We have had some technical issues with our fulfilment software over the last 2 weeks and this may be the reason for the mistakes on our side. I can only apologies if this is the case. I have checked all of our phone, email and ticket logs but have no record of you contacting us. It's possible maybe you used an incorrect email address, our support email is support@vapekit.co.uk. I will email you now using the email address we have on file for you and will do my best to resolve any outstanding issues. Sincere apologies once again for any errors on our part and please be assured we'll do everything we can to rectify these for you ASAP. Thanks and best regards, Guy Vapekit.co.uk

Posted 1 year ago

“Took ages to arrive. I thought I would receive it the next day.”

Helpful Report

Posted 1 year ago

Hi Douglas Thanks for taking the time to leave us a review and I'm sorry your order was slow to arrive. I've just checked and you ordered at 8.30pm on a Friday evening. We shipped the order at the next opportunity ie Monday by Royal Mail 1st Class. Royal Mail then delivered it in 2 days and, obviously, the next day would have been better. I'm sorry that you were disappointed on this occasion. In future we would always recommend ordering before 4pm Monday to Thursday then we'll get your order out straight away and hopefully it will be with you the following day. Best regards, Marc

Posted 1 year ago

“Ordered 15 fruit twist received 15 frosted fruit”

Helpful Report

Posted 2 years ago

Vapekit.co.uk is rated 4.9 based on 19,316 reviews