“I had a very high opinion of Uswitch until a few days ago when i used the site for comparisons of dual fuel suppliers. I started a switch based on finding a cheaper and greener tariff (Ecotricity) compared to my existing supplier Fuse) and because the Uswitch site said i could leave my existing supplier without incurring a fee. It was only when i started the switch that i found the latter was not the case and that i would have to pay a £50 charge for leaving and that i would not be able to leave for free until 26th July. As you can imagine i was annoyed by being incorrect information by Uswitch”
“I can't acces the Smart Meter stuff as my SM ID is bound to a non-existent email address. Web site/app require a login on a valid email for customers to resolve this - so instead you need to do it. The web 'assistant' can't help with this (just gives useless advice)”
“Annoying. I expect to find here list all available tariffs; it’s impossible to get them even when you enter your address. E.g., spent 7 hours trying to get answer whether certain tariff package has an off-peak discount. What’s a point of the platform then?”
“The switch did not actually happen as the energy firm application did not go through for some reason then the deal was not available having received an email saying they needed more information! I have gone elsewhere.”
“at present i a getting e mails rom e d f advising that they are not happy withh my attpt to changethem as m y energy supplier and suggestin that i have made a big mistake so if possible put my accunt back to where it was”
“Switch has been very good in the past, however my most recent attempt to seek a change of supplier for our local club led me to Bionic.
My experience of Bionic was less than favourable as their communication failures landed us with high charges from our supplier.”
