Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,090 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“I ordered from Australia as there is a tea I found while on holiday in London, that is not available in Australia. The freight was rather expensive, but I was happy with the ordering process and the relatively quick delivery.”

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Posted 1 year ago

“Bought all items for a Christmas present but was disappointed that it wasn't displayed that the 4 x 50 bag tea boxes would be best before January. I would not have bought had I known.”

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Posted 1 year ago

“Thrilled to bits with my purchase of teastrainer, stand and tea scoop. Easy to order and delivered on time. thank you.”

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Posted 1 year ago

“Tasted very chemicaly. No flavour of either orange or cinnamon. Dissapointed in this”

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Posted 1 year ago

“Good but expensive”

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Posted 1 year ago

“Easy to order and quick delivery.”

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Posted 1 year ago

“Very good delivery service, tea arrived within a few days. Thank you”

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Posted 1 year ago

“Excellent and fast service. The delivery was early.”

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Posted 1 year ago

“The website was very customer friendly, easy to find and order the product you wanted. the box was extremely well packed, came within a couple of days”

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Posted 1 year ago

“What a great experience”

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Posted 1 year ago

“I prefer this mix to straight green tea, soft and refreshing.”

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Posted 1 year ago

“The retailers don’t always stock my favourite- at the moment seem to be promoting new lines, because of this I ordered direct from Twinings - they also had a good offer on green teas at the time”

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Posted 1 year ago

“very good delivery time”

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Posted 1 year ago

“Just had the new fizzy tea and it’s amazing! Big fan!”

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Posted 1 year ago

“Great product and service. I had no need to contact CSD.”

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Posted 1 year ago

“fragrant tea nice for a proper cup of tea. delivery is always prompt and kept informed of packing and sending. I always expect quality and have always received it.”

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Posted 1 year ago

“There is tea. And then there is Twinings. Good lord, each and every bag, full of flavour! The sparkling tea? Don't get me started... perfect for an afternoon moment of peace in between tasks, or a lovely little pick me up whenever the moment arises. Phenomenal, will be buying again.”

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Posted 1 year ago

“A lovely milk chocolate drink, actually the best. Known as Caotina in Europe. Can you import the dark chocolate version as well please? That's fantastic!”

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Posted 1 year ago

“Delicious teas and good service.”

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Posted 1 year ago

“So pleased that you have brought back my FAVOURITE tea, Apple and Elderflower :)”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,090 reviews