True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.82

4.8 Rating 2,269 Reviews

97 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“Easy and smooth proses Rung customer service before paying for my plan just to confirm everything. Fantastic friendly service, super helpful and informative.”

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Posted 6 years ago

“After thoroughly researching myself and a family recommendation, it was a no-brainer! True Traveller offered the most comprehensive travel insurance about, unlimited trips home and the travel resumption add-on sold it for me! Very clear information on the website and easy to purchase. Would definitely recommend!”

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Posted 6 years ago

“IMPORTANT DISCLAIMER: I’ve never actually used the policies I have purchased for my trips (3). My review is purely based on the online purchase experience and the customer service. The latter helped me modify the area of coverage of my policy within few hours, and also reimbursed me the difference paid in a couple of days. I would recommend, at the moment.”

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Posted 6 years ago

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Posted 6 years ago

“Very simple, transparent,online process but I particularly liked being able to call and chat over a few questions I had before finalising our cover. Really helpful. Great experience. Thanks.”

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Posted 6 years ago

“Very good experience sorting my partner and I's insurance. We were able to contact them quickly over the phone and all the agents we spoke to were very helpful with our questions, even if questions did get into the specific wording of the policy document. Despite being the priciest we could find; they came across as the most trustworthy and active of all the other insurers we investigated.”

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Posted 6 years ago

“So far so good. Next trip with True Traveller. I haven't claimed anything, but the buying experience is 5 star.”

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Posted 6 years ago

“So far so good. Next trip with True Traveller. I haven't claimed anything, but the buying experience is 5 star.”

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Posted 6 years ago

“You were very helpful when my son had an accident in Vietnam. You dealt with his claim promptly and were efficient. It was a reassuring for me to know that although he was away from home that he had a contact to help him sort things out. We would use your company again. Thank you”

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Posted 6 years ago

“Really simple and easily explained on the website. Covers a wide range of adventure sports in the adventure pack.”

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Posted 6 years ago

“Very quick and professional support for all question. Easy way of buying and rules to follow if something happend. My best travel insurance (I used few during last 5 years). I recomend it!”

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Posted 6 years ago

“The user experience was really understandable and helpful. The package is perfectly fit to my needs.”

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Posted 6 years ago

“Simple website interface that made finding insurance for our Kilimanjaro trip easy. Very competitive price too.”

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Posted 6 years ago

“I have used True Traveller for all my backpacking adventures. Quick and easy to set up with easy to pick add ons, true traveller offers a very competitive and affordable rate. Not only that, the customer service is quick and efficient making amendments and accommodating for those unexpected moments. I have also noticed improvements being made to the service (my third insurance policy now!!) that are super beneficial making the process of purchasing insurance better with True Traveller better than ever!”

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Posted 6 years ago

“True Traveller offers many possibilities. Pick up the package and coverage that is important for each traveller gives great coverage range. Haven't had any query yet. So, can't say too much about their customer service and response.”

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Posted 6 years ago

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Posted 6 years ago

“Good UI. Haven't had to claim yet!”

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Posted 6 years ago

“This is my go to travel insurance. I’ve used it four times now and will continue to use it in the future. It’s best to always have coverage, you never know what might happen. They’re always responsive by email. I also like that the Insurance purchasing website is easy to use. I get my insurance sorted in minutes and never had any issues with them.”

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Posted 6 years ago

“Luckily we didn’t have to use the insurance, but they were a great company to deal with organizing the right policy for the trip. We will definitely use them again!”

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Posted 6 years ago

“Best priced insurance around. Perfect for me and my partner as we are backpackers. Also opted for the "already travelling" option, which was super hard to find elsewhere!”

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Posted 6 years ago

True Traveller is rated 4.8 based on 2,269 reviews