Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.56

4.6 Rating 830 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 830 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem with the service but 12 of the tiles were damaged - some appeared to have been glued back together. The company offered me a 30% discount but only on the 12 damaged tiles.”

Helpful Report

Posted 7 years ago

“Good service, easy ordering, useful tips ref receiving delivery and checking for damages, quick delivery.”

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Posted 7 years ago

“I ordered grout and it wasn't delivered.”

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Posted 7 years ago

Dear customer, please get in touch with us for more information, worst case if the product has not been delivered, it can be refunded, we apologise for any inconvenience this may cause.

Posted 7 years ago

“Items were delivered next day, with no damage. Driver phoned ahead 1 hour before arrival. First class service, Many thanks”

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Posted 7 years ago

“Service from beginning to end was friendly, proffsional and informative.”

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Posted 7 years ago

“Exelent phone service from Nikki The samples helped and delivery was prompt and we'll packed”

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Posted 7 years ago

“great choice of tiles very good prices saff very helpful you wont be disappointed will tell my friends and family”

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Posted 7 years ago

“Tiles delivered were better than the samples we had received.”

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Posted 7 years ago

“Thank you to Travertine Store for the exceptionally lovely limestone tiles we purchased from you. Thank you also to Martha and Nikki for going above and beyond with all the help you gave us!!”

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Posted 7 years ago

“Very good price and great service. Respond to any queries very quickly. Haven't laid them yet but the quality looks good.”

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Posted 7 years ago

“Ordering process was simple, good service from the store and was sent a photo of their stock of ordered tiles. Because of colour variations, decided to change order to ivory travertine tiles instead. The store made that easy to amend. Delivered on the due date in pristine condition and they are gorgeous, I love them. I can highly recommend both the product and the company.”

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Posted 7 years ago

“Delivered on time. Friendly and helpful service.”

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Posted 7 years ago

“I'm overall happy with the tiles. There was though a number with chips and cracks through that meant they were unuseable. In addition delivery of dropping on driveway isn't ideal.”

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Posted 7 years ago

“Website easy to use, helpful on the phone, tiles came quickly, helpful driver.”

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Posted 7 years ago

“Unable to give full review on Three Coloured Travertine Mosaic Tumbled 23 x 23 mm tiles as waiting for them to go on kitchen wall, but very satisfied with them so far - they look gorgeous and came well packaged.”

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Posted 7 years ago

“Good at communicating on the phone and very helpful when samples did not arrive, they sent a 2nd lot. Delivery and tiles excellent. Thank you”

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Posted 7 years ago

“Speedy delivery & good sales service.”

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Posted 8 years ago

“Good delivery fast and on time. Pleased with the product.”

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Posted 8 years ago

“The premium ivory travertine tile brushed and unfilled chipped edge is a great product, looks better than the pictures. Its amazing quality very consistent only 3 tiles in over 25sqm had any issues, meant it was faster to lay than anticipated.”

Helpful Report

Posted 8 years ago

“They are well priced and have been good in the past. This time I required more marble, so placed a second order. When it turned up it was 15mm thick, compared to the advertised 13mm and what had come in the first order which was 13mm. When contacting them they confirmed this was to be expected and a good tiler should be able to work around this. This was very disappointing and no matter how good a tiler all edge detail (finished with metal trim) won't look right. It's a shame as it impacts the finish of the bathroom.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for your feedback. We have checked our stocks, the thicknesses of our products come within the industry recognised specifications. The product (as all other natural stone products) has size and thickness tolerances. The thicknesses will vary around 13 - 15mm as per the tolerances. Even in your first order, the tiles cannot have just thicknesses of neither 13mm nor 15mm. The measurements we are talking about is 1-2mm (which is quite small) therefore a competent tiler will have no problem in installing the material. If any questions, please do not hesitate to contact us.

Posted 8 years ago

Travertine Store is rated 4.6 based on 830 reviews