True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,548 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is very easy to use. Chat function is very useful (unlike most other companies) and puts you through to knowledgeable agents! Cover offerings also ideal for my needs”

Helpful Report

Posted 6 years ago

“I have been covered by TrueTraveller for the last 12 months and recently extended my policy. When I first booked my travel insurance, I was impressed by the TrueTraveller website - it’s very user-friendly, clear and informative. Each item included in the policy is explained in detail on the main page, rather than having to trawl through a policy handbook! The Policy documents came through immediately via email and were easy to understand. I have had to make one claim, which hasn’t yet been fully sorted out so I cannot yet rate the entire process - however, I found the claims website a little slow and it’s not very user/mobile-friendly. The Accident Questionnaire they required me to fill out was also unavailable to download for a while, which slowed the application process. When I contacted the claims company directly by phone, they were swift and helpful although it’s a shame they don’t have a 24h contact line (check UK office hours before calling). I have just renewed my policy for a another few months and was impressed by the discount I got on the overall price - I booked before my current policy expired! It was just as easy to extend and it was great to be able to again choose what benefits/activities I needed to be covered (as my needs are different to last year). Overall, a very good experience with TrueTraveller and I would recommend them for the overall ease of use.”

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Posted 6 years ago

“SO happy to use True Traveller for my working holiday adventure in Australia! And so grateful for the ability to extend the policy for a longer stay! Had a couple of claims that were processed within a week or so. Highly recommended! :-)”

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Posted 6 years ago

“Very easy to set up the policy and I like the flexibility of the policy to include different activities easily.”

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Posted 6 years ago

“I was looking for a good insurance when I started traveling and now I already have True Traveller insurance for 3 years.”

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Posted 6 years ago

“Website was clear with good explanations of all their policy details. One of the only insurers to cover you when already traveling which is a huge bonus. Haven't used their customer service or made a claim, will update if I do.”

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Posted 6 years ago

“Fantastic service, very clear and easy to use. Best place to go for long term cover and transparent costs. Would highly recommend for anyone who’s going to require long term health insurance thats adjustable and can be personalised for to your requirements.”

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Posted 6 years ago

“Easy to purchase and reasonably priced for the coverage. I like that you can get insurance when you’re already away.”

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Posted 6 years ago

“Second time using True Traveller, easy process to sign up and cover was a lot clearer and easier to understand than other policies I looked at. Rated 4 stars as never had to make a claim so can't comment on that side of things.”

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Posted 6 years ago

“I've used TrueTraveller for work & travel and all my holidays since many years. I had to claim a small incident in the past, and the process getting refunded was painless. I can recommend them wholeheartedly!”

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Posted 6 years ago

“Haven't claimed through them yet but was a really simple & easy process getting insurance!”

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Posted 6 years ago

“The booking process is straightforward, yet still highly informative. The activity packs are clear and easy to compare. There are also many handy tips to make sure you’re not over insuring yourself - which I’ve never seen on any other travel insurance website. TrueTraveller were also the cheapest of all their competitors and made it easy for me to buy a new policy whilst already travelling.”

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Posted 6 years ago

“Getting travel insurance via True Travellers website was easy & efficient . I have yet to take my trip so cannot comment as to how easy it is to claim, & hopefully won't need to .”

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Posted 6 years ago

“Fantastic service — rang to clarify some things and the person I spoke to was very informative and helpful. As my policy has only just begun I can only review the very first stage of the insurance, so I can't say anything about claims procedures etc.”

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Posted 6 years ago

“Quick and easy travel insurance - at a reasonable price, definitely recommend!”

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Posted 6 years ago

“The website clearly states what is covered and it is easy to select what level of cover you require”

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Posted 6 years ago

“I phoned True Traveller and spoke to Tim with a few questions before buying my insurance, and he was wonderful. He clearly was very knowledgeable about the ins and outs of the various policies which put me at great ease. Thanks, Tim!”

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Posted 6 years ago

“Great insurance, great prices, everything was really easy. We'll repeat for sure. Thanks!!”

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Posted 6 years ago

“Great value packs for adventurous travellers!”

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Posted 6 years ago

“Great Experience. Very easy to use. Clear information with easy breakdown. Highly recommend and will definitely use again.”

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Posted 6 years ago

True Traveller is rated 4.8 based on 2,548 reviews