Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 866 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What beautiful product, exceptional value and great service! First class!”

Helpful Report

Posted 4 years ago

“We love our new travertine floor! Quick delivery and beautiful tiles.”

Travertine Store 5 star review on 4th June 2021

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Posted 4 years ago

“Good choice, good prices, good service.”

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Posted 4 years ago

“Excellent product at a great price. Organising delivery was easy, very accommodating staff and tiles arrived on time with no breakages! Many thanks Victoria”

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Posted 4 years ago

“Good value for small square tumble marble tiles. Only being laid this week so not sure what they will look like in situ. Can send in a photo when it is all finished. Being used everywhere in a wet room for a guest bedroom.”

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Posted 4 years ago

“Good service. Very happy with products purchased. Exactly as described. 🙂”

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Posted 4 years ago

“Great service, quality and price. Half the price of my local tile shop saving me a great deal of money.”

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Posted 4 years ago

“Goods were delivered as promised in good condition.”

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Posted 4 years ago

“The shipment was late and it was impossible to contact the delivery company. Three tiles were broken and I am not happy.”

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Posted 4 years ago

Dear Customer, The delivery company can only be contacted through us and your replacement of 3 tiles was already authorised and this was advised to yourselves. However as you may remember, you told us that you were going to talk to your tiler regarding possibly being able to use the tiles and receive a refund instead. To date, we have not been contacted about your decision. Many thanks.

Posted 4 years ago

“Great people to deal with. My tiles were partly damaged in transit, reported it to them with photos etc and they were replaced in 2 days. First Class”

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Posted 4 years ago

“Efficient, helpful, speedy!”

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Posted 4 years ago

“Excellent service and Travertine looks fantastic.”

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Posted 4 years ago

“Very fast delivery and tiles arrived in perfect condition”

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Posted 4 years ago

“Excellent quality tiles, excellent speed of delivery, excellent prices even taking shipping into account. The only thing stopping me rating Travertine Store with 5 stars was the damage done to some of our tiles on delivery. Not sure whether this was the packaging at fault of the courier, but Travertine Store sorted replacements out speedily, which is the important thing. Overall, still a better experience than going to a well known store with an orange logo.”

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Posted 4 years ago

“Very good web site allowing easy ordering a small problem with delivery was quickly sorted out by very helpful staff.”

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Posted 4 years ago

“Easy to order, even if you have to do it online. The tiles are just right for the project. The delivery was quick but the hauliers did not telephone to arrange a time. The pallet truck only just managed to get the load onto the road.”

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Posted 4 years ago

“smooth order to delivery process. All tiles arrived intact well wrapped.”

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Posted 4 years ago

“V happy. Arrived promptly as as described”

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Posted 4 years ago

“This company has the most disappointing customer service I have ever come across. The travertine is of the lowest quality and all damaged. Please don't waste £1500 like I just did.”

Helpful Report

Posted 4 years ago

Thank you for your order with us however, we are obviously not pleased with receiving a negative review. Please kindly confirm, if "all tiles" are damaged on the order, why you have not indicated this to the delivery driver at the time of receiving your items as all our orders are shipped in a clear shrink wrapping where all contents of pallets are clearly visible when looking through it. "All damaged tiles" would have been replaced with no quibble and eligible for insurance claim. Just to clarify, you have reported damages today (07/04/2021) at 14:19 with only 2 photos of 2 tiles slightly chipped on 1 corner each, after 2 weeks of delivery of your order. You then informed us that you require a further 8 tiles to complete your installation. As a gesture of goodwill we had agreed on a discount of 30% on your 8 tile order with an offer of arranging a collection from our warehouse. We feel that our approach is quite reasonable and based on your replacement request, tiles were used and you are short of some tiles and looking for free replacement.

Posted 4 years ago

“There are not many companies on the market you can trust. This one is definitely the one you can rely on; on time delivery, good quality product and great communication. Hence I am very happy with their service and can highly recommend.”

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Posted 4 years ago

Travertine Store is rated 4.6 based on 866 reviews