True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,548 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“I heard a lot of good references about True traveller so I decided to try it. It was really easy to set up the right insurance I want to. Everything was clear and simple, the price is very good considering the level of insurance coverage. I didn't have any insurance claim yet. Edit: Due to the current circumstances (ban to entry USA and Canada, canceled flight) I applied for canceling my travel insurance. Reaction came a few hours later - they refund my money. If I will ever need any insurance in the future, I will certainly use True Traveller services. And I will recommend it wherever I go. Thanks for your attitude”

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Posted 6 years ago

“Great customer service in quickly answering all my questions.”

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Posted 6 years ago

“Documents received instantly. Flexible with changes available to be made.”

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Posted 6 years ago

“Easy to use website, very good insurance for worldwide travel”

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Posted 6 years ago

“I have only just taken out the insurance so haven’t had to claim and can’t comment on that process. But the layout of the policies and information provided is much easier to understand than other providers. There is good inclusion in the standard / mid-range policies.”

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Posted 6 years ago

“One more time I selected True Traveller over other companies - super simple to book and easy to find scope of things covered and not covered, which usually is a hassle with other providers and you have to go through pages of small print. Fortunately I did not have to claim anything this time but previous claims (minor though) were refunded very quickly and with no problems.”

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Posted 6 years ago

“Excellent options for adventure/extreme sport cover at resort able prices. Easy to use website with clear options. Would be 5 stars but some technical glitches with mobile site meant had to fill in details a few times. Let's hope if need to claim assistance is as good as the purchase experience”

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Posted 6 years ago

“The form was very easy to fill out, there are varying levels of cover but the form made it really clear what was covered. All the sports I needed to be covered were listed and reasonable price too.”

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Posted 6 years ago

“True Traveller have been a pleasure to purchase insurance through. Rates are competitive, service excellent and coverage options are well varied. Extending my insurance literally took 5 minutes, being able to purchase in country of travel is very handy also. I couldn’t recommend this company more. Stay safe!”

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Posted 6 years ago

“Good competitive prices. Quick process to get a quote. Wish you could alter the health section though, as it locks it so you can't make changes, therefore you have to start the form again.”

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Posted 6 years ago

“Always worked perfectly and we're definitely gonna stay insured with true traveller! Recommending it to all our friends too”

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Posted 6 years ago

“Fantastic customer service. I had a few dificulteis on completing the application. I got in touch with the Live chat team who immediately replayed to my query. The advisor was very polite and efficient. He then guided me step by step on what needed to be done in order for me to complete the process. The full conversation was then emailed to me, which made things that much easier and safer. Right away I new made the right decision going with True Traveller and that I would receive the right support throughout my travels.”

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Posted 6 years ago

“Travel insurance for the adventurous! Being able to clearly identify what activities are covered gives me peace of mind that when I go an activity holidays I’m fully covered. Simple and straightforward.”

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Posted 6 years ago

“A health insurance while traveling is the most important thing and please don't miss it. I met a lot of people which were traveling without any insurance and they suddenly got sick or had an accident and had to pay huge amounts out of their pocket. So please, think about that! I compared many insurance companies which are able to insure people while their traveling and landed on the web page of True Traveller. This company offers a basic insurance with different Addon packages which you can choose to get more coverage on specific activities. This makes your policy geared to your needs and you are not paying for things which you don't need. The booking process is very easy and you get your policy in between of a couple of minutes.”

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Posted 6 years ago

“Very helpful online chat facility to answer my queries on one way emigration insurance by Stefan! Thank you”

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Posted 6 years ago

“Only insurance I could find that covered expats who haven't lived in the UK for a set amount of time”

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Posted 6 years ago

“Can't fault true traveller. There when you need them and fairly affordable for the insurance you need. I have used this company 3 times now and I will many more in the future!”

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Posted 6 years ago

“Excellent value for money and very user friendly simple website.”

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Posted 6 years ago

“Great cover if your looking to do some more risky activities. I use them for my climbing trips and seems a fairly reasonable price for amount of excess charges and situations they cover in the small print. Yet to have to claim, but feel trusting that I wouldn't have much any hastle if I did.”

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Posted 6 years ago

“Overall positive experience. Used to be easier to submit a claim, everything could be uploaded online, now you need to print, sign and scan a paper which is not super convenient, but otherwise I've been happy with TT. Payment was fast and the whole process smooth.”

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Posted 6 years ago

True Traveller is rated 4.8 based on 2,548 reviews