Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.40

4.4 Rating 222 Reviews

83 %

of reviewers recommend Urban Apothecary London

4.4

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 18th August 2026

Anonymous

Anonymous // 01/01/2019

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“I buy the candles and reed diffusers and they are both excellent. The fragrance is well balanced and just the right intensity. The reed diffusers last much longer than other comparably priced products. Highly recommend.”

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Posted 4 years ago

“Wonderful product and excellent service”

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Posted 4 years ago

“Beautiful quality scents couldn't be happier with them”

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Posted 4 years ago

“The most gorgeous smelling candle, the Vine Tomato. Ordered two after I smelt one in a friends house. Will definitely be ordering more”

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Posted 4 years ago

“fab packaging and beautiful smells..... very creative smells too!”

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Posted 4 years ago

“One scent good, one scent bad. The 'Green Lavender' is lovely, the 'Petrichor' is horrible”

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Posted 4 years ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 4 years ago

“I chose the Oudh fragrance tea lights the smell is delightful but unfortunately the wicks are too short so can go out and need relighting which is disappointing. Also the plastic case can get very hot. Expensive too.”

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Posted 4 years ago

“The hand gels are fantastic - fast drying and leave a gentle, sophisticated fragrance”

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Posted 4 years ago

“Very good service.”

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Posted 4 years ago

“Love the candle melts into oil so if you dare dip your finger and treat your hands And rough areas”

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Posted 4 years ago

“Very efficient company ,wonderful candles ,and most helpful staff Aveen Best”

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Posted 4 years ago

“love this stuff, smells amazing.”

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Posted 4 years ago

“Great brand - love the diffuser I purchased.”

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Posted 4 years ago

“Quality Fragrance making the room smell truly delightful”

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Posted 4 years ago

“Love this company and their products. Not the cheapest but you get what you pay for with long lasting, and devine aromas. Delivery is swift and there’s always great communication.”

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Posted 4 years ago

“I absolutely love the Notorious Neroli scent!!”

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Posted 4 years ago

“Bought fragrance Bay Berry which always makes my home smell Devine and looks fabulous.”

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Posted 4 years ago

“Recently placed my first order with Urban Apothecary and bought the surprise box. Such a delight! I’m so far happy with all the items in this box. It’s a very good chance to try out different scents and adds a little bit of excitement to your shopping experience 🥰. Will consider buying the Feb box as well. Hopefully it’ll continue to be well balanced and great value!”

Urban Apothecary London 5 star review on 17th January 2022

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Posted 4 years ago

“Easy to order delivery very fast excellent service”

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Posted 4 years ago

“The delivery was super fast and products were perfect and as described. However, it would have been nice if we were consulted what scent of the complimentary gifts we would like (if applicable), and also would be great if there are options for different sized bottles and/or refills (also if applicable).”

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Posted 4 years ago

Urban Apothecary London is rated 4.4 based on 222 reviews