Twelve Transfers Reviews

4.85 Rating 586 Reviews
98 %
of reviewers recommend Twelve Transfers
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver
on-time delivery
Greater than 94%
Customer Service
communication channels
Telephone, Email, Live Chat
Read Twelve Transfers Reviews

About Twelve Transfers:

Twelve is not your regular taxi, minicab, shuttle, airport transfer... or whatever you would like to call it type of service. We are't new in the business, but yet we are creating something new.

With over 6 years experience in the London taxi and minicab industry, you can be sure that Twelve will always find you the best driver and car. Our aim is to offer a great alternative to the existing solutions, but in a simpler way. Rest assured that whatever requirement you might have, we are here to fulfil it, Twelve months a year at your service.

Twelve - more than just a transfer...

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Phone:

+44 (0)20 3479 5700

Email:

feedback@twelve.london

Location:

Jhumat House, 160 London Road

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I have been with Twelve Transfers nearly 2 years , Their dates are accurate on the time always this is why I choose this Company & and they have New cars very clean and the driver they are very nice and friendly I really recommend this company
Firstly, I am not for leaving negative reviews and would always attempt to remedy issues with business providers. I have sent 2 emails to Twelve Transfers and it has been 3 days and no reply. I suppose since the ride has been completed it was not necessary to reply or provide an answer to my issues. Basically all was good from the airport pickup right until the drop off. My mom who was visiting London was dropped off at the wrong address with her 3 suitcases and left standing in an unfamiliar place. Correct address details were provided and the driver obviously did not ensure it was the correct drop off place. Very disappointing!!! I trusted Tripadvisor reviews to use them but sadly I will have to use another airport transport service for future trips. Hope that this will not happen to another customer.
4 Helpful Report
Hi Min,

Please note you have been provided with an answer already, and a response was forwarded to yourself back on Monday; we are unsure why you are suggesting we did not reply to yourself when in fact we did.

We must express our sincere disappointment at your decision to punish us for what can only be considered an unfortunate occurrence. We feel your 1-star review only focuses on one aspect of the transfer, that being the minor confusion which arose with the destination address. You yourself state that overall the transfer went ahead accordingly and feel you have only tried to damage our reputation with this post, as we have no other explication for your actions. You state you are “not for leaving negative reviews”, but we feel the exact opposite happened here.

We have already informed you that the driver waited around 10 minutes at the destination, and along with the passenger, tried contacting you for further details. Neither was able to reach you and he eventually departed as he was running late for an upcoming transfer. The driver position confirms at most a small walking distance between the 2 points, and as much as we appreciate the inconvenience, we believe this has been drastically exaggerated by your claims that we left the passenger at the wrong address.

We have forwarded you an official response again and have asked you to reconsider on your actions. We do not view the review posted as being reflective of the overall service provided, which for sure cannot be classified as a 1-star experience and feel you have focused on one aspect instead of an overall view. The fact that you created as many profiles on as many platforms as you could would suggest again that you are leaving this review to punish us, which seems to contradict your own statement to begin with. We do hope you will show consideration, and look forward to your response.

Thank you,
Twelve Transfers.
Twelve Transfers is more than just a transfer. They were on time, kind drivers, clean cars and customer support was patient and ready to help at any time.very good experience, very professional, acceptable prices, I will definitely use only their services in London and not only.
1 Helpful Report
Alexander was punctual and welcoming. He made our journey really relaxing considering the heavy traffic from Gatwick, to Luton. The vehicle was also outstanding and just what we were looking for after a very tiring day. Thank you and we are looking forward to our return journey on the 14th of October. Bill Bruce Aberdeen Chauffeur Drive.
1 Helpful Report
DO NOT USE. We booked and paid in advance for taking us to the airport and collecting us. Driver on the way to the airport seemed excessively tired. Got an email confirming driver, got another email confirming another driver this was 2 hours before collection from return flight home. Driver turned up 1 HOUR LATE and when I said this wasn't good enough. He threatened not to take me home!!! They are UNRELIABLE and rude. They do not care about offering a service. They just want the money.
1 Helpful Report
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Twelve Transfer provides the best service among the others. I have a feedback you guys have changed the policy to increase the price of LHR pickup by 30 pounds compared to the drop off. I think this is way too high. It cost me 50 pounds from my place to heathrow but the return cost is 81. If the difference is somewhere in the lines of 10 or 15 pounds then its OK. Except this you guys are the best in the business.
1 Helpful Report
What's not to like? Perfect and comfortable transfer from door to door in a fine vehicle. I would recommend this service anytime.
1 Helpful Report
Able to contact driver when we arrived earlier than expected. Nice, chatty driver. Good journey and price as agreed.
1 Helpful Report
We used Twelve Transfer twice and both times they provided a great service. We travelled with our 7-month old baby and they made our trip so much easier!! They had the perfect car for us, a baby car seat, they were punctual and super easy to contact and talk about any questions we had. Moreover, they were by far the most economical option of all! I would recommend them 100%!
1 Helpful Report
George the driver was very polite and helpful in every way. Would recommend this service to all who use it
1 Helpful Report
regarding email info and confining always our trip, we found driver waiting for us
1 Helpful Report
Professional, on time, kind driver ... very good !!!
1 Helpful Report
Great. Could not be happier with Twelve Transfers. 2 hours to clear Heathrow's Border Control and Twelve Transfers was still waiting for us. Excellent service. Thanks Twelve Transfers
1 Helpful Report
We (4 persons with 8 luggage) booked three transfer trips with Twelve Company in May 2016 via their online website (after we researched thru Tripadvisor's website for positive opinions) for the needed transfers from Heathrow Airport to Hotel, Hotel to Southampton Cruise terminal, and from Southampton Cruise terminal to Heathrow Airport for our recent 14-night Mediterranean cruise. The provided transfer trips were all on time with excellent drivers and vehicle conditions. Costs for the three trips were low and comparable to other transfer providers in London area. Their online and email services were excellent for booking and communicating messages. The agents were excellent and promptly responded to our emails and chats. Thanks for providing excellent services. We will use your transfer services again for our future visits. H. Phan
1 Helpful Report
Met us bang on time and brought us directly to our destination. Very good value service.
1 Helpful Report
We were a group of 17 persons and we had booked 3 cards from our hotel Thistle Euston. The drivers were in good time and they were friendly and helpful. The journey was very comfortable. Though there was a lot of trafic, we were at the airport in less than one hour and had a lot of time for shopping. Thanks a lot Twelve Transfers :)
1 Helpful Report
Late night flight with 3 young children...could have been a disaster! But thanks in part to your wonderful company it went without a hitch. Immaculately presented car and driver and easy to use booking system. First class job, thank you! PS I've already booked my return journey.
1 Helpful Report
Very happy. Prompt and polite driver. Price great.
1 Helpful Report
Great online support, clear email notifications with all journey details and great follow up with updates. Journey was as good, driver was waiting at arrivals with a name board, helped with the luggage and even offered a bottle of water to each of us. Great value for money and would definitely recommend/book again!
1 Helpful Report
Great service, driver was on time, waiting at the arrivals hall as stated, with my name on a board, even though our flight was nearly 1 hour late. Very pleasant driver with an impeccable car, drove us back home in no time. The booking experience is quite easy, the fact you have live chat support makes it even better, not always wanting to make a phone call at 2 in the morning. We received all the required information by email and text prior to travel, great customer support and would definitely use them again without second thoughts. Thanks!
1 Helpful Report
very good, comfortable, quick. all be back ;)
1 Helpful Report
Twelve Transfers is rated 4.85 based on 586 reviews