“I decided to change supplier.
When I completed the form and set up direct debit. The new supplier decided to tell me I needed to deposit 500 pounds in advance.
Disgraceful. This should have been made clear at the beginning of the exercise”
“Tried to change supplier, never got anywhere. Chose Ovo and then was told I couldn't change unless I registered an account with them direct, and their website is down for an unknown amount of time. So gave up. Not at all simple”
“advertises online chat fucntionality which i used in working hours midweek. The bot offered me to connect with a human agent then reversed to saying an human customer services would contact me by email within 48hrs. So, 1) no human customer services despite promise 2) it's way beyond 48hrs.”
“This is the second time we have used USwitch and for a second time we have had a problem.
We requested to switch GAS only only to find that both services were switched. Had this not been spotted by us we would have been £75 early termination fee and our electricity costs would have switch from a EV tariff to a much more expensive tariff which we had not requested.”
“The offer I chose on uswitch for gas\electric supply when trying to complete was not available with the company. Very dissatisfied and wasted a lot of time.”
“I have emailed my issues with U Switch and rated it. Based on my experience you are basically a show window that doesn’t help resolve any issues that may arise so customer service was poor.”
“I haven’t had any notifications in the last 8 days. I have checked the app it says I’ve renewed but my energy company doesn’t have any info re the new deal.”
“App very poor. USwitch don't tell you they can't switch to early Smart meters until you've signed up so I can't claim the 100 hours. Won't use them again”
“So I switched to Fuse energy for a tarif of £119 per month and once switched I was quoted £151 per month which is the same as the provider I just left????? Switched back again”
