True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,520 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“This review is based on excellent customer service, discussing options before I purchased the policy. It was really helpful to chat through what was suitable for our needs.”

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Posted 1 year ago

“I used True Traveller Insurance for a recent trip to Canada and, for the first time in my life, ended up needing emergency medical care in the middle of the night. After the incident, I provided them with all the necessary information and receipts, and they covered my expenses without any hassle at all. The process was straightforward and stress-free during a difficult time. I highly recommend them.”

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Posted 1 year ago

“We had a claim. It was explained why not all our costs would be met (we knew that from the terms of the insurance) and we were paid within a couple of days. Exactly what we had insurance for.”

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Posted 1 year ago

“Very straightforward reimbursement process and good communication with the team in charge.”

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Posted 1 year ago

“They are the best in the field. I never thought that my trip could be affected by unforeseen incidents. But it happens that you are prevented by unfortunate incidents before you leave on your planned trip, and if you have not insured your trip, or if you have insured it with the wrong insurance company, you find yourself in a stress that you will have difficulty getting out of. Thank you to Truetraveller for the promptness and excellence in the travel insurance services. I recommend Truetraveller, they are the best when it comes to arranging to go on vacation with peace of mind, without stress.”

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Posted 1 year ago

“Best priced insurance I could find, easy to sign up and see what's included and even covered me for a travel that had already begun (which can be difficult to find!). Thanks!”

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Posted 1 year ago

“Fantastic service, Khatia handled my claim very well and efficiently”

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Posted 1 year ago

“A kalkuláció és az ajanlat megkötése egyszerű, gyors folyamat volt, átlátható. Talán jó lenne, ha a szerződési feltételek már a kalkuláció elején is elérhetők lennének. Biztosítási szolgáltatást még nem kellett igénybe venni.”

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Posted 1 year ago

“I have recently returned from doing the Everest Base Camp trek. I didn’t need to use my insurance for emergency evacuation (thankfully) but I did drop my iPhone on day one of the trek from one of the rope bridges, meaning no phone for 2 weeks. Luckily a fellow trekker took pics for me and I just submitted a claim not expecting to get anything. I was paid out in a week! Wish I’d raised my cover, but the settlement goes half way towards my new phone. I’ve never made a claim before, so super chuffed the first time I needed to, it was paid. True Traveller weren’t the cheapest, but you obviously get what you pay for and I feel confident that had I needed them in a medical emergency, they would have come through for me.”

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Posted 1 year ago

“I had so much trouble trying to get my policy paid for but the director tim went above and beyond & got it sorted for me! I really appreciate it! Thank you to the whole team!”

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Posted 1 year ago

“Easy and understandable, just hope we never need it......”

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Posted 1 year ago

“I had serious medical issues during my travels and True Traveller took excellent care of me. Thank you so much.”

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Posted 1 year ago

“Do not use. They have loopholes to get out of everything.”

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Posted 1 year ago

Hi there One of the odd situations is that we cannot address negative reviews as it would breach the privacy of our customers. Suffice to say, sure we have terms and conditions like any insurer which we try very hard to bring to the attention of our customers before they take out a policy. No claims have been made against this policy yet, but we can see the customer from his review is in Canada, where we hope he has an enjoyable stay. True Traveller

Posted 1 year ago

“I had to cancel a trip due to an injury. True Traveller were amazing with their assistance on claiming. They made it seamless and were very patient whil I waited for the medical certificate.”

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Posted 1 year ago

“Quick and reliable service, great cover”

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Posted 1 year ago

“Very easy to fill the form and complete the insurance. The best price for me. I haven't used (and I hope I don't need) customer support yet”

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Posted 1 year ago

“All good thanks.”

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Posted 1 year ago

“Our claim was handled quickly and efficiently. Proof of receipts were requested and a description and that was all. It was all completed via their online portal, so no need for human intervention or unnecessary conversations. Definitely recommend!”

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Posted 1 year ago

“Khatia dealt with my claim and was absolutely wonderful. She answered all my questions before I submitted my claim and the organised the claims process in less that 2 days! I've never made an insurance claim before but I can't imagine there being a better company to use if I'm honest, I've never heard of such a quick and easy process for someone.”

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Posted 1 year ago

“Broke my tooth, went to the dentist, sent a receipt with explanation, within 2 weeks I received payment back. Excelently done.”

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Posted 1 year ago

True Traveller is rated 4.8 based on 2,520 reviews