True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,519 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

Info

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptionally responsive customer service. Would recommend.”

Helpful Report

Posted 1 year ago

“I claimed medication expenses. It was a small amount but the claim was handed promptly.”

Helpful Report

Posted 1 year ago

“Excellent rates even though I had to book whilst already travelling. Saved the holiday”

Helpful Report

Posted 1 year ago

“I recently filed my first claim with True Traveller after an unexpected incident. The process was smooth-document uploads were simple, and the adjuster provided clear email updates. The payout arrived promptly, matching their initial estimate. The overall experience was efficient and stress-free. For someone navigating their first insurance claim, they delivered exactly what I needed: no surprises, no drama.”

Helpful Report

Posted 1 year ago

“Claim was handled with minimal fuss, and paid out within 2 weeks of sending documentation for claim. Only downside is Axa only offered me a single amount against my claim, and advised they will not pay out any more should another injury for the same part of my body, talked or unrelated, during the duration of my claim. They offered me a maximum of 5k against an injury to receive an emergency procedure in Mexico towards my back, instead of ending my trip and sending me home to have it done in the UK (I would need to have found the provider myself when back). As I didn’t want to end my 9 months travelling trip after 1 month, I decided to accept the offer (reminder to add on Traveller Resumption to your quote). But True traveller were efficient and kept me updated through out the entirety of my claim. Really wonderful”

Helpful Report

Posted 1 year ago

“How wonderful there is a company to get the necessary travel insurance regardless of age and regardless whether you're already underway. With all the travel opportunities and way of living nowadays this could be offered as something inclusive with all travel insurance companies. So glad True Traveller truly understands!”

Helpful Report

Posted 1 year ago

“Great insurance, easy to do”

Helpful Report

Posted 1 year ago

“Helpful and efficient”

Helpful Report

Posted 1 year ago

“A Very good travel insurance to use. To be able to extend the policy while still travelling is excellent. Thank you. The claim process is very good and efficient. Very helpful and communication was excellent. Thank you to True Traveller Insurance for a excellent service. I would highly recommend this company to Travellers.”

Helpful Report

Posted 1 year ago

“Just amazing. They solved my problem fast, the claim was so fast too. This is the best insurance company that I ever tried. Really good job!”

Helpful Report

Posted 1 year ago

“I'm very happy to submit an insurance with True traveller. Unfortunately I had some health issues and for every occasion they replied quickly and the service was very efficient and helpful. 100% satisfied”

Helpful Report

Posted 1 year ago

“First time with True Traveller, lots of options and seems reasonable at the moment!”

Helpful Report

Posted 1 year ago

“Excellent service and very clear pricing and policy details”

Helpful Report

Posted 1 year ago

“Easy and quick to obtain a quote, they were competitive and simple to obtain what I required”

Helpful Report

Posted 1 year ago

“Very reliable and quick. I always go with them when I travel.”

Helpful Report

Posted 1 year ago

“The application and acceptance was so easy I had forgotten to take insurance before I left the UK and suddenly realized when I was in Canada panic set in true traveler saved my bacon”

Helpful Report

Posted 1 year ago

“Process of purchasing the insurance was straightforward and easy. Just disappointed that they did not allow me to cancel the insurance a couple of hours after I purchased it when I realized I would not be able to make the trip.”

Helpful Report

Posted 1 year ago

“It was a super smooth and easy handling of claims and consultation with TrueTraveller. I was in North Thailand, where a group of dogs attacked me in the forest, thus I've called TrueTraveller what to do. As the reception was bad, they wrote me an email asking all the details about what happend and how they can help me. I went to the hospital, and they checked up on me the next day, how everything went. Afterall I've submitted my claims for the hospital expenses, which were approved and processed in 4 days time, which is I think an amazing service, so I'm totally blown away on their professionality and speed processes, as well as the kind approach.”

Helpful Report

Posted 1 year ago

“Great insurance for a great price. Very happy”

Helpful Report

Posted 1 year ago

“A minor fall from their usual exemplary standard - communication was not as instant as it had been ( I had to chase a couple of times). Information I requested on potential providers was not provided as quickly as it should have been. However on the positive side once the validity of the claim was established and medical documents/reports received by True the claim was paid quickly.”

Helpful Report

Posted 1 year ago

True Traveller is rated 4.8 based on 2,519 reviews