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Urban Village Reviews

4.9 Rating 207 Reviews

100 %

of reviewers recommend Urban Village

Company Reviews

4.9

Based on 207 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

Visit Website

Phone:

020 3519 9121

Email:

info@urbanvillagehomes.com

Location:

121 Denmark Hill
LONDON
SE5 8EN

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Urban Village 5 star review on 24th November 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I received from Urban Village was outstanding. The staff are all very professional, friendly and attentive and always on hand when you need assistance. They also always respond to queries in a timely manner. Many thanks Urban Village.”

Thanks Alma, much appreciated, sorry it took so long, hope the move goes well and you settle in. Suzanne

“The team at Urban Village had been so fantastic during the sell of my property. I met with Julie, then Ted and finally with Suzanne. Suzanne was very instrumentally in getting the sale to completion, I must give her credit, for her excellent work. She is truly fantastic, responding to all my calls and addressing all my issues and concerns promptly, also liaising with both sides during challenging issues to get the sale to completion. I chosen Urban Village, as I had seen a number of similar properties (in the East Dulwich area) on Right Move, that were advertised and sold by them and within a short period, so was mine.”

“We have been really impressed with the whole Urban Village experience. They are professional, competent, extremely friendly and helpful - unusual in most service sectors, but especially so in estate agents. It has been a very smooth experience and with low fees. It is stressful enough when you're moving house, so to have this side of things to be hassle free and really well done has made such a big difference. Sarah and Julie have been excellent throughout the process and we would wholeheartedly recommend Urban Village.”

“As a first time buyer I needed a lot of hand-holding and guiding through the process; Ted and the team at Urban Village could not have been more helpful throughout.”

“The entire staff at UV are consummate professionals, at the top of their game. In-depth knowledge and constant communication, absolute pleasure to work with.”

“Suzanne, Sarah and Ted did a fantastic job selling our flat at a very difficult time in the market. We really appreciated the energy and enthusiasm they put into finding a buyer for us and how professionally they negotiated some difficult parts of the process for us. It made such a difference to know we could trust this part of our move to the team.”

“By doing exactly what you said you would: selling my flat with a minimum of fuss, being straight with me and giving me a hug and sorting things out when it went a bit wobbly.”

“Suzanne and her team recently handled the sale of our two bed flat and were absolutely excellent at all stages of the process. They secured a quick sale and handled the situation really well when that buyer withdrew, including giving support to us at that stressful time! They found new buyers within days and we couldn't be happier with their service. We wouldn't hesitate to recommend Urban Village and indeed already have done to various neighbours thinking about moving on.”

“Suzanne is always really quick to sort things out for us and genuinely seems to care about tenants.”

“Excellent, knowledgeable and very customer focussed. An enormous breath of fresh air in my dealings with estate agents UK wide. Suzanne, Ted and Sarah are fantastic.”

“Suzanne and the Urban Village team recently helped us to rent our house in Kennington. The whole process was extremely professional and efficient and we are very happy with the quality of the tenants and the service we received. Urban Village are now managing the property for us and they continue to provide a great, hassle free service.”

“A big thank you to Ted and Suzanne. As first time buyers, they made the process so easy and supported us throughout. We experienced a whole new level of customer service with these local, independent estate agents.”

“Excellent ,efficient, professional reliable service. Friendly staff, always ready to help. Many many thanks Suzanne”

“Brilliant service, especially when things went wrong - finding us a new buyer within 24 hours of our buyer pulling out very late in the process. Friendly intelligent staff, and an amazing, lovely and local owner, who genuinely cares about the area. Could not fault Urban Village on anything.”

“Thanks to Suzanne and team for handling the sale of our property. Sound advice and expert support throughout the sale process. Recommended.”

“Our experience with Urban Village was fantastic. From the start Suzanne offered us excellent advice, provided us with brilliant photography and quickly secured us a buyer. When we lost that buyer, she was able to find another within 24hours, keeping our sale and purchase on track. But more than anything, it was the personal, honest approach that we appreciated. They are a wonderfully un-estate-agent-y estate agents and we would highly recommend them.”

“Suzanne, Ted and Sarah were fantastic help when we bought our first house. Despite it being a complicated and lengthy purchase(!) we were very appreciative of their support and wouldn't hesitate in recommending them to anyone in the area. They are always available to help and very professional.”

“Very friendly and personal service. We felt that Suzanne was prepared to go the extra mile to keep us informed about the progress of our purchase. We would definitely recommend Urban Village to anyone looking to buy or sell a property.”

“Absolutely brilliant service. Very supportive.”

“They looked me in the eye and talked straight. They was the only agent to do that. When I was out of line they told me to get a grip and move on which I did. Sale exchanged and completed in six weeks. They got me more than I expected to get. My advice would be to tell them everything and let them work out the plan.”

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Urban Village is rated 4.9 based on 207 reviews