Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,088 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Strong and malty”

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Posted 1 year ago

“Very pleased with my purchase and delivery. I ordered the same teapot from a different company, which I received smashed so had to return. I then ordered it instead from Twinings, it arrived in perfect condition.”

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Posted 1 year ago

“Quick response to order. Very happy.”

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Posted 1 year ago

“I recently bought a box of twinings "Sleep" tea , the one with camomile, passion flower, lavender and valerian and orange blossom, this turned into a wonder suprise, it tasted so nice and was so calming as well as being enjoyable. A really nice cup of tea. Thank you Twinings.”

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Posted 1 year ago

“The is for my wife have come direct as Sainsbury’s are not selling Orange and Lotus anymore. Excellent quick service from Twinings, than you.”

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Posted 1 year ago

“Great product, this was the best value for money company to buy them from. Thank you.”

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Posted 1 year ago

“Delivered on time in France...”

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Posted 1 year ago

“Unos tés excelentes. Hacen que cada día sea algo que merece ser vivido.”

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Posted 1 year ago

“A perfect Present for someone, with a very good price. packed and presented beautifully. Will use again. Thqankyou.”

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Posted 1 year ago

“I'm afraid to say that despite the fact I love your products, shipment time to the EU (specifically Italy) is too long, about a month, and shipment costs are too high to justify this lengthy period.”

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Posted 1 year ago

“I'm in love with twinings tea, but this time the delivering was horrible (perhaps because of the delivery company)”

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Posted 1 year ago

“Gift for my daughter, she loves this tea but couldn't but it locally. Fast delivery Thank you very much”

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Posted 1 year ago

“I purchased the tea box after seeing one at the Twinings - The Strand shop in London. I wanted to get one for my wife for Christmas and bought one online. The first one came to me end of November but had jarred lettering on last "S" in Twinings and also had a small dent in the bottom left corner. I reported it and a new one was sent to me. The second one had an issue with the box jamming every so often as this had a issue with the bottom left hinge not the same as the rest of the box. This meant that even if not jamming it was not closing fully. I was asked to return the second one whilst they also issue me with a third one. The third one was sorted out in good time before christmas and I was very happy with the good customer support (hence not 1 or two stars) but thought I should definitely do a review as it was a bit annoying. My wife loved the box and of course this made me very happy.”

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Posted 1 year ago

“Always pleased with twinings, everything I ordered came packaged well and on time. No problems here!”

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Posted 1 year ago

“Simply the best earl grey tea. Nothing else compares.”

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Posted 1 year ago

“Perfect service, as before. Thank you”

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Posted 1 year ago

“I haven't received my order yet. Please can you check with the courier service you used.”

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Posted 1 year ago

We are really sorry to hear you have not received your order. We have checked our system and can see you have already made contact with our CS Team and this has now been resolved for you.

Posted 11 months ago

“Always great products, arrive quickly, great service and never had a damaged box.”

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Posted 1 year ago

“We love Earl Grey tea and the efficient service we received”

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Posted 1 year ago

“Twinings is Top Tea”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,088 reviews