Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,041 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,041 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Placed my order and received quickly”

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Posted 3 months ago

“Unfortunately I have never received the product.”

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Posted 3 months ago

Thanks for your review. We can confirm your order is now showing as delivered on 13/02/2025. You can find more info here: https://www.royalmail.com/track-your-item#/tracking-results/LG128914791GB Should you need any further assistance, please do not hesitate to contact our CS team at: twinings.direct@twinings.com

Posted 2 months ago

“Courteous Staff. Very Good Service Wouldn’t Buy from Anyone Else”

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Posted 3 months ago

“Delivered as orderd and on time”

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Posted 3 months ago

“I absolutely love my sparkling and have given a can to 2 people who are also going to place an order,I have placed 2 further orders myself and one is on its way.”

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Posted 3 months ago

“I can't review something that hasn't arrived yet.”

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Posted 3 months ago

“Delicios tea . I highly recomend it .”

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Posted 3 months ago

“Always great teas which are presented beautifully.”

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Posted 3 months ago

“Purchased quite alot it was beautifully packed and package, contained some glass jars nothing was broken. I love Twinings tea. The gift packs were lovely. Thank You ☺️”

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Posted 3 months ago

“Very smooth, reliable delivery system. Efficient, prompt delivery, and easy to order. What's not to like?”

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Posted 3 months ago

“I have been drinking No 29 DARK CHAI TEA for over 4 years now and I find it difficult to cope when I can't get it even in a major supermarket. I am now addicted to it, please make it available or a monthly subscription will be fine.”

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Posted 3 months ago

“Great prompt service, items perfect for tea making.”

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Posted 3 months ago

“the teas are always amazing. And the domestic verison is soooo much better than the exported on.”

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Posted 3 months ago

“I like twinings tea a lot but I am disappointed that they have discontinued the cherry and cinnamon tea. otherwise no complaints.”

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Posted 3 months ago

“Twinings is the one tea producer I keep coming back to.”

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Posted 3 months ago

“Everything awesome except that I'm ordering from the EU so the delivery is very expensive. It's sad that Twinings teas sold locally (in Italy at least) are not the same as the ones sold in the UK.”

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Posted 3 months ago

“Tea break I wish hahaha Not opend the Mint Pyramids yet. I have to get satchets as we are a golf club it keeps the flavour of the tea in, wish I can get each one more easily”

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Posted 3 months ago

“Great tea, with 5* service. Fast delivery and well packaged.”

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Posted 3 months ago

“Bought the sleep tea collections for my mum and she loves them”

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Posted 3 months ago

“This is one of the very few Twinings tea that I can recommend. Therefore I was rather puzzled to see that Twinings decided to pull this item off the shells in superparkets and now only sell it over internet at a highly inflated priced”

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Posted 3 months ago

Twinings is rated 4.7 based on 9,041 reviews