This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"Great help at all stages. Thanks to the whole team"
"Suzanne (and Sarah) were brilliant in sorting any problem myself or my flatmates had. Always replying to emails promptly and frequently reassuring us on any issue. As a student, the team were not at all patronising nor abrupt. We always felt we were taken seriously, especially during the end of our tenancy when we were credited for how well we look after our flat. Very professional, indeed. I would highly recommend Urban Village- efficient, completive prices, and really helpful."
"I've found both the sales and letting teams to be knowledgeable , helpful and pro-active"
"I really couldn’t be happier with the services Urban Village provided to me. Taking a break from my career and embarking on a sabbatical oversees, I needed tenants to rent my property, whilst away. Being a home I wanted decent tenants who would treat it with love and care as I do. Urban Village understood my brief and ensured this was met. I have such tenants. Urban Village also manage my property, and I really couldn’t be happier. They have taken all the stress away. Super happy."
"Having recently sold through Urban Village, I am pleased and surprised by the ease of the whole process. Suzanne and her team expertly guided us through to exchange with professionalism and friendliness a hard to find combination. Thank you urban village."
"From the moment of viewing the property to our move-in date - Urban Village has been extremely professional and helpful through each process. We felt like we were in good hands and now live in a beautiful home. I highly recommend to anyone looking to find a new home with an estate agent you can highly trust."
"The experience dealing with Urban Village is completely different to any other estate agent I've known. Suzanne, Sarah and the team absolutely go above and beyond in trying to help and sort out any bumps in the road of house buying and selling - and do so while ably navigating that relational space between client and friend. The team also live in the area and are incredibly active in the community working to make it the fantastic place it is to live (for instance Suzanne has been the reason that our Ruskin Park paddling pool can stay open; and they also organise donations to Kings Hospital for children in hospital). They really are estate agents that care deeply about the area and therefore the product they are selling. It would, if you live in the area of Herne Hill/Denmark Hill/Camberwell, be just crazy to go anywhere else."
"The service that you get from Suzanne and the team is excellent. They are not just estate agents that are property managers and can help with construction issues within your property. They would hard to sell my flat and gave honest feedback to me. I would definitely use them again."
"Urban Village gave an excellent service, helpful, informative and with very good communication. I recommend them highly."
"Great agency, honest, hard working and unlike any other estate agents I’ve worked with before. Would recommend to anyone!"
"The service I received from Urban Village was outstanding. The staff are all very professional, friendly and attentive and always on hand when you need assistance. They also always respond to queries in a timely manner. Many thanks Urban Village."
Thanks Alma, much appreciated, sorry it took so long, hope the move goes well and you settle in. Suzanne
"The team at Urban Village had been so fantastic during the sell of my property. I met with Julie, then Ted and finally with Suzanne. Suzanne was very instrumentally in getting the sale to completion, I must give her credit, for her excellent work. She is truly fantastic, responding to all my calls and addressing all my issues and concerns promptly, also liaising with both sides during challenging issues to get the sale to completion. I chosen Urban Village, as I had seen a number of similar properties (in the East Dulwich area) on Right Move, that were advertised and sold by them and within a short period, so was mine."
"We have been really impressed with the whole Urban Village experience. They are professional, competent, extremely friendly and helpful - unusual in most service sectors, but especially so in estate agents. It has been a very smooth experience and with low fees. It is stressful enough when you're moving house, so to have this side of things to be hassle free and really well done has made such a big difference. Sarah and Julie have been excellent throughout the process and we would wholeheartedly recommend Urban Village."
"As a first time buyer I needed a lot of hand-holding and guiding through the process; Ted and the team at Urban Village could not have been more helpful throughout."
"The entire staff at UV are consummate professionals, at the top of their game. In-depth knowledge and constant communication, absolute pleasure to work with."
"Suzanne, Sarah and Ted did a fantastic job selling our flat at a very difficult time in the market. We really appreciated the energy and enthusiasm they put into finding a buyer for us and how professionally they negotiated some difficult parts of the process for us. It made such a difference to know we could trust this part of our move to the team."
"By doing exactly what you said you would: selling my flat with a minimum of fuss, being straight with me and giving me a hug and sorting things out when it went a bit wobbly."
"Suzanne and her team recently handled the sale of our two bed flat and were absolutely excellent at all stages of the process. They secured a quick sale and handled the situation really well when that buyer withdrew, including giving support to us at that stressful time! They found new buyers within days and we couldn't be happier with their service. We wouldn't hesitate to recommend Urban Village and indeed already have done to various neighbours thinking about moving on."
"Suzanne is always really quick to sort things out for us and genuinely seems to care about tenants."
"Excellent, knowledgeable and very customer focussed. An enormous breath of fresh air in my dealings with estate agents UK wide. Suzanne, Ted and Sarah are fantastic."