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Urban Village Reviews

4.9 Rating 207 Reviews

100 %

of reviewers recommend Urban Village

Company Reviews

4.9

Based on 207 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

Visit Website

Phone:

020 3519 9121

Email:

info@urbanvillagehomes.com

Location:

121 Denmark Hill
LONDON
SE5 8EN

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Urban Village 5 star review on 24th November 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Urban Village managed our property for nearly 7 years to an excellent standard of professionalism and customer care, so when we decided to sell this year they were our first choice to act as agents. Throughout the sales process they were communicative, diligent and realistic and we managed to receive an offer and complete the sale in a few months. Very happy with the service, a great team to work with.”

“I recently engaged Urban Village to manage my property after a poor experience with my previous agent. They have provided an excellent service so far in helping me to redecorate, repair and let my property. They provide fast, efficient service and attention to detail.”

“Excellent service”

“I have had some challenging experiences with estate agents in the past, but urban village has been absolutely fantastic. They are very responsive to any requests, and made the process of both moving in and moving out very easy and efficient. Thank you all, Ruth”

“Such a smooth moving in/out experience and great customer service - The team has always been happy to help! Also, they have always been very transparent on what is needed which made everything clear from the start! Thank you Urban Village!”

“Suzanne the agent was amazing, she dealt with any problems I had quickly and efficiently. Would recommend to anyone looking to rent.”

“I have nothing but praise for the gang at Urban Village. A seamless service from start to finish. Always there whenever you need them and nothing is ever too much trouble. I've been letting out my flat in Crystal Palace for the best part of 20 years and I genuinely wish I would have had Suzanne, Daniella and the team on board from day one. Big, big recommend!”

“Fantastic service from Natalie who really did go above and beyond. Absolutely brilliant from beginning to end.”

“After nearly a year of having our time wasted by another London agent Natalie and Suzanne from urban village sold our flat within a few weeks . Not only did they sell it quickly they managed the whole process right the way through to completion. I’d absolutely recommend this amazing agency and if I could give 6 stars I would.”

“Urban village are a lovely estate agents, they are a friendly team to work with, priced our flat well and a buyer was found quickly. The sale went through with minimal stress and everything was made easy alongside a competitive estate agent fee. No hesitation is recommending them.”

“This estate agent is very different from any other I have worked with. Their very ethos is special. They are personable, honest, fair, interested and experienced. I was given superb advise from my initial enquiry through to completion - they went above any beyond in terms of making things easier, including recommending a decorator when required and hand delivering keys. Communication is excellent and they acted in my best interests at every stage. I would not hesitate to recommend them.”

“Sarah, Rachel, Jordan and a team of ladies are all friendly and kind. They all know what needs to be done and respond quickly.”

“Natalie was super effective and efficient when helping us sell our home. An extremely friendly service, I highly recommend!”

“I regularly let two properties with Urban village. They are efficient , quick to respond, and make me feel as a landlord that I am their only customer. Suzanne the owner and Daniella who I predominantly liaise with enable me to manage the properties from a distance in the knowledge that they cover all bases.. They even remind me when certain legal checks need doing for example the electrical checks. As a result the whole changeover of tenants is seamless and I know everything is done properly before I take over the day to day management. Why would I go anywhere else.”

“Great experience with Urban village. Very quick to respond, helpful and kind. Thank you Natalie for helping us find our new home and to the rest at Urban village (Sarah and Suzanne) who have helped throughout the process too.”

“Natalie went above and beyond during the process of purchasing our flat. We trusted her, and it always felt that she on top of things. I'd definitely reccommeng going with Urban Village for those reasons.”

“I think a lot of these reviews are fake. Susan is utterly incompetent and unfair particularly with regards to lettings and looking after owners property.”

Sorry you felt the need to post this comment. As stated, as a business we cannot and will not compromise ourselves by working with a landlord who refuses to comply with legislation. You are unwilling to have an HMO licence and are unwilling to provide us with the compulsory HMRC exemption code for non resident landlord, despite living overseas. It is regrettable that we had to cease working with you but we do need to put tenant safety and legalities before making money. None of these reviews are fake. Suzanne

“Sarah Trevett at Urban Village has truelly been an amazing real-estate agent - clear communication, quick replies and consistently trying to deliver a good service. Can strongly recommend this agency!”

“I purchased a flat through Urban Village. Throughout a complicated process Jordan was excellent in keeping all parties in touch and informed. He and the team at Urban Village went out of their way to help and advise.”

“Absolutely brilliant customer service. Cannot fault them. And, more importantly, they come up with the results.”

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Urban Village is rated 4.9 based on 207 reviews