“Made an order which included longer lengths which was available on 2 day delivery. Perfect, as I would be available to take delivery. Next day, got an email from Parcelforce saying delivery would be that day when no one was in. Tried and failed on the parcel force website to get delivery another day or provide instructions on where to leave the order. Driver turns up, looks in the letterbox and decides the property is empty (duh, it’s being renovated) and does a return to sender without any attempt at re delivery. Charged £30 for the pleasure. Thanks Tradefit and Parceforce. Lesson learned. I’ll take my business elsewhere”
Hi Gurdeep
Thanks for taking the time to leave your valuable feedback, I am sorry to read of your poor experience. I would like to fully investigate with the courier to establish what happened and of course get a resolution, so please do come back to me when you have a moment.
In the meantime I have checked your order and can see you have been refunded in full, there is never any charge of from us or the courier for failing to deliver.
Thanks Lauren
“Great prices and very quick service. Even though one item was faulty they immediately contacted me to apologies and sent a new part. Fantastic customer service.”
