Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 10,947 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 10,947 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 14th December 2025

Anonymous

Anonymous // 01/01/2019

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“De eerste bestelling was niet opgestuurd en had met jullie terug contact opgenomen om terug een herbestelling te plaatsen dat heb ik dan gekregen. En alles zat erbij wat ik had gevraagd Maar hoop bij volgende bestelling nog een iets snellere levering had betaald voor 1 dag levering en dat was niet zo”

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Posted 7 months ago

“I am very pleased with the tea and the delivery, which arrived quickly and accurately, thank you.”

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Posted 7 months ago

“Brilliant services all round.”

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Posted 7 months ago

“Excellent product and timely delivery”

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Posted 7 months ago

“The service is great and the products taste marvellous and are well presented.”

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Posted 7 months ago

“I love Earl Grey and Lady Grey togther with their other teas it helps me to relax and enjoy the meals throughout the day.”

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Posted 7 months ago

“The site is easy to use just a shame your discontinuing the green and black tea”

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Posted 7 months ago

“I was very disappointed to find that you have discontinued my favourite green tea flavour orange and lotus flower. I have ordered a variety of other flavours to try and hope that I will enjoy them but I will really miss my favourite.”

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Posted 7 months ago

“I really love this tea! Finding it harder to buy in the shops but happy to buy direct!”

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Posted 7 months ago

“Excellent service fast delivery. Very happy with product received.”

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Posted 7 months ago

“Lovely packed lovely items”

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Posted 7 months ago

“Great brand of tea”

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Posted 7 months ago

“Perfect! Ordering made simple, dispatch and delivery is quick. Great that you can buy single sachets of tea, so you can try before you buy.”

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Posted 7 months ago

“Excellent teas and excellent service, even to the Netherlands.”

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Posted 7 months ago

“Excellent service and brilliant tea (green with matcha). Just what I wanted because making matcha tea from powder is not so easy.”

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Posted 7 months ago

“Twinings is my favorite tea line, love your products and I enjoyed every sip I takes”

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Posted 7 months ago

“Excellent customer service. Second to none”

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Posted 7 months ago

“It would be nice to advertise your teapot & matching cups together so could have seen it & made one order only instead of two ... After seen these beautiful cups I decided to add 2 more for a wedding present. Thank you”

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Posted 7 months ago

“Quick delivery everything arrived as it should all items delicious will order again when needed”

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Posted 7 months ago

“It is a very good product which I have been having for years.”

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Posted 7 months ago

Twinings is rated 4.7 based on 10,947 reviews