Urban Village Reviews

4.93 Rating 153 Reviews
99 %
of reviewers recommend Urban Village
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email, Live Chat
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About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

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020 3519 9121




121 Denmark Hill

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Urban Village people were an absolute pleasure to work with from start to finish. I moved into one of the rental properties they manage nearly 5 years ago and moved out last week. They always responded quickly to problems linked to issues like the boiler breaking down. They made me feel like a valued tenant. They did nice things for me that they didn't HAVE to do. They were super professional, very friendly and more than fair. I've been a tenant and property buyer/owner for over 3 decades and I've dealt with many agencies that specialise in rentals and sales or purchases. Urban Village is by far the best. I'll be working abroad for a while. And I intend to contact Urban Village when I return to London because I cannot think of a better agency to depend on when I'm looking for a new home.
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Urban Village were a god send in helping to ensure the flat I was buying went through. I cannot recommend this company enough, all the staff are helpful and honest. A special mention to Suzzane who went above and beyond to help the property purchase go through. I have already recommended this estate agents to friends and family. Thanks for everything, Naomi
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As an non resident landlord living in Australia, I could not be happier with the professionalism and service I've received from Urban Village. It is awkward dealing across oceans and timezones and Urban Village have made the process uncomplicated and seamless, have communicated clearly and timely and have found me great tenants at an excellent rental. I could not speak more highly of the service I've received and would have no hesitation in recommending them as outstanding agents.
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These guys managed my flat while I rented it out and sold it for me too. They were really helpful and attentive.. would highly recommend!
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Absolutely amazing service. They sold our flat very quickly and then went beyond the extra mile to ensure the sale went through. 100% recommend.
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Suzanne, Sarah and the rest of the team were so helpful during what is normally a rather stressful time. They were attentive and extremely professional. Couldn’t recommend them more!
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We really couldn't have got the property we wanted without Suzanne's help. She truly went above and beyond what was required - and would be reasonably expected - of any agent. I have no hesitation in recommending Urban Village to anyone looking for personal service, along with the help and support you won't get from the traditional agents.
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We were very happy with the service we received from Urban Village when buying our new home. Their communication was excellent and they were very understanding about the problems we were having further up the chain. They provided good advice on local tradespeople and had an excellent knowledge of the local market.
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Suzanne was very honest, patient and empathetic throughout the whole process. No one can pretend that buying a house is easy (!) but Urban Village really went above and beyond to support us.
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Urban Village have been absolutely amazing, they found me the perfect buyer and were under offer within 3 weeks of posting the ad. They went the extra mile to create photos and films to really sell the flat, cycled over to a friends to collect keys when i wasn't in, and made sure the whole transaction was as smooth as possible even with the stamp duty holiday deadline making everything more tight and stressful. There are no pinstriped overpaid estate agents at this firm, just hard working women who want to make it work for everyone, and will go the extra mile to make it happen. Couldn't rate them enough!
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Sarah, Suzanne and the team were really helpful and always on hand to cater for any requests/advice. Highly recommend!
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Efficient, direct, effective and lovely to deal with. I would recommend the team and using Urban Village.
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Very professional and helpful.
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I've been renting out my flat myself for the last 7 years but decided that I'd try Urban Village renting and managing... it's been bliss. I have just handed everything over to Daniella and she's sorting the lot. And she's keeping me informed brilliantly. Why didn't I do this earlier?!? And I love the property portal - I've got every certificate, invoice, piece of information relating to the property in one easily accessible place... fantastic. Definitely recommend.
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As someone renting my flat out with Urban managing it all, I am so happy with the service. Special mention goes to Daniella who manages my property. She keeps me informed on everything, her style is professional and incredibly friendly, and she knows what she is talking about.
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Urban Village has managed our house on a lettings basis for several years, so when the time came to sell we knew we were in good hands. We live overseas and have been so grateful for the amount of support Suzanne has provided. As well as managing a complex chain during covid, Suzanne really went the extra mile to help us organize removals, storage & repairs. She works with a fantastic roster of skilled, reasonably priced tradesmen and she made sure everything went smoothly. Communication has always been excellent, issues have always been dealt with in a cost effective and timely manner, we’ve always had great tenants and the UV team are all lovely people to boot. We wouldn’t hesitate in recommending them for both lettings and sales. Thanks for everything!
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Very professional and human. My kid have lost his book during a viewing that was very dear to him. Sarah haven't hesitated to contact me and to send it back to us through postage, even if we have gone further in the acquisition process. This gesture has provided a genuine heart warming feeling.
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We used Urban Village to sell our house in Bermondsey. I liked their approach, which was friendly, not too pushy and relaxed. Their communication was always good, so I always knew where things stood. Very satisfactory.
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Everyone at Urban Village, but Suzanne in particular, have been amazing both in the letting and management of my flat rental and in selling my house. In terms of the management of the rental of my flat, they have always kept me informed, have notified me of any issues arising, and if repairs are to be done they have been prompt in sorting them out. Very efficient. As far as the sale of my house was concerned, Suzanne kept me up to date on any developments, she was efficient at all times and extremely helpful. If it wasn't for her I fear that completion would never have happened! What is a breath of fresh air, is her willingness to go that extra mile for which I am very grateful.
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Thanks very much Charlotte, lovely to hear. Suzanne
UV were always professional and helpful. I used their services for several years, managing the rental of my flat, and then for its sale. I found that they were able quickly to identify appropriate tenants and they were attentive and efficient in dealing with maintenance issues large and small. UV gave good advice and support during the process of selling the property and a good price was achieved. No hesitation to recommend them to anyone looking to sell or rent out their residential property in this part of London.
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Thanks very much Mike! Lovely review, so glad we could help. Suzanne
Urban Village is rated 4.93 based on 153 reviews