Urban Village Reviews

4.9 Rating 166 Reviews
99 %
of reviewers recommend Urban Village
Based on 166 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Read Urban Village  Reviews

About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

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020 3519 9121




121 Denmark Hill

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We owe Suzanne and her team a massive thank you for all the work they put into our sale AND purchase! We used Urban Village after being on the market for months and they found us a buyer in a few weeks. They also found us a new home which made the entire process less stressful for all involved. The communication was always easy and uncomplicated. There was a whatsapp group to keep everyone on the same page and regular updates regarding the progress of both sale and purchase. Suzanne was hands on when it came to progressing the sale and purchase and her whole team were exceptional from start to finish. We could not recommend them more!
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Suzanne and her team have been excellent throughout my sale. I wouldn't hesitate to recommend them. I was impressed that Suzanne brought along a member of her team initially, when quoting and pitching for the sale. I chose them over other agents for being relatable, warm, enthusiastic about selling my property and knowledgeable about the area, whilst offering a competitive commission. Particular thanks to Nathalie who did most of the show rounds and was excellent- I really benefitted from her calm manner and professional advice and felt she went above and beyond to help me. Urban Village achieved a good price for my property and found me a cash buyer promptly. They remained patient, approachable and involved, liaising between myself and the buyer effectively where necessary. They made a point of staying informed and trying to move things forward when the sale became protracted due to lease issues. They were also prompt at getting back to me and were reassuring and helpful when things got stressful. Thanks, Urban Village!
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Personal attention given by all staff to progressing my property sale coupled with intelligent discussions and information flow making for a strongly supportive and relatively stress free process. Marks 10 / 10.
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The whole team were great at ensuring we completed on our sale and ensuring things progressed
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I really appreciated the team at urban village navigating us through our sale. The number of viewings and communication were both brilliant. They started a whattsap group immediately which meant we were easily kept up to date with viewings and feedback and could ask questions whenever we wanted. We had approached them because we knew they were a female run estate agent and in my opinion this proved to be a real strength. Would definitely recommend.
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Great agents. Rachel and Suzanne brilliant from start to finish. Kept the transaction smooth and relaxed. We've worked with many agents in the past and these guys are right up there. Highly recommend.
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Great estate agents, communicated very well and sorted out any problems quickly. Would recommend!!!
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Amazing service from start to finish. Rachel was the first of the Urban Village team we dealt with; polite, helpful, friendly and efficient. Daniella then took over and handled everything perfectly, from helping us put in an offer on a flat to rent, organising and guiding us through all the checks and formalities, managing the move in and more. Always polite, quick to communicate and always on hand with any questions or issues we had. A massive thank you to Daniella and the team for being so thoughtful and attentive throughout, it made a real difference.
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Urban Village is a very professional and friendly lettings agency. Suzanne and Daniella are excellent to deal with! They managed our property with the best care and detail. Would not hesitate to recommend them and use them again!
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The agent who showed us round was on time, patient and enthusiastic - even after the deal was agreed he was happy to let us in for measurements etc. The agent who handled the sales agent was pro active in sorting out issues that arose (through no fault of Urban Village) and helped us liaise effectively with the vendor. Definitely one of the best agencies out there.
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Suzanne and her team were friendly, efficient and so helpful right from the start. Always dealing with queries, getting answers and liaising with us straight away, this meant we could keep on top of things easily. They made the whole process so much easier and less stressful especially when we had to delay the final completion date at the last minute. Highly recommend Urban Village!
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I discovered Urban Village after registering with a very useful website "GetAgent" who sent me a list of local High Street estate agents, rated according to their past performance. I chose Urban Village because it was extremely local to the property that I was selling. Urban Village sent me clear documentation concerning their Sales Terms and Conditions which included their fee which I thought was reasonable. The whole process from arranging the valuation to finding interested buyers went smoothly. The Urban Village team, behaved in a very professional way; communication was good by email or phone, and any queries I had were acted upon within a very reasonable timeframe usually the same day. I found it helpful to be allocated a named person to assist with the sale (Suzanne), who was the first point of contact with any matters I needed to discuss. Rachel was also helpful at the office with my queries and passing on messages to her colleagues. The conveyancing did take a long time to complete before contracts were exchanged but this delay was was caused by circumstances beyond the control of Urban Village. Overall I have had a very good customer experience and would recommend Urban Village to friends and family.
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Suzanne, Sara and the team are top class, from start to finished the service and communication was excellent, I would highly recommend Urban Village if you're looking for a great Estate Agent.
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Urban Village people were an absolute pleasure to work with from start to finish. I moved into one of the rental properties they manage nearly 5 years ago and moved out last week. They always responded quickly to problems linked to issues like the boiler breaking down. They made me feel like a valued tenant. They did nice things for me that they didn't HAVE to do. They were super professional, very friendly and more than fair. I've been a tenant and property buyer/owner for over 3 decades and I've dealt with many agencies that specialise in rentals and sales or purchases. Urban Village is by far the best. I'll be working abroad for a while. And I intend to contact Urban Village when I return to London because I cannot think of a better agency to depend on when I'm looking for a new home.
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Urban Village were a god send in helping to ensure the flat I was buying went through. I cannot recommend this company enough, all the staff are helpful and honest. A special mention to Suzzane who went above and beyond to help the property purchase go through. I have already recommended this estate agents to friends and family. Thanks for everything, Naomi
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As an non resident landlord living in Australia, I could not be happier with the professionalism and service I've received from Urban Village. It is awkward dealing across oceans and timezones and Urban Village have made the process uncomplicated and seamless, have communicated clearly and timely and have found me great tenants at an excellent rental. I could not speak more highly of the service I've received and would have no hesitation in recommending them as outstanding agents.
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These guys managed my flat while I rented it out and sold it for me too. They were really helpful and attentive.. would highly recommend!
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Absolutely amazing service. They sold our flat very quickly and then went beyond the extra mile to ensure the sale went through. 100% recommend.
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Suzanne, Sarah and the rest of the team were so helpful during what is normally a rather stressful time. They were attentive and extremely professional. Couldn’t recommend them more!
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We really couldn't have got the property we wanted without Suzanne's help. She truly went above and beyond what was required - and would be reasonably expected - of any agent. I have no hesitation in recommending Urban Village to anyone looking for personal service, along with the help and support you won't get from the traditional agents.
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Urban Village is rated 4.94 based on 166 reviews