TutorChase Reviews

Name: TutorChase
Address: TutorChase, 71-75 Shelton Street, London, TutorChase, 71-75 Shelton Street, London, London
Rating: 4.93

4.9 Rating 748 Reviews

99 %

of reviewers recommend TutorChase

Company Reviews

Metrics

Info

4.9

Based on 748 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About TutorChase:

TutorChase delivers elite online tutoring and premium revision resources for IB, A-Level, AP, GCSE, IGCSE, and UK & US university admissions. Rated the #1 premium international tutoring company, we’re trusted by thousands of students across 100+ countries.

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Phone:

01865306636

Email:

info@tutorchase.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to morrismeihua 5 @ gmail . com ,I got my money back.”

Helpful Report

“I was initially scheduled a trial lesson about three weeks ago with a TMUA tutor, Gemma. I showed up to the classroom, waited the whole hour- and she never showed up! I messaged her on WhatsApp to tell her I was waiting in the classroom, and emailed the client manager, Michael to alert him of the incident. She only messaged me later that evening (the lesson was scheduled in the morning) to apologize, claiming she was ill. After rescheduling the lesson, and deciding to go ahead with her as a tutor after, I spent the entire week going back and forth with Tutor Chase trying to figure out how to book lessons, and pay. No one was helpful. I called numerous times on different days and no one answered. I contacted them on WhatsApp and was told someone would reach out to help me further. Nobody did. After I finally managed to pay for 9 session hours, intended to be spread over 6 lessons, I was told my chosen tutor, Gemma would reach out to me with booking details. I was told that paying for the package would 'secure Gemma as my tutor', but the opposite happened. After initially not receiving any booking link to book the sessions I had paid for, I contacted Gemma twice on separate occasions to ask her for booking details. I waited 3 days, and she didn't reply, despite seeing her online on Whatsapp numerous times, including when I first sent the message. I contacted my client manager, Michael, expressing my dissatisfaction with the fact I paid the money on the basis I would have Gemma as a tutor, yet she had not even responded. I was told she was removed from the service, yet she is still on their website?. In addition to this, I was offered a new tutor, Jay, last week as compensation. The same incident has happened- I have not been contacted by anyone to book at least a trial lesson let alone the sessions I have paid for. I have constantly had to reach out to Michael to get things sorted, and even then, nothing has been sorted. I have requested a full refund 2 days ago, and haven't even had an acknowledgement on getting a refund, my first email asking for a refund was completely ignored and instead Michael told me he would 'reach out to Jay again'. Thinking I might get a response, I called again, but still no response. It's been three weeks and counting since this whole ordeal began, my exam is in 3 weeks, and all I have received is an appalling standard of service. I am fed up of the constant back and forth, the poor communication between both tutors, and admin, and am still awaiting an immediate refund. I am astounded by my treatment by TutorChase and would advise everyone to avoid this company at all costs. You pay £585 (as you can't even have adhoc lessons and have to pay for a package!), and after that, no one even tries to communicate properly with you. Take your money elsewhere, and don't waste your time with TutorChase!”

Helpful Report

“Thanks to brucenora 254 -@ g mail .com i got my lost funds”

Helpful Report

“I made the mistake of not doing enough research before using their service—I should have looked into the company more thoroughly. If I had read the reviews, I would have seen the warnings about their scam. Fortunately, STAUNCHVIEW (staunchview.org) responded to my complaint. Their team took my concerns seriously and acted quickly to resolve the issue. Thanks to their help, I received my refund last week. This prompt reimbursement was a huge relief and clearly demonstrated STAUNCHVIEW’s commitment to its customers.”

Helpful Report

“My son felt pretty deflated after his tuition session for BMAT preparation with one of your tutors. He's a bright student (scored 2860 UCAT and predicted 4 A*s at A Level plus A* Epq) However he's under a lot of pressure and is currently lacking in confidence at the moment. For this reason we decided to look for tuition. He was told by the tutor that his mock test results wouldn't get him anywhere. He spent half of his session writing an essay as the tutor felt practising the short questions in other sections to be a bad use of time (although this is actually his area of strength) This meant, I believe, the tutor had nothing to do for a large part of the lesson. He was pretty pushy about arranging further sessions following this. My son pretty much came away with nothing other than even less confidence than when he started. I'm sure you provide tutors with better skills but think you might need to ensure this is the case with all of them.”

Helpful Report

Hi Rachel Thank you very much for your feedback and I am very sorry you were unhappy with the Tutor and that you felt that he did not help your son build confidence for the BMAT. On account of this we will not be charging you for the session and we will pass this feedback onto the Tutor, to improve our services in the future. Many thanks, Jack (Academic Consultant)

TutorChase is rated 4.9 based on 748 reviews