Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,041 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,041 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“The products are very good, especially the Hot Chocolate the best i have ever tasted.”

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Posted 3 months ago

“Prompt service and great product”

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Posted 3 months ago

“I ordered twelve packs of my favourite fruit tea - Blackcurrant and Blueberry - from Twinings and they arrived very quickly, as three sets of four packets.”

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Posted 3 months ago

“I've been a big Twinnings fan for many years, and I religiously take a cup of Earl Grey every day. I've tried practically all the brand's flavors in the past, but Earl grey is my favorite and only one.”

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Posted 3 months ago

“Noy being able to reliably source my Black and Green Tea blend from retail stores I have on several occasions bought direct from Twinings, who supply quickly.”

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Posted 3 months ago

“I’m big Twinings fan, but where not able to receive my tea this time 🙁 Just found out that it was sent back to you by Brazilian custom Tried to reach customer service (by e-mail) without sucess… Is there anything I can do? Regards Marcelo”

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Posted 3 months ago

Thanks for reviewing your recent order. Yes,we can confirm your parcel is in the process of being returned to our warehouse in Northern Ireland as the goods have failed customs clearance. As soon as we have received the returned goods, our CS team will contact you to arrange a full product refund.

Posted 2 months ago

“Love twinnings bio tea great natural way to boost benificial bio cultures the taste is delicate and refreshing”

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Posted 3 months ago

“Lovely way to make you feel better and healthier.”

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Posted 3 months ago

“Good, quick service and I could buy teas I wouldn't otherwise have sampled. All are good. Also, I could get my go to tea which seems to have vanished from shops in this area. Orange and lotus flower green tea - delicious and very refreshing.”

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Posted 3 months ago

“Only just started to try these teas. Delicious. Should have tried sooner.”

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Posted 3 months ago

“Absolutely love ordering from Twinings! I have found some great herbal teas that I always look forward to trying or ordering.”

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Posted 3 months ago

“Pleasant experience, this blend is my favourite”

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Posted 3 months ago

“Lovely taste”

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Posted 3 months ago

“Easy to order online, efficient service which is good as supermarkets rarely stock this flavour”

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Posted 3 months ago

“I love this flavour of cold infused tea and as it is no longer available in Australia was very happy to purchase online from the UK. Very refreshing in a hot summer”

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Posted 3 months ago

“Good old fashioned excellent customer service. Someone actually answers the phone. Fantastic, keep up the good work.”

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Posted 3 months ago

“Excellent experience.”

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Posted 3 months ago

“Excellent range of teas of proven quality. In terms of ordering abroad, I very much appreciate that shipments to the EU are sent from Northern Ireland and therefore the recipient is spared unnecessary customs formalities.”

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Posted 3 months ago

“Excellent service.”

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Posted 3 months ago

“I love the variety of flavours. It's a nice way to have a hot drink in the evening with fewer calories, plus some added benefits!”

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Posted 3 months ago

Twinings is rated 4.7 based on 9,041 reviews