“I ordered a bannister with fittings. The price was good and the quality far exceeded my expectations, plus delivery was good as well. I couldn't be more pleased.”
“Brilliant communication, quality products at very reasonable prices, fast dispatch and a great company to deal with. Only regret is I did not discover them sooner.”
Hi Maurice
I am so sorry to read there is an issue with your order, I cannot see any call or email from you to chase.
I have tried to call you today but the number you have on your account is incorrect, I have sent you an email and so please come back to me and I can of course help and get this sorted ASAP.
Thanks Lauren
“I bought the black curly tail door handle sets and they are great quality and look amazing. The price is really really good. Definitely shop here again”
“Ordered the soft close fittings, came with no instructions, I rang to ask for some and was sent a YouTube video for fitting instructions for something similar, but not the same! Not sure how it will work out, but not a great start…”
Hi Sarah
I am sorry to read your review. As we supply 'the trade' most of our basic products do not come with the instructions, especially when there are a number of applications.
Perhaps it would be best to ask a professional to fit or assist with fitting?
Thanks Lauren
Hi Lloyd
I am really sorry to read your review, I cannot see any other communication from you of course we would be happy to send a free replacement or issue a refund.
Please come back to me when you have a moment.
Thanks Lauren
