Twelve Transfers Reviews

Name: Twelve Transfers
Address: Jhumat House, 160 London Road, London
Rating: 4.80

4.8 Rating 598 Reviews

97 %

of reviewers recommend Twelve Transfers

4.8

Based on 598 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Twelve Transfers:

Twelve is not your regular taxi, minicab, shuttle, airport transfer... or whatever you would like to call it type of service. We are't new in the business, but yet we are creating something new.

With over 6 years experience in the London taxi and minicab industry, you can be sure that Twelve will always find you the best driver and car. Our aim is to offer a great alternative to the existing solutions, but in a simpler way. Rest assured that whatever requirement you might have, we are here to fulfil it, Twelve months a year at your service.

Twelve - more than just a transfer...

Visit Website

Phone:

+44 (0)20 3479 5700

Email:

feedback@twelve.london

Location:

Jhumat House, 160 London Road
London
IG11 8BB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with Twelve Transfers nearly 2 years , Their dates are accurate on the time always this is why I choose this Company & and they have New cars very clean and the driver they are very nice and friendly I really recommend this company”

Helpful Report

““The [refunding team/service] has truly been a lifesaver! Their professionalism and determination in helping me recover my lost items were nothing short of extraordinary. I felt supported and informed every step of the way, and the outcome far surpassed my expectations. I’m endlessly thankful for their hard work and will continue to spread the word about their exceptional service. They really do go above and beyond! W-h-a -ts -A-p-p : ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”

Helpful Report

“The company offers first class service overall. Their drivers are very professional, always on time, very courtesies. But, my frustration is with their website as well as the their APP. Whoever designed their website, whoever maintains this website, whoever accepted this website to be in the production Environment needs to be FIRED! Website is no way user friendly, the app is no exception either. I can never get to place a ride request there nor make payment. Your IT department needs a major overhaul”

Helpful Report

“Have used before with no problem. Today we waited at airport, with no phone service but was able to contact driver with another phone. I booked trip to St Ermins hotel from Heathrow. The driver asked in poor English if the address was correct. Since I didn't understand him, I repeated the St Irmins hotel, and he said yes. We were taken to a St Ermins address two hours away near Southampton. When he realized the error, I showed him my printed booking reservation (thank goodness I printed it) He called his dispatcher who proceeded to tell us it would cost us another 191 bps, to get us to our destination. We had no choice, because we were two hours away from our destination. The customer service rep was very rude wouldn't listen and then had the audacity to say he was trying to help us. So in addition, I was charged for another driver that was dispatched to the airport and said we never arrived, well we were already with a driver. I originally booked the transfer and was told that I needed to rebook with the amended time, so I did. I paid all the invoices and never noticed the St Ermins village address. The company sent out two drivers for the same two people, with the same amount of luggage for two different addresses and made it our fault. All in all, we spent 450 bps, a cancelled tour and four hours in the car before we made it to the hotel. I cancelled our next two reservations and will never do business again. Date of experience: August 2023”

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“Great experience! Friendly and professional driver, clean car, on time for pick ups and even helped me realize I was going to the wrong place. The company made the route change easy to complete and also was so pleasant about it.”

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“Ease of communication and setting up pick up, 5 star. Ease of payment, 5 star. On time pick up, 5 star. Friendliness of drivers, 5 star. Used them to get from Tilbury to central London and again to get to Heathrow. Great, great service both times.”

Helpful Report

“’ve worked for this company as a… I’ve worked for this company as a driver. Worst company ever, cheating and and deducting more money from drivers than the actual job is and claiming that’s a system error. Avoid working and using this company as they rip off people.”

Helpful Report

“This is a terrible and unreliable service. Last year the driver came 30 minutes late. This year they told us the wrong travel time and switched us to a smaller car. The driver arrived and said he could take our luggage. We gave a detailed description of what we had. The driver than left and we were stranded. Luckily, the hotel called their service and they were horrified they didn’t give us 2 hour travel time with traffic. They also lied saying on arrival they couldn’t fit our luggage, when in fact we didn’t have luggage since it was delayed. Our credit card did a charge back since they failed to provide service. I would avoid them at all cost. Black cabs cost about the same and our more reliable.”

Helpful Report

“Not sure where to begin, but i can tell you how it ended. We booked a transportation from London to Bath. We had a wrong address and the driver wouldn't take us to the actual address which was 6 minutes away. So my family of 2 kids ages of 1.5 and 6 year old with 4 luggage were abandoned on a steep street in a 94 degree hot day. The driver was so rude and arrogant that if we were in the United States I would have take the time and money to suit the company and the driver individually for endangering my family.”

Helpful Report

“First the positives: The booking process, pre-service client support and digital app are all very good. However, the driver being late by 45 minutes negates the very essence of the service being provided.”

Helpful Report

“We had a really terrible experience with this company. A phone was left in the transfer car, which was reported about 15 minutes after departure. We were assured the phone would be delivered to the hotel in the evening. This did not happen and after several follow-up calls and emails (over two days) we were charged more than the initial transfer for a new journey to deliver the device (payment made upfront). The customer service received by telephone and email was appalling. Please do not use this company for your airport transfer.”

Helpful Report

“It's not a reliable transfer service if you have to wait 30 minutes after requested time for the driver to arrive. Second time this has happened in a row and the second time the driver has asked for me to meet him at pick ups so they can save on parking. This is not a professional transfer service, it would have been quicker to get a taxi on both occasions. Customer service is terrible. Will not use for my next international trip next month”

Helpful Report

“The best service Jimmy From London”

Helpful Report

“Very satisfied with the service received. We booked a taxi transfer from Heathrow to London with twelve for our return home due to the coronavirus pandemic and I cannot fault them in any way, everything went like clockwork. Communication was excellent, we were kept up to date and even though we were forced to reschedule our journey due to flight changes, they were very helpful and accommodated this accordingly. Price was very competitive, and the driver was just as friendly and supportive when meeting up with him at Heathrow. Will not hesitate to use them again when needed.”

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“The service is amazing. They were punctual, polite, talkative, informative, comfortable and on time. I would definitely recommend it!”

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“Overall very satisfied with everything, especially the driver which was very attentive and helpful. Would recommend!”

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“Great service from the office with helping us organise our journeys to and from Heathrow Airport. The lady on the phone suggested the time frames and we were happy to follow them given that a bit of extra time was allowed. Both our drivers were nice, got us collected on time and were quite friendly. We were satisfied with everything overall and would be happy to use them again.”

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“Sorry for being late is their motto.”

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“Took Twelve Transfer to travel from Heathrow to Sheffield. Our driver, Sohrab Khan was on time (earlier than requested time), very kind and helpful. He helped us with our luggage too. Overall very good experience, very professional and will definitely use their services again.”

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“Very professional drivers and the girls from the office were very helpful during the entire process.”

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“Twelve Transfers is more than just a transfer. They were on time, kind drivers, clean cars and customer support was patient and ready to help at any time.very good experience, very professional, acceptable prices, I will definitely use only their services in London and not only.”

Helpful Report

Twelve Transfers is rated 4.8 based on 598 reviews