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Urban Apothecary London Reviews

4.4 Rating 174 Reviews

84 %

of reviewers recommend Urban Apothecary London

Company Reviews

Product Reviews

4.4

Based on 174 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Urban Apothecary London 5 star review on 31st October 2023

Urban Apothecary London 5 star review on 31st October 2023

Urban Apothecary London 5 star review on 15th August 2023

Urban Apothecary London 5 star review on 30th May 2023

Urban Apothecary London 5 star review on 23rd May 2023

Urban Apothecary London 5 star review on 2nd May 2023

Christopher Gillies

9

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived promptly the next day, with no issues. Communication via email was effective and I’m incredibly pleased with the product I received. Zero damage to the packaging and I love the product (Coconut Grove perfume). The only slightly negative feedback I have is… I wish the amazing scent was more long lasting on the skin.”

Posted 10 months ago

Thank you Jessica, for your amazing 5 star rating of Urban Apothecary London! We're so glad to hear that your order arrived promptly, that communication via email was effective and that you love the scent of Coconut Grove perfume. We will be sure to feedback your comments regarding longevity of scent to our development team.

Posted 10 months ago

“Quality products at reasonable prices. Had issue with delivery which they rectified immediately so very happy with their customer service. Will be ordering again soon 👍”

Posted 10 months ago

Thank you Martin, we look forward to fulfilling another order for you again in the future.

Posted 10 months ago

“Fig tree candle as a gift a year ago and fragrance fills the whole room absolutely love it just bought another!”

Posted 11 months ago

Thank you so much for the generous 5 star rating, Bobby! We really appreciate your support. We are thrilled to hear that you loved the Fig Tree candle that you received from us last year and that you have now purchased another - thank you for being a returning customer!

Posted 10 months ago

“Fast delivery, pleasant samples”

Urban Apothecary London 5 star review on 30th May 2023

Posted 11 months ago

“The Products are lovely I love the simple packaging Incredibly fast service Will definitely be ordering more! Let's see how well they last!”

Posted 11 months ago

“Great quality of products! I absolutely love the body creams and the perfume! This is my second time buying this products and no regrets at all! Highly recommended!”

Urban Apothecary London 5 star review on 23rd May 2023

Posted 11 months ago

Thank you so much for your wonderful 5 star rating, Adrian! We're so glad to hear that you love our body creams and perfumes. Enjoy! and we look forward to fulfilling an order for you again soon. Kind regards, Sophie

Posted 11 months ago

“Beautiful product. The scent is amazing and the liquid is very high quality. Will definitely purchase again.”

Posted 11 months ago

“My third refill of this, love this smell”

Posted 11 months ago

“The fig candle has a wonderful aroma. Lasts well and burns evenly. Fast delivery.”

Posted 11 months ago

“What's not to love about Urban Apothecary, a bespoke fragrance collection that includes my personal favourite Oudh Geranium that's so good in the wash, hand gel and candle. My products always arrive quickly, smartly packaged and with complimentary samples which means I can try new fragrances. I love that they have such a personal touch, from the founder creating the scents to the hand-poured candles, made in England. It's luxury through and through, and you get so much more in comparison to the other luxury brands out there.”

Posted 11 months ago

“I bought the miniature set, great way of smelling them on your skin without taking a gamble that you will like a particular scent. I highly recommend it, as when I was reading the descriptions I thought Oud Geranium will definitely be my favourite, in reality it's probably my least favourite. Coconut grove which I didn't hold out much hope for, is easily my favourite. Quickly followed by fig tree, so having the testers has allowed me to narrow bit down by trying them on my skin.”

Urban Apothecary London 5 star review on 2nd May 2023

Posted 1 year ago

“Excellent website, exceptional customer journey and fabulous products.”

Posted 1 year ago

“Great products- super pleased. My bathroom smells divine”

Posted 1 year ago

“completely amazing customer service, very personal and caring”

Posted 1 year ago

Thank you Jo for your lovely review.

Posted 1 year ago

“Lovely fragrance. Great find!”

Posted 1 year ago

“Excellent service, candle smell a bit disappointing not very strong”

Posted 1 year ago

“I bought several tea lights to try them out and the scent is not that strong except for the Tuberose one but I bought a larger Oudh Geranium and it smells lovely.”

Posted 1 year ago

“Good service, gorgeous scents”

Posted 1 year ago

“Very nice products”

Posted 1 year ago

“Wanted a diffuser for my new lodge , and coconut grove seemed perfect ! And it is , smells warm,soft but fresh . Very zesty with lime, and warming coconut , not sickly just gorgeous !!”

Posted 1 year ago

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Urban Apothecary London is rated 4.4 based on 174 reviews