Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 898 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0203 941 6101

Write Your review

Tell us how Travertine Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and assistance when querying. Promtlpt delivery of tiles at competitive price.”

Helpful Report

Posted 4 years ago

“The product itself is just what we wanted. Custome service pre-sale excellent. The outsourced delivery was disappointing, however - having promised that the pallets would be lifted over the low garden wall, they were delivered on a truck without a lift and were left on the public footpath causing major inconvenience.”

Helpful Report

Posted 4 years ago

“Tiles arrived on time, great driver who tackled single track road. Tiles well packed, no scratches or scuff marks. Excellent service, great price, quality product. Well recommend. Mark, Cheshire.”

Helpful Report

Posted 4 years ago

“Great service. Super product delivered as arranged. Bought direct from Travertine in the past and wouldn’t hesitate to do so again.”

Helpful Report

Posted 4 years ago

“The tiles are indeed what we need. Sadly one arrived cracked, but as we ordered more than we need I haven't been in touch about it until now. Jo in the office was very helpful when we ordered the tiles.”

Helpful Report

Posted 4 years ago

“Brilliant from star to finish and on time many thanks for a good service 👍”

Helpful Report

Posted 4 years ago

“I recently purchased some limestone to replace the tiles I have on my fireplace. I received excellent customer service with friendly approach. They seem to know their product well and taking time to understand customer needs ,explain and advice accordingly. The limestone appears to be an excellent quality and I would be happy to shop again in future.”

Helpful Report

Posted 4 years ago

“Firstly l love my tiles. The customer service was excellent, keeping me informed along the way to my door. The whole experience was seamless, well done. I will most certainly use Travatine Store again”

Helpful Report

Posted 4 years ago

“We urgently needed to find a new supplier of limestone floor tiles for a house we're currently refurbing after our normal supplier let us down. Thankfully an interior designer we work with recommended The Travertine Store who came to the rescue! They're highly knowledgeable, provided an amazing service, delivered on time and offered great prices. Thank you. We look forward to working with you again soon.”

Helpful Report

Posted 4 years ago

“Brilliant service, Travertine Tiles, Adhesive & Sealer arrived on the day promised, when opening the wrapping a Bag of Adhesive was split & the 5 Litre tin of sealer had leaked, contacted the company who immediately refunded the cost, a big thank you to Jo who initially sent me the quote & handled the damaged goods so efficiently, highly recommended & will buy again without a doubt from Travertine Tiles, thank you for a great service”

Helpful Report

Posted 4 years ago

“First class informative service.”

Helpful Report

Posted 4 years ago

“We paid a huge amount for next day delivery of a very small package. It arrived on a pallet - much to the driver's amusement. If a bit of thought had been given to the delivery it could have been put into two small packages and sent by courier - saving us a large sum of money. Please Travertine train your staff to put their brains into gear and perhaps think what would be cheapest for the customer who is probably not aware of the possibilities.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. Our products are fragile and cheaper couriers do not handle the products with care. 99% of the cases, the goods arrive at the clients in pieces, even though we take extra measures to prevent the breakages. The couriers also do not accept insurance claims for tile products. Therefore we have stopped using courier services for fragile tile products and using pallet networks instead where the items will be delivered insured and intact.

Posted 4 years ago

“Great product at a good price, helpful service, efficient and informative - lots of general tile places sell travertine tiles, but they tend to not have the specialist knowledge about stone floors etc. We were really happy with the product and service received from Travertine and would be happy to recommend them!”

Helpful Report

Posted 4 years ago

“Good service and was able to get the tiles we needed to complete a project. Paid for net day delivery, but courier took an extra day as it was over a weekend. Everything worked out in the end and the tiles match existing ones”

Helpful Report

Posted 4 years ago

“As described on the website. No problems.”

Helpful Report

Posted 5 years ago

“Just a quick message to say thank you, everything from the ordering to the speedy delivery was perfect....and the tiles are fantastic ! Thank you”

Helpful Report

Posted 5 years ago

“Very please with my brown noce travertine tiles”

Travertine Store 5 star review on 15th October 2021

Helpful Report

Posted 5 years ago

“Great product, good price. Good communication about deliveries. Slight issue about clarity of size of delivery vehicle. Of two orders, first came on a 7.5 tonne truck (great) and the second on an 18 tonner - not so great for a residential delivery.”

Helpful Report

Posted 5 years ago

“Very efficient and friendly co.”

Helpful Report

Posted 5 years ago

“Tiles arrived but were not a match for my floor (much lighter than website), so I asked for them to be returned. I sent the supplier an e-mail explaining this and the courier took them back with no question. I then got a call from the supplier to say I couldnt get a refund on the tiles, I had already paid more than £80 for delivery of less than 10 tiles and they expected me to pay it again for them to be returned. This wasnt made clear to me when I ordered, unfortunately would not buy from them again. Lost £140 in total”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. The order was refused due to existing tiles not matching with our material. Please note that this is something that no natural stone supplier can guarantee or have any control over and we were not even notified prior purchase of your intentions. If there is an order error originating from us as your supplier, any delivery and returning charges will be covered by us and your tiles will be refunded in full however, in this case, since the error was not done by ourselves, there were costs involved with the returns. Your tiles were entitled to a full refund when they arrived back at our warehouse however, due to the returning fee of the order being more than the actual cost of your tiles, your account was in fact in arrears. This was kindly explained to yourself when you had eventually informed us you had sent your order back. If you have any questions, please do not hesitate to contact us.

Posted 5 years ago

Travertine Store is rated 4.6 based on 898 reviews