Twelve Transfers Reviews

4.8 Rating 591 Reviews
98 %
of reviewers recommend Twelve Transfers
Based on 591 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Read Twelve Transfers Reviews

About Twelve Transfers:

Twelve is not your regular taxi, minicab, shuttle, airport transfer... or whatever you would like to call it type of service. We are't new in the business, but yet we are creating something new.

With over 6 years experience in the London taxi and minicab industry, you can be sure that Twelve will always find you the best driver and car. Our aim is to offer a great alternative to the existing solutions, but in a simpler way. Rest assured that whatever requirement you might have, we are here to fulfil it, Twelve months a year at your service.

Twelve - more than just a transfer...

Visit Website


+44 (0)20 3479 5700



Jhumat House, 160 London Road

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Anonymous  // 01/01/2019
I have been with Twelve Transfers nearly 2 years , Their dates are accurate on the time always this is why I choose this Company & and they have New cars very clean and the driver they are very nice and friendly I really recommend this company
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Not sure where to begin, but i can tell you how it ended. We booked a transportation from London to Bath. We had a wrong address and the driver wouldn't take us to the actual address which was 6 minutes away. So my family of 2 kids ages of 1.5 and 6 year old with 4 luggage were abandoned on a steep street in a 94 degree hot day. The driver was so rude and arrogant that if we were in the United States I would have take the time and money to suit the company and the driver individually for endangering my family.
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First the positives: The booking process, pre-service client support and digital app are all very good. However, the driver being late by 45 minutes negates the very essence of the service being provided.
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We had a really terrible experience with this company. A phone was left in the transfer car, which was reported about 15 minutes after departure. We were assured the phone would be delivered to the hotel in the evening. This did not happen and after several follow-up calls and emails (over two days) we were charged more than the initial transfer for a new journey to deliver the device (payment made upfront). The customer service received by telephone and email was appalling. Please do not use this company for your airport transfer.
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It's not a reliable transfer service if you have to wait 30 minutes after requested time for the driver to arrive. Second time this has happened in a row and the second time the driver has asked for me to meet him at pick ups so they can save on parking. This is not a professional transfer service, it would have been quicker to get a taxi on both occasions. Customer service is terrible. Will not use for my next international trip next month
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The best service Jimmy From London
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Very satisfied with the service received. We booked a taxi transfer from Heathrow to London with twelve for our return home due to the coronavirus pandemic and I cannot fault them in any way, everything went like clockwork. Communication was excellent, we were kept up to date and even though we were forced to reschedule our journey due to flight changes, they were very helpful and accommodated this accordingly. Price was very competitive, and the driver was just as friendly and supportive when meeting up with him at Heathrow. Will not hesitate to use them again when needed.
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The service is amazing. They were punctual, polite, talkative, informative, comfortable and on time. I would definitely recommend it!
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Overall very satisfied with everything, especially the driver which was very attentive and helpful. Would recommend!
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Great service from the office with helping us organise our journeys to and from Heathrow Airport. The lady on the phone suggested the time frames and we were happy to follow them given that a bit of extra time was allowed. Both our drivers were nice, got us collected on time and were quite friendly. We were satisfied with everything overall and would be happy to use them again.
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Sorry for being late is their motto.
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Took Twelve Transfer to travel from Heathrow to Sheffield. Our driver, Sohrab Khan was on time (earlier than requested time), very kind and helpful. He helped us with our luggage too. Overall very good experience, very professional and will definitely use their services again.
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Very professional drivers and the girls from the office were very helpful during the entire process.
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Twelve Transfers is more than just a transfer. They were on time, kind drivers, clean cars and customer support was patient and ready to help at any time.very good experience, very professional, acceptable prices, I will definitely use only their services in London and not only.
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Great experience!
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Great experience!
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Nice staff, good services, I recommend to all to use twelve. 1000% quality of services
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An excellent service provided for our collection from Heathrow airport to our home address in Cornwall. Very efficient and professional in all areas. I would use again and would recommend
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There has not been a single time that they were on time this year.
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Excellent service. Very professional and reliable. I would definitely use them again and recommend to others.
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Tanweer (Ahmand so he gets full credit) was awesome …. first driver at Heathrow in a while waiting for me rather than the other way around which is the way it should be … even if this took a little negotiation at the time of booking. Bottles of water in the car adds a nice touch (not all Twelve Transfer drivers do this). Andrea on the chat line a little less so when I tried pointing out the chat function is running very slowly. (Apparently my device(s) issue which is untrue (I'm in IT). If todays effort is standard and Andrea learns a little about IT or agrees to keep quiet this part time user will become a full time one
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Twelve Transfers is rated 4.8 based on 591 reviews