Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,069 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,069 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“I ordered nine boxes of tea bags, each one with 120 tea bags on a Thursday. Whilst the standard delivery service is stated to be five to seven working days, I received my order on the Monday, so just three working days. Fantastic service.”

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Posted 9 months ago

“I haven't tried all the different teas in the wellbeing and wind down collection yet, but have enjoyed those I have tried. As well as enjoying their flavours, I am hoping that they may improve the quality of my sleep and increase my sense of well-being but cannot comment on that yet.”

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Posted 9 months ago

“Very fast delivery. Love the bioblends camomile and mint and fennel but suspect they have been discontinued as the camomile were being sold off :-(”

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Posted 9 months ago

“Tea is excellent and the wee personal tins are gorgeous and so handy.”

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Posted 9 months ago

“I love twining teas”

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Posted 9 months ago

“Everything was great, as usual. I'm merely wondering what the problem is to get the Osmanthus Green Tea back in stock. I feel I've been waiting for ages.”

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Posted 9 months ago

“Very high quality strong flavour and pyramid-shaped bags so no 'papery taste' from the tea bag.”

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Posted 9 months ago

“A very nice gift. I will definitely recommend it to others.”

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Posted 9 months ago

“Twinings is the king of teas!!”

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Posted 9 months ago

“Great service - always delivers on time!”

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Posted 9 months ago

“Five stars says it all. The whole process was quick and painless.”

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Posted 9 months ago

“Delicious teas and didn't have to wait too long for them!”

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Posted 9 months ago

“Very good service”

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Posted 9 months ago

“Realized that there is non of that customs nonsense when ordering to EU, so decided to grant myself couple caddies for ease of storage. Have tried different takes on their classics but originals really are the best!”

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Posted 9 months ago

“My favourite tea brand!”

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Posted 9 months ago

“quick delivery and everything went smoothly. good tea.”

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Posted 9 months ago

“Fantastic tea and service from Twinings. Buy from england a couple of times a year. The best tea in the world. Can’t find the same quality in Denmark.”

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Posted 9 months ago

“Lovely teas in all flavours. I always drink a sleep one before bed and it seems to help lots with getting to sleep.”

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Posted 9 months ago

“The tea was lovely, but the box & parcel were damaged when arrived”

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Posted 9 months ago

“Dank an Twinings für den wundervoll aromatisierten Plummy Earl Grey und eine besondere, unvergleichliche tea- time.”

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Posted 9 months ago

Twinings is rated 4.7 based on 11,069 reviews