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True Traveller Reviews

4.8 Rating 2,282 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
So professional! Great customer service, quick, efficient and supportive. They handeled my claim in such a short time. Highly recommended!
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Posted 3 months ago
Wow ! I’ve never been helped so quickly by any other insurance in my life. I was in the hospital on Saturday (offices were closed so I knew I won’t get my money back anytime soon) I made a claim on that day as well and already on Monday I had my money back. Wow ! This is amazing 🤩
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Posted 3 months ago
I am really happy that I chose True Traveller for my journey! The whole process of the claim went really uncomplicated and fast. Wilma did a fantastic job! Thank you!🌻
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Posted 3 months ago
Also for a minor injury just after my trekking in Tanzania, Wilma and the rest of the team was timely and professionally. See you soon for the next adventure!
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Posted 3 months ago
Online claim process very easy and claim handled extremely quickly. Very happy!
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Posted 3 months ago
My claims handler was Wilma and they were very efficient and polite. 10/10 no complaints from me
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Posted 3 months ago
Quick response to chat enquiry about cover for the activities on my trip. Very helpful. Good to know that cover is in place.
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Posted 3 months ago
Great value policy with easy to complete quote. Prompt reply and clarification to a policy question.
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Posted 3 months ago
Rron was great, he advised me clearly and told me exactly what I needed. I was stressed and he gave me clear direction. Thank you
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Posted 3 months ago
Easy and fast using for 3 years now. No claim yet so we will see when someting hapend
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Posted 4 months ago
Excellent service from staff here in UK and in Thailand Prompt attention Courteous professionals
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Posted 4 months ago
Quick, simple user experience on their site and very helpful customer service. The only place I could find to offer insurance to my under 18 child who was travelling without me and was already abroad.
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Posted 4 months ago
Extraordinary customer service. Communication is super fast, they reimbursed all my bills without problem, I received the money within 5 working days on my bank account. The information on their website and in their e-mails is super clear.
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Posted 4 months ago
I had specific enquiries about Kilimanjaro and they sent a reply quickly on a Sunday afternoon. The website is clear, however the automated email reply could be a little clearer. All in all I would recommend the site!
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Posted 4 months ago
Fiabilité unique
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Posted 4 months ago
Very good, straight to the point and answer any questions you have
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Posted 4 months ago
Quick and eficency
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Posted 4 months ago
Really nice job, so fast, so clear and after this situation I’ll do for sure another year with true traveller!
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Posted 4 months ago
Great service and super quick with the claims and great attention.
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Posted 4 months ago
From the initial phone call to printing of my insurance cert it has been a pleasure. Many thanks.
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Posted 4 months ago
True Traveller is rated 4.8 based on 2,282 reviews