Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,090 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Good company . Lots of flavours to choose from.”

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Posted 1 year ago

“I love this particular tea and was very sad when Sainsbury seemed to stop selling it, so was very grateful to be able to order it online :)”

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Posted 1 year ago

“Excellent service with no fuss”

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Posted 1 year ago

“product is ok and fine but the way my items were packaged i was not happy with...items were squashed in the box and some items were upsidedown with the lids off in the bottom of the box...for the amount of money i spent i would expect a better service..”

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Posted 1 year ago

“Christmas presents and they look fab !”

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Posted 1 year ago

“Good price and delivered on time”

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Posted 1 year ago

“twinnings tea makes me feel loved when im at my darkest”

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Posted 1 year ago

“As always, a quick delivery and everything packaged well and great service.”

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Posted 1 year ago

“Good selection and delivery”

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Posted 1 year ago

“Excellent tea and service I was wondering if twinings have considered giving discounts for regular orders”

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Posted 1 year ago

“Plenty of stock, fast delivery, well packaged”

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Posted 1 year ago

“Fast delivery. Perfectly packed. The boxes have a nice and attractive design and the quality of the teas is remarkable. In the next time I will buy loose tea tins to try if they are different”

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Posted 1 year ago

“Back to the review of my order. Finally Twininigs contacted me and, from that moment, their answer to my problem has been as good as could be. So finally I've decided to upgrade from 1 to 3 stars. Everyone can have a delivery issue, but stars depends on the answer. Excellent companies differs from the rest when there are problems!”

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Posted 1 year ago

We are really sorry to hear you have not received your order yet. We have been unable to find any correspondence from you so our team are going to contact you directly to try and get this investigated.

Posted 1 year ago

“I have been buying the cold infusions for some time but recently they have all disappeared from the supermarkets so I ordered direct instead. Delivery was fast.”

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Posted 1 year ago

“Easy to order from, great website and a good source of different tea. Really like the bio blends range with healthy bacteria, especially the English breakfast tea”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Very fast delivery. Easy ordering on line. Overall very happy indeed”

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Posted 1 year ago

“A good choice of teas. Cannot get the orange and lotus flower in any of my supermarkets unfortunately as this is my favourite.”

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Posted 1 year ago

“Mugs excellent for Presents”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,090 reviews