“Ordered the soft close fittings, came with no instructions, I rang to ask for some and was sent a YouTube video for fitting instructions for something similar, but not the same! Not sure how it will work out, but not a great start…”
Hi Sarah
I am sorry to read your review. As we supply 'the trade' most of our basic products do not come with the instructions, especially when there are a number of applications.
Perhaps it would be best to ask a professional to fit or assist with fitting?
Thanks Lauren
Hi Lloyd
I am really sorry to read your review, I cannot see any other communication from you of course we would be happy to send a free replacement or issue a refund.
Please come back to me when you have a moment.
Thanks Lauren
Hi James
I am so sorry to read there is an issue with your order, I cannot see any call or email from you to chase.
I have tried to call you today but the number you have on your account is incorrect, I have sent you an email and so please come back to me and I can of course help and get this sorted ASAP.
Thanks Lauren
Hi Mark
I am so sorry to read there is an issue with your order, I cannot see any call or email from you to chase.
I have tried to call you today but the number you have on your account is incorrect, I have sent you an email and so please come back to me and I can of course help and get this sorted ASAP.
Thanks Lauren